C & C Appliance Repair

For the love of God don’t use these people. Unless you want to be WAY overcharged. They will fix your issue but you will absolutely feel robbed. I was charged $209 to replace the tip of a wire. This tip or “terminal” when I looked online costs less than a dollar and He was at the house for 10 minutes and very obviously trying to stay longer lol. You might as well buy a new appliance before using these guys. Oh and I waited and was very nice and patient with them as I waited for them for 6 hours longer than I was supposed to. DO NOT DO IT.

This was the worst service experience I’ve had in recent memory, and the most surprising thing is how unapologetic they were through it all. The morning I called about our washing machine not working, they said they could come by later that morning. I called back around 3:30 after not hearing anything all morning. They said they hadn’t forgotten about me. Didn’t hear anything the rest of that day or the next. The third day they called to say they were coming between 10-12. The Tech that showed up looked at the washer for maybe 3 minutes. He didn’t test anything. Simply turned the machine on and watched it turn itself off which we’d described over the phone. He went out to his van, and came back with a $500 quote. He said the main board was bad and asked for payment for the $99 dollar service fee like he was in a hurry. I later called his supervisor who I had been “communicating” with. He was unapologetic and defended the quick diagnosis. Said they’re highly trained to be able to quickly diagnose issues. Turns out, I had an issue with my electrical circuit. Absolutely nothing wrong with my washer. We’ve run dozens of loads through it by simply plugging it into another outlet. I called the supervisor back again. Still not the least bit apologetic. He said he had to go but he’d call me back at the end of the day implying we’d work something out. Not surprisingly, he never called back. I hate that we gave them $100 for their terrible service call and ridiculous misdiagnosis, but I’m very glad I didn’t agree to the $500 main board quote. Who knows where things would have wound up since the issue was with the outlet. I would stay away from C&C Appliance Repair.

They had an appointment made with me and failed to show, which inconvenienced me. I got back in touch with them and made a second appointment, but they were an hour and a half late -- however I did get a call letting us know they would be late. Due to being busy with remodeling projects, we accidentally missed their calls.

I contacted him on three separate days and he said he would either fix it that day or call me. He never called, and he never showed up.

My 4 year old Samsung dryer quit tumbling. I had the worse time finding someone who either didn't work on Samsung, wouldn't come same day (would be at least a week), or wanted to charge ridiculous estimate fee. Somehow I stumbled upon C & C . I have never been so happy. The tech came later the same evening, was extremely professional and knowledgeable of this product! He was in and out in about an hour. My dryer works like new. Best of all, no one tried to sell me a service contract!!!! Unheard of these days. You can guarantee I will be calling C & C for my appliance repair from now on!

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Sent a technician within a couple of hours. Rather than simply install the new one I had bought, he was able to repair the old unit and I returned the one I purchased. He also took the time to explain how to change the filter and what settings were needed for the unit to work correctly.