Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems
About us
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.
Business highlights
150 years of trusted experience
Services we offer
Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
We had lightning strike our home a week ago and still no one has been out to inspect the system. You have to stay on hold with them for at least 30 minutes. They are not willing to help you in any way. They are the most frustrating company to work with and I would not recommend them.
Description of Work: Customer service is terrible to deal with. As much as they charge you would expect a company like ADT to have excellent customer service.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
sue J.
11/2014
1.0
home security systems
+ -1 more
Can not get a service appointment for TEN days.
Description of Work: problem with fire alarm going off intermittently when there was no fire.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
1.0
Katie F.
09/2014
1.0
home security systems
+ -1 more
I called to set up service in a rental house for the period of time my husband was deployed. I was told by ADT that since I am a USAA member, active military family and in a rental, my contract would be for one year. Once that year was up, I called to cancel service since my husband was back from deployment and was informed that the actual contract that I had signed (fine print) was for a 2 year contract and I would have to buy out my contract. My husband and I then moved 2 months prior to our contract being up and was told that I would have to transfer service. I explained to the person on the phone that we did not want service in our new house and was told that I could not cancel. I then called back a month later because I kept getting automated calls from ADT that there was a low battery. I then called this morning to try again to cancel my account and the rep kept talking over me trying to get me to transfer service. He then told me that I had signed a 3 year contract and I told him there was no way I had signed a 3 year contract and that I had now been told 3 different time frames. Once he actually pulled up my account he said that my contract would be up on October 19 and that I should just put the cancellation for October 19 since I would have to pay a percentage of my contract in order to cancel. When I asked what that percentage would be he said he did not know but that he would just put the cancellation for October 19. When I told him I wanted to cancellation for this date, he kept talking over me and would not listen. I refuse to put up with such terrible service and just hung up. I will have to try and call back AGAIN to try AGAIN to cancel my account.
Description of Work: Provided home security system for rental home
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$985
Greg G.
06/2012
5.0
home security systems
+ -1 more
They have a partnership with my insurance company and my insurance company referred them to me. Their services have been so good. I would recommend them to anyone. They have been real sportive quick to answer questions and help me when I forgot. They had real good customer service in terms of responding to questions so that I use the system correctly.
Description of Work: I had ADT Alarms installed recently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rhonda B.
04/2012
4.0
home security systems
+ -1 more
I recommend them. I like them a lot. My overall experience with them has been good.
Description of Work: The provide my alarm system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$45
Holley R.
01/2012
4.0
home security systems
+ -1 more
Overall services are pretty good. We have had some technical issues with their product, which is not necessarily their fault I don't guess. They have come out and looked at it each time. We already had an existing system from previous owner so it didn't cost us as much as if we would have had to start from scratch. I would use them again in the future.
Description of Work: We did get ADT this past year.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
MARK W.
07/2007
5.0
home security systems
+ -1 more
It did take a while to install the alarm however they made sure there were no wires showing. They were very friendly and they answered all questions. They also respond fast if the alarm is set off.
Description of Work: We had Brinks install our alarm 4 years ago and they monitor it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
06/2006
5.0
home security systems
+ -1 more
Brinks Home Security was professional and did a great job. They had it set up and done within two days of the original call. They respond quickly if the alarm is set off. I am very pleased with them.
Description of Work: They activated and installed my home security system.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services, Inc is currently rated 3.5 overall out of 5.
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
No, ADT Security Services, Inc does not offer emergency services.
No, ADT Security Services, Inc does not offer warranties.
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions