Bellhop

In addition to an incredible moving-day disaster in which Bellhop-hired movers showed up with no truck, no supplies and short 1 mover for an NYC to Nashville pack and move, Bellhop lost a priceless family heirloom while moving me from NYC to Nashville, May 25-27. There was no inventory list for any of the moving teams (even though I did a thorough video inventory chat with Jesse T.), so there is no record of the piece. I'm posting a photo here in the event (praying) SOMEONE received this by accident. It's a large, flat metal sign that was my Grandfather's auctioneering sign. It reads: RAY STELZER AUCTIONEER 289-3350 It is a priceless family heirloom. I'm devastated that out of everything, this is missing and hasn't been recovered. Anna H. at Bellhop said she would personally call "every customer" that was on the truck's route after my stop. Apparently just 1 customer was called, in Florida. I am distraught. If anyone has the piece, please reach out to me or Bellhop. My email: brooke.m.stelzer@gmail.com. Beware these are not Bellhop employees that move you - Bellhop is a moving broker. They hired 1 company to pack/physically move (Dumbo Movers in NY), 1 company as the truck (Queens of Deals in NY), 1 company to unpack on the delivery (random 3 guys in Nashville, didn't know each other, 1 guy didn't show up). I was assured everyone would be a 100% Bellhop employee. Please know that is not the case, these teams are not coordinated, and the process is unorganized and chaotic. The packing team in NY did not speak English and did not know I did not have my own truck (!!) and did not know the final destination of the move (long haul trip). Several of my items showed up damaged and/or broken (3 lamps) and I was refunded approx $960 for the damages. That doesn't include the loss of my Grandfather's sign, which matters first and foremost. I have reached out to Bellhop leadership, including the CEO, through LinkedIn. It will take someone caring enough, with empathy and compassion, to take on sorting the route of the truck and tracking down customers at each stop. This is what I'm praying for and hoping that by getting the word out, folks will read this and be able to help. I am heartbroken and sick over the loss. Most of all, I don't want this kind of thing to happen to anyone else. Moving is stressful enough, who needs this? Thanks for reading.

I wish I could give them 0 stars. Bellhop canceled my move less than 24 hrs before it was meant to take place via email, They did not even call me. the email said the next available time they had was 6 days away. They offered to take off 20% if I delayed my move by a week but shockingly I needed to move on the day I scheduled my move so this wasn’t helpful. I asked if they honor the 20% for unpacking in a month and they said discounts don’t roll over. It seems like other folks have had good experiences based on the reviews but I will never recommend Bellhop to anyone.

They were prompt, professional, and finished on time. I’ve told everyone how much I enjoyed my experience with Bellhops. I’ll never use anyone else.

The two movers were very helpful and friendly

good people. process was ok. too much danmage and no help filing a claim.

I’ve used them twice and will continue to use them for any move in the future. I can’t recommend them with more conviction than I already do. Fast, polite, professional and fairly priced! You’d be foolish not to hire them!

Very well. Polite, professional and efficient. On time and worked quickly.

Great. Very professional and careful guys.

Very smoothly! The guys where helpful and respectful of my things

The best hire I've made for anything in years. Cannot say enough. Reliable, extremely hard working, polite and on time! You cannot go wrong with this one!

On time as scheduled. They were friendly and helpful. We’ll use them again if needed.

The move was flawless. I will be using Bellhops again and will recommend to anyone that needs mover.

As well as moving can possibly go. Nice guys, efficient, careful movers.

Excellent! Professional and fair price!

Amazing. The guys were quick but careful took great direction and super respectful. Even better the second time I needed help I was able to get my same guys. 5 star all the way.

I have used Bellhops twice for a local move in Nashville. Both times they were fairly price and both crews were a pleasure to interact with. They handled my furniture with care, showed up when they were supposed to, and were friendly in the meantime! Should I need their services again I would definitely hire them and would recommend them to anyone!

Very well. They worked hard and efficiently. I would definitely use them again when the situation arises. Thanks!

Great love this Company. Great job and nice to work with.

The two young men that came were punctual, incredibly polite and friendly and had a great work ethic and attention to detail. We were very impressed

Excellent. Great guys and took care of our things very well. We would definitely recommend.

Bellhops is awesome. They are dependable, friendly and competitively priced. I would absolutely hire them again and recommend them to others.

Absolutely fabulous. Very fast and efficient with nothing broken. Would definitely use again and will be hiring for our next move.

An exceptional moving experience. I have used this company twice and will definitely use them again for any future moves. They are so nice and personable. The men took great care with my furniture just as if it was there own. I highly recommend Bellhops!

The pick up location was ok only one of two workers showed up but he did an outstanding job. The delivery location went very well and the guys was very flexible in that my time was delayed due to traffic issues. Overall it was a great experience.

Excellent service. On time moving done.