Charmed Cleaning Service

I was excited about using a company that is environmentally friendly. I called the provider on June 13th and set an appointment to use a Living Social deal purchased the same day I called. The lady with whom I spoke at Charmed Cleaning seemed very friendly. She assured me a cleaning team would come, and a cleaning appointment was set for June 27th at 9 a.m. The provider did not show or call. I was unable to get a response from the provider after the no show despite attempts to call and email (4 total). I contacted Living Social, who "reached out" to the provider. It was only after this that the business made an attempt to contact me. On July 3rd, I received a call from the provider. Since I missed the call, I called back. I was told that the business' "system" had been down for a whole week, and all of their appointments and contact information was in that system. I asked why there was no back-up such as a written log or saved to a jump drive, etc. The response was, "We are now writing everything on a calendar." My cleaning service was rescheduled for July 9th at 9 a.m, which is today. Once again, the provider did not show, did not call, and as of this moment .has not been responsive to my emails. As before, no one is answering either phone, and the voice mail box is full. I have requested a refund of the $152 I paid in advance. At this moment, I am out $152, have spent two mornings waiting for workers to arrive, still have a house that needs cleaning, and in the case of the first appointment, I planned my whole week around something that never happened.