AUDIBLE IMAGES

LET THE BUYER BEWARE! I had a horrible experience with Audible Images and cannot recommend them. The guy behind this company name is Chris Orzburn and he works with his wife as a team. They are very nice to speak with and are very polite. The problem is that despite the nice and courteous first impression they simply do not know what they are doing outside of hanging a flat screen TV. They also did not stand behind their work. All I asked them to do was install and reprogram a new universal remote to control my home theater system. They sold me on a new Harmony LogiTech master remote and after 3 extra failed attempts to get it to work properly (all of which they charged me for) it still does not work. When it did not work properly the first time they told me I needed a new TV. So I bought a new TV. Then they told me I needed a new cable box. So I swapped that out. Then they told me it must be my Marantz receiver so they sold me a a new fiber optic cable and assured me that would solve the problem. After 8 weeks and well over $1,500 and blaming all of my troubles on my equipment the remote still does not work. They now will not return my calls or texts. I strongly suggest that you spend your money elsewhere. I found them to be incompetent and dishonest and regret ever using them.

Talked with Chris on the phone and described what I wanted done. He quoted me a price for each and explained what might increase the price. He was spot on in his quote on the phone. The day of he showed up and looked at everything and explained what he was going to do and did a great job. He took his time and got everything just right and checked to make sure everything was working to our satisfaction. Have a few other projects to take care of when have more time to have him back out.

If you want to find someone who is personable, extremely knowledgeable, willing to think outside of the box, and capable of finding an excellent practical solution to your system needs, Chris Orsburn is your person. Before his visit, our audio visual system was a mess, a spaghetti factory of wires and malfunctioning equipment. Problems accumulated over time because of changing technology, outdated equipment, ineffectual and varied system setups, and well-intended but limited support and assistance. Entertainment had turned into a problem solving exercise. Chris did not leave until the system completely checked out to our satisfaction. He also made sure that we understood the changes and how to operate our new system.

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Chris was punctual, priced fairly, knowledgeable, did very detailed custom work. He also simplified the use of our systems as well as educated us on them.

Chris Orsburn was very knowledgeable and professional. He quickly diagnosed the situation with my CD changer. When he discovered that our 10 years old CD changer could not be repaired, he went to Best Buy and purchased another one for us. He installed it on the same afternoon and demonstrated exactly how to use it. We paid for the new CD player and the service charge. I felt that the charges were fair and as quoted. The overall service was excellent. I will not hesitate to call Mr. Orsburn again if there is a need.

He was great. Took his time, paid attention to detail, cleaned up after himself. When he left, we didn't know he was here.

Chris is a very nice guy and knows his craft well. He went the extra mile in helping me diagnose my system setup along with what I had in place from the original owners. I would recommend and use again.