Empire Today®

Description of Work: I need he ceramic tile removed and replaced in my master bath.

Description of Work: flooring project

Description of Work: They installed carpet in my bonus room.

Description of Work: carpet layed

Description of Work: Carpeting and painting

Description of Work: Estimate for hardwood flooring

Description of Work: They installed new hardwood flooring in our home.

Description of Work: Failed to show up. Explained by saying a scheduling problem occurred. This happened three times. Obviously I wanted to give them a chance. I spoke with a manager and he scheduled to come out AND HE NEVER SHOWED. This behavior is unacceptable. Especially for a company that advertises what a great company they are.

Description of Work: We used Empire. We had ordered a carpet that was supposedly a special order and they said it would take two weeks, and we kept calling and asking when it is coming. They said it was a special order but nobody bothered calling the manufacturer and finding out. Finally they called and said they were ready to install, so we had to get all the furniture out of the bedroom which is not an easy task, get all of the old carpeting out, and then they came and didn't order enough carpet.

Description of Work: The hardwood was installed with 1/4 inch transition pieces between all the rooms even those with the wood going in the same direction. I received the same reason all three times I called to complain and I finally gave up. I was told that the manufacturer would not warranty the product without the transition pieces between all rooms. I contacted the manufacturer and have it in writing that this is not true. They did it the easy way and did not have to align the boards. This has made it really hard when cleaning the rooms.

Description of Work: installed laminate throughout my house. Will be putting carpet on the stairs - that has yet to be installed.

Description of Work: Provider was supposed to come and quote tile installation for my kitchen.

Description of Work: Installed new carpet

Description of Work: Had the upstairs and dining room carpet replaced with hardwood.

Description of Work: They were running a special so it seemed like a great deal. We were looking for just basic carpet for our rental property. Instead of going for a basic carpet he went for the more expensive brands/types. The type he actually sold me and said it didn't unravel, did.

Description of Work: Provided and installed carpet throughout the house n

Description of Work: I used Empire Today - Nashville to redo my whole house with hardwood floors and vinyl tiling.

Description of Work: Removed glued damaged engineered hardwood in Kitchen and replaced with Ceramic Tile.

Description of Work: Empire came to my home with carpet choices and recommendations for my needs. Very professional...not pushing the highest priced carpet. The next morning the installers called to give me an estimated arrival time. They arrived right on time and proceeded to do an excellent job. They were very professional, cleaned up as they went, moved furniture and returned it to the rooms as they finished. They even sprayed bleach on the sub flooring to ensure a clean start under the new carpet. I could not be more pleased with their work!! They worked HARD all day long (until 6 PM) but remained upbeat and determined to do a thorough job. Thank you Empire!!!

Description of Work: Called for an estimate in home for hardwood flooring. The representative was prompt and helpful and knowledgeable. The pricing was a bit higher than I felt comfortable with at this time so I have not yet made a purchase. The product presented was of good quality so calling them back at a later date is a good option.

Description of Work: New carpet installation. Do not believe what the salesman tells you--much misinformation and don't expect him to call you back once you sign the contract. This sales person did not know carpet. Do not believe everything they tell you.

Description of Work: Entire living room and hallway replaced with a laminate line Empire Today was offering, (Classic American Natural Finish Laminate Flooring). At first we were extremely happy. Due to personal medical issues i was faced with and are still ongoing i did not put a claim in until July of 2010. At this time Empire Today called to tell us a 3rd party inspector was coming (Lee of Professional Floor Inspections) to verify defects. This person came, took and submitted photos which Empire claims they don't have. Shortly thereafter we were offered to have our floor completely changed out to a new product line as Empire Today was not carrying this line anymore. At this time Ron Patterson, Sales Representative with Empire came to our house with a new floor line. We chose a floor and Ron went back with our request. Approximately two or three weeks later Marilyn called and advised us my husband and I were wanting a floor which apparently was to cost an additional $1000.00. At this time we had to think about the additional monies. We made three attempts with Tim Sherwin to see if we could help ourselves with the price. We were told, "We took to long and the offer is no longer on the table". When we expressed our dissatisfaction in the manner in which we were being treated we were told, "We have other offices that handle our happy customers". Tim Sherwin went and accused my husband of trying to blackmail him! Approximately two weeks later, Marilyn, called us to set up installation of the floor we had chosen. We set up an installation day and had to pay for someone to help us remove everything in our living room once again. The day before we were to have our new floor installed, Bob Teck called my husband to say we were not getting the floor! After this conversation in November we called our attorney to assist us in this matter. Finally on February 23, 2011 Empire Today had two new installers come to our house. They were very pleasant. We did advise them that due to ongoing matters with the Empire offices we were going to be recording throughout their installation. Neither one of them refused. They gave us blue tape to mark our floor with so that they may see how many boards needed to be removed along with the thresholds and hallway area which they replaced. By that afternoon they did not have enough material to cover our main high traffic areas which needed replacing. I called Bob Teck and Jeff Emanuel which put me on speaker phone in his office. At this time I also still had my video camera on recording the phone conversation. Bob Teck got on the phone and said, "Let me tell you!" I told him you do not treat customers in this manner and I simply wanted to know when they were going to return to honor my 30 year warranty I have on this product? Bob said, "I could only find one box!" very rudely, He then sounded flustered and said, "I don't have to answer any more questions, I don't have to say anything!" He was going to speak to his installers and SOMEONE will get back to me! I am still waiting for that phone call. I notified my attorney of this and gave him a copy of the dvd and product wrapper which says 30 year warranty right on it.

Description of Work: We purchased an area rug for our living room and got an estimate for carpeting a section of our basement approximately 12 ft x 12 ft.

Description of Work: They put down a laminate floor in my kitchen.