Grassy Roots Landscapes LLC

Don't waste your time and money. I purchased a special and got nothing. Fortunately I am only out $99.

Overall experience was terrible. Company gave estimate far above stated budget and seemed to lose interest when declined more expensive options. Took over 3 months to finally get plants and several of them were dying. Took several more weeks to get replacement after calling multiple times. Tried to get company to honor their "guarantee" of replacing plants within year and that was a sham. Was told by new ownership that they were working to repair poor work but found that it was just as bad. They finally replaced part of the plants 12 weeks later after calling frequently but they put in wrong plant. Now can't even get a response. Reviews at the time were good on Angie's list but my experience was horrible and a waste of good money.

A year ago, when I first contacted them, they were relatively prompt in responding and informative in discussing our yard and garden. They connected me to a landscape architect who was also prompt, courteous, and professional. Before engaging the architect, though, we asked Grassy Roots for a rough estimate of the cost of the project; they responded that it would likely be closer to $10K, and certainly not in the $20K range. However, the final estimate, based on the plans was between $20-25,000. We then had to discuss how to approach the project a bit at a time and engaged them in treating our yard. It later turned out that their plan for the yard was not going to be effective, so we cancelled that. We were able to have them plant some monkey grass in the front. I then tried to contact them in the spring about mowing our yard and weeding the monkey grass patch, with little response. Their answer was that it was a busy time of year. I finally gave up and hired someone else for the lawn maintenance. One of their staff was reliable and he came out to evaluate the trees for trimming and sent the subcontractors out for that part of the project. As the summer went on and I was trying to decide what to do about our project, he reached out to me for a meeting, and that's when I learned that there had been a big change in leadership and staffing. He was much more prompt and responsive in communication, so I was willing to give them another chance. He provided me with a new plan for our yard and we discussed the next steps. As it was summer, though, we were waiting until the weather cooled off to do any more planting. Unfortunately, by the time it got to be October, and time to do more planting, Marshall, the reliable person, was gone. When I reached out again, I received the same kind of communication as before--slow responses to emails--promises to follow through which didn't happen. I have learned from previous experience and have hired someone else. Grassy Roots may have been a good provider in the past, but certainly not in my experience.

The project started well when Rice Pierce and his point man Bruce were running the show. Very professional and responsive. The project dragged, but weather played a role in much of that, and our job was relatively small compared with the company's other responsibilities. Any threat of rain meant that no work would be done that day. Apparently, Rice sold his interest in the company, and new management took over. I won't belabor the details, but that's when phone calls were not returned, appointment times to detail what remained to complete were not kept, and, ultimately, our job was never finished. Many plants and flowers were never placed. Soaker hoses did not work properly, and several plants died. These were supposed to be replaced if they died within one year of planting, but, of course that never happened. Ultimately, the representatives for Grassy Roots simply ignored my calls for resolution for all these outstanding issues. We are left within an unfinished yard that is little improved $40,000.00 later. We will always regret that Grassy Root's reviews on Angie's List were so favorable.

We have used this service happily for a couple of years, but at some point this summer they brought on an entirely new crew that did not do good work for us. Ran over our neighbor's plants as well as our own, left the gate open so that the dog got out (twice), left bald spots on the lawn. Last year's crew was better. Management was quick to apologize when I complained and explained that they were training a new crew but problems persisted. After they left the gate open a second time and I had to chase our new dog around the neighborhood I decided to find another service.

We appreciated Grassy Roots' willingness to take on our relatively small job that was passed over by many other hardscape companies. They offered a detailed estimate, and were accessible for updates as we waited for the job to be done. Once started, the job was completed in good time. We were very impressed with the quality of the work, their professionalism, and how they went "above and beyond" to do the job right. Even when it became apparent that the initial estimate did not account for necessary drainage, etc, they were willing to honor the initial estimate and did a fair bit of extra work without additional charge. We were very impressed, and will definitely use them again.

A landscape architect provided a draft landscaping plan for our small back yard. It took a month or two for the plan to be completed. it had some good ideas but we were not in a position to execute all of them.

mowing is fine. I had to ask them to switch to use the push mower over the riding mower to minimize the grass getting into the flower beds. The weed eaters/strimmers have chewed up parts of my siding near the foundation.

They were terrible. I started the job way back in March and I am still not done with it. They are so ignorant about plants. They sent me some wrong plants and I sent them back. They are nice people but incompetent. They have not turned back to receive the last payment since the work is not completed. They don’t switch nurseries to get the right plants. They stick to ones which they like and delay the whole job.

There were some delays in getting started due to weather and confirming our property line, but they maintained contact and kept us up to date on the progress while the main job was in progress. However, they told us the job was finished and invoiced us for the final payment despite several plants being missing. They did tell us that they would install the plants once they got them in. However, I have had to continually call and email them to find out what was happening with the installation of the missing plant material. I have had them tell me a few times that they would install the plants as they come in, but they have yet to install the original plants they promised or replace the plants that their guarantee promised to replace. We were also hoping to work with them to solve a drainage problem that didn't get resolved with the original design, but since they are not responsive to installing the plants we have already paid for, we do not want to pay them to do any more work. They started out being very responsive and professional, however, they took our money and have not finished the work. Our yard looks much better, but almost 8 months after paying for it, it is still incomplete.

This was purchased in late November 2013. I had a couple of months to schedule a date. I contacted Grassy Roots right away and said since we were having such a cold/freezing winter I would like to delay our meeting till February/March. They were in agreement. But when I contacted them in late March, one said it was too late; another said they were too booked up. What I did not like is that try as I might I could never get them to return a phone call. I never spoke to one of them over the phone, only by emails and those were so vague I really don't know why they couldn't do the job.

.They did some fall bargaining clean up. They were very good. They were pretty responsive. They are more natural and don't use too many chemicals to kill weeds

As above. All done by friendly professionals. We are still getting used to service prices in Nashville - much higher than our previous home in Texas - which is the reason I awarded Grassy Roots a "B" instead of "A." They are great, very responsive and do good work. I'll recommend them to friends.

I tried to talk to them and schedule this, however all we did was email back and forth. Initially it was to cold to do this, but now it is too late for them to do this so I am seeking a refund.

They were adequate. Whenever I pay someone to do lawn services, I would usually expect that trimming the bushes would come along with that but they didn't include the trimming part. They gave a separate work quote other than the lawn maintenance quote. The bush trimming and the hedge cleanup alone was $100. Otherwise, $45 every two weeks is good.

Waste of money and time. Could've already had landscaping finished by the time they finally got back to us with the design. $31K quote poorly presented and executed.

I am very pleased with them. They were always very good. When I did have an area that I wanted them to pay particular attention to, they did. They gave me a quote on landscaping, but I found someone who was a little cheaper.

I am extremely pleased with Grassy Roots Lawn Service. There was a time when they had neglected to weedeat the weeds that had gron through cracks in the patio but as soon as I brought it to their attention the problem was corrected and was never overlooked again. They invoice via email and accept electronic payments. I highly recommend them.

He was very nice and very informative but I didn't end up buying the package. I think it's an excellent value for what they did but if I had follow through and done the things they suggested, it was just far more expensive than I would have wanted to do. He contacted me almost immediately and he works in conjunction with a landscape designer and Grassy Roots is actually a nursery, he plant stuff but he works with a separate guy who is a designer. He came out not long after I purchased the deal and then a week later he came up with a nice design but then when I got the estimate, on planting things that he talked about, it was more than I'd like to pay. It was a good deal, I would have wanted to tweak the design, I would have wanted to use the exactly as he drew it but there's nothing strange about that, I mean the design is something new and you don't actually get it right the first time but it was a very nice design and a very good value. For the $99, I got more than my money's worth. He was courteous, prompt and everything was exactly what I paid for. Actually I didn't pay as much as what he did is worth and he's probably losing money on the deal because I didn't choose to go any further with it, but it's of no reflection on him. It is difficult because it's not a finished deal when he comes out and talks to you. If you signed up for a photograph or a maid service or something like that, they come out, do the job and then they leave but this, he came out and did the job that I paid for but the plan is not done. The price for what he did was excellent. I think the quality of what he did for me was excellent and if I wanted to do that again, I would definitely use him again.

We appreciate the quality of the design and the detail included. This was a preliminary plan only but came with a breakdown of each phase of the plan. The professional plan was going to cost us $350 if we decided to go forward with the work. Implementation of the plan would cost us $62K+, much to high for the value of our property. We will look for a less expensive landscape company to do the work or discuss ways to reduce the price significantly with Grassyroots. They were both courteous and professional.

Very good and thorough landscaping plan.

They had their designer come out the following Monday and we know the plan has been drawn up but we are still waiting for the final drawing. They listened to us and we have talked to the company and should be receiving the follow up this week.

They told me they would not service my area. I live 7 minuets away from their business. I also let them know I wanted to purchase an additional coupon for my neighbor so they would only have to come out once and make double the money. They wanted to charge me additional money to come out to my home when I live in the area they service.

Michael, who handled our account, was great and worked diligently with his crew on our property for about 4 months over the summer of 2012. A year later our lawn looks so much better especially since the larger trees are growing in. We have had a few difficulties with water leaks but Michael has promptly come back to repair them each time. There were some unforeseen cost issues regarding removal of bedrock (a jackhammer was rented without approval -- about $800). In hindsight I feel like the designer did not listen well to us regarding that section of the property because part of our issue was the lack of sufficient soil for plant growth. They chose a plant that needed more soil in order to grow. They did make the situation right. Other small issues were remedied. Their services are higher priced than many competitors, but they use organic and non-toxic products which is important to us.

Went good. Very professional. Did what we ask.