About us
Business highlights
150 years of trusted experience
Services we offer
Amenities
Warranties
YesSenior Discount
10 -20%
Accepted payment methods
Photos of past projects
Reviews
4.216 Reviews
Showing 1-16 of 16 reviews
WILLIAM J.
10/2018
home security systems
 + -1 moreNot as expected. I desired to cancel the appointment for this weekend and I had some problems doing that. The company called me back saying that I left $108 on the table and I had to go through three individuals to get my fund back.
Description of Work: I was interest in home alarm.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$108
Response from ADT Security Services
tijana H.
05/2016
home security systems
 + -1 moreunknown
Description of Work: Install fire and security alarm
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$149
Diana R.
11/2015
home security systems
 + -1 moreunknown
Description of Work: He came in and explained what we needed to do thoroughly and so far so good! We haven't had any problems!
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Benjamin G.
07/2015
home security systems
 + -1 moreunknown
Description of Work: Over a week ago we had lightening hit our house. After we got power back on our alarm system started going off and wouldn't shut off. We had to call ADT and they had no record that our alarm was even going off. We then had to schedule a time for someone to come and fix our system. The earliest they could get a technician out here was 10 days later between 12 and 3. On the day of our appointment they called us at 2 o'clock to tell us they wouldn't be able to send anyone that day. We still don't know when anyone will be out here to fix it and when you call in to try to talk to someone you get put through a long voice activated system with incredibly long hold times. I would not recommend using this company their customer service is horrible if you have a problem!!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from ADT Security Services
Robert S.
11/2014
home security systems
 + -1 moreResponsiveness and customer service. Competitive price.
Description of Work: Continuous monitoring of a home that I own in New Jersey. Remote monitoring.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$50
Tiffany Y.
10/2014
home security systems
 + -1 moreunknown
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Mary D.
01/2014
home security systems
 + -1 moreThe entire experience was unpleasant and I felt like just another tick on their customer list instead of like an actual person. Also, because I didn't have any credit history (good or bad), my only option was to get a parent to sign on the account with me, or pay an entire 3 years worth of service up front in addition to the installation fees. Absolutely abysmal service.
Description of Work: It was a hassle just to get pricing details, then setting up an install was unbelievably difficult. I could only speak to people working in a call center (no idea where it was even located) and in order to get other information and speak to them again, I had to call back and had no chance of speaking to the same representative. Because of how the call center was set up, the representative I was speaking with wasn't able to call me back even though I had literally just given them my number. To cancel my set-up (I decided to use ADS instead), I had to speak with ~3 different people and explain that they did not have competitive pricing or service. At the end of the call, the supervisor told me that he regretted that I wasn't able to go with the "best" security system and wished me luck with my sub-par choice. All of this was done in a very sardonic and condescending tone of voice.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$65
Response from ADT Security Services
LuAnnette B.
08/2012
home security systems
 + -1 moreJob was done as described. No complaints.
Description of Work: Alarm system installed on all exterior doors; included smoke alarm and control box
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$850
Richard B.
11/2010
home security systems
 + -1 moreVery well, and we got some piece of mind back.
Description of Work: We suspected our house alarms were not recognized by the central monitoring service. A maintenance tech was dispatched. The tech noted we have a smoke alarm that pings to central monitoring monthly. He called central monitoring and they verified successful pings in Sept and Oct, proving the communication was working. We then tested the system, sent a regular alarm (open door) and panic-code alarm. Both alarm signals were recieved by central monitoring.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
shirley C.
10/2010
home security systems
 + -1 moreThey did a great job! It was quick and they gave me one price and stuck to it. They were really nice too.
Description of Work: Put in a new security system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$116
candace P.
06/2008
home security systems
 + -1 moreThe sales person that came out was very friendly and very personable. The man who did the installation was really nice too. He was someone you wouldn't mind having in your house for an extended period of time.
Description of Work: They came in and asked what we needed done, then came back and installed security sensors for the downstairs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
KATHY S.
07/2007
home security systems
 + -1 moreI have been pleased with the service this company has given me so far. They have never failed me and when we had a false alarm, they were right there on the spot to check and make sure that everything was okay. The price is a good one and I will continue to use them.
Description of Work: They monitor my entire home, from my windows to the doors and garage. They gave us motion sensors and we have a new control box. This is part of a monthly service contract.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$36
JOSH G.
08/2006
home security systems
 + -1 moreThe work took a total of four visits, due to mistakes committed by the first two of the three technicians. The first technician activated the system but broke one of the sensors. A second technician returned to replace the sensor, but failed to install it properly. He returned but was unable to diagnose the problem. The third technician was the best; he immediately knew how to take care of the problem and also improved upon the work of the first two technicians. Subsequently, the alarm has been trouble free. I have given a C for quality of work: this is an average of an F for the first two and an A for the last tech. The company was very responsive to my requests for repairs and technicians showed up on time. Some wiring and a tool were left behind by the first two techs. All of them were courteous. If I was to hire ADT for future work I would specifically request the third technician.
Description of Work: We had a previously installed home security system re-activated. This involved a small amount of re-wiring and addition of a cellular communication system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
MARIA M.
06/2006
home security systems
 + -1 moreADT had originally put the alarm in and came back eight months later and said the parts I needed no longer are made. No personal attention, just too big of a company. Really hard to work with.
Description of Work: My alarm systems was not working properly. ADT repaired it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
06/2006
home security systems
 + -1 moreADT Company did a fine job. They showed up on time. The original estimate was exactly what we paid, so that was nice.
Description of Work: ADT Company activated the alarm system that was previously installed in my home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
LAURA B.
10/2005
home security systems
 + -1 moreSINCE WE HAD A SYSTEM WITH ADT AT OUR PREVIOUS HOME, THIS UNIT WAS INSTALLED FOR FREE AS LONG AS WE CONTINUED TO HAVE THE MONITORING PROGRAM CONTINUE.
Description of Work: WHEN WE MOVED TO OUR NEW HOME, WE WANTED TO INSTALL A SECURITY SYSTEM. WE HAD ONE AT OUR PREVIOUS HOME.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
744 Melrose Ave, Nashville, TN 37211
https://www.adt.com/local/tn/nashville?utm_source=angies&utm_medium=tn&utm_campaign=nashville&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.
Contact information
744 Melrose Ave, Nashville, TN 37211
https://www.adt.com/local/tn/nashville?utm_source=angies&utm_medium=tn&utm_campaign=nashville&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM