About us
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70 years of trusted experience
Family Owned & Operated
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Reviews
4.555 Reviews
Showing 1-25 of 55 reviews
Mitchell K.
08/2022
appliance repair
+ -1 moreBobby came and immediately said we needed a new ice maker for the refrigerator. He installed a new one but we still couldn't get any ice after spending about $280 We called again and he came out and realized it WASN'T the ice maker but a water valve. We've been waiting for a water valve since March, the NEW ice make doesn't produce ice, and we're short $280. BAAAD BUSINESS.
Description of Work: Broken Ice Maker
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$280
Mike P.
11/2018
appliance repair
+ -1 moreWe discovered that our refrigerator was leaking water. I called this company around 9:00 a.m. By noon, a serviceman was here. He quickly diagnosed the problem as a faulty valve. He replaced the valve and had the leak repaired in an hour.
Description of Work: Repair of leaking refrigerator
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Yes, I recommend this pro
$250
Gail D.
07/2017
appliance repair
+ -1 moreFabulous and honest refrigerator repair. Another company referred AAA to me when they couldn't help me soon enough. Bobby at AAA came out the same day and diagnosed the problem. He ordered the part for my 11-year old fridge and returned to install it as soon as it came in. There was no service charge for the installation because, by policy, they charge one service call per problem. I am very pleased with AAA.
Description of Work: Refrigerator repair
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Yes, I recommend this pro
Ashley H.
06/2017
appliance repair
+ -1 moreVery well. My husband called that morning and the repairman came out 2 hours later and assessed the refrigerator. He had to get a part and was back an hour later to fix it.
Description of Work: Refrigerator wasn't cooling properly
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Yes, I recommend this pro
$275
Carolyn D.
04/2017
appliance repair
+ -1 moreThe technician was very honest and told me that the dryer was working properly and that the dryer vent is what needed to be cleaned. I was very appreciative of their truthfulness, professionalism, and the information that they gave me. I would highly recommend the.
Description of Work: I was having trouble with my dryer and they came out to see if the heating element was bad.
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Yes, I recommend this pro
$50
dan B.
05/2015
appliance repair
+ -1 moreIt took them almost 5 weeks to get my part in, claiming it was 'back - ordered'. Now I live in a very nice home so they took me to the cleaners. First they chareged me over $300 to fix ?something? with the specific burner that wasn't working and promised when they came back that I would only be charged for the cost of the part. Well then they demanded $200 for this visit! I can go online and buy a burner for well under $50. Yes that is well over $500 just to fix a burner that won't ignite. DO NOT USE THESE PEOPLE unless you want to be ripped off. Just my opinion.
Description of Work: They came to fix a burner on my Jenn-Air gas stove. They did something to the burner but then said they would have to order a part for it to be functional.
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$550
Becky H.
10/2014
appliance repair
+ -1 moreThe tech did not do what he said, he lied and said he replaced the board and charged me for it. Cannot recommend this company for anything based upon my experience.
Description of Work: The start button on my Whirlpool Cabrio washer stopped working, and I called AAA appliance. the tech came out and looked at it and told me the start button had broken, a piece had broken and the entire main board needed to be replaced. Two years later, the start button is not working and I'm receiving the "F1" error. I called AAA Appliance told them the issue and before I could say anything else, the person on the phone said, "oh, you need a new board". I told him it was replaced by your company 2 years ago. I didn't feel comfortable with using them again, so I called another company, and the technician came out, showed my the board that was supposedly replaced, and he showed me where the start button was broken and it was glued together. And it's not working again because it has become unglued. , The board was not replaced. This company lied to me.
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$356.14
Jackie V.
08/2014
appliance repair
+ -1 moreQuickly analyzed the problem
Description of Work: Dryer repair
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Yes, I recommend this pro
$54
Timothy K.
12/2013
appliance repair
+ -1 moreExcellent service on the phone. Very quick response to fix the problem (first time within a day, second time the same day). Friendly, competent, quickly diagnosed the problems and fixed them. Price was reasonable. They are our first choice to call when we have a large appliance issue. Very pleased with their service and performance.
Description of Work: Fixed broken ice maker in July 2013. Fixed problem with washing machine--replaced defective valve. Came back within a week to fix a broken spring that keeps the tub centered, in October and November 2013.
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Yes, I recommend this pro
$300
Kelly W.
09/2013
appliance repair
+ -1 moreCost was good. They were very responsive. Very professional.
Description of Work: Fixed the refirgerator coil and fixed it so that the washing machine would drain. They also replaced the latch hook on the lid.
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Yes, I recommend this pro
$150
joe P.
01/2013
appliance repair
+ -1 moreStay away from this 3 ring circus- WORST customer service- i just got dressed down at by an illiterate elderly woman- about as caustic as possible. She definitely does not understand we now live in a world where customers now have a way share their experiences to future customers. Also- apparently, 6 months is an acceptable time period for your appliance to work before you call them a second time to make the same repair. This company came out and performed this repair in June of 2012. $285 to essentially drop in a new circuit/overload switch- seemed high but the Danby dual zone is a high end wine fridge so i was prepared to accept that- it has also run flawlessly for 5 years. The fridge failed 6 months later- and when i called to inquire they could not find any record of the service, they had written the invoice in another name- Not a big deal. what was a big deal was when i told them that, and quot;i hope it is something other than the part you have already replaced, that will upset me if i have to pay you to put in the same part 6 months laterand quot;. This is where it gets interesting. and quot;well its been running for 6 months so its not our fault if it fails again- we just get the parts and put them inand quot; a few moments later she opined..... and quot;maybe its the crappy wine fridgeand quot;. they warranty their work for 90/days- and, and quot;if its the same part you can call the manufacturer and yell at themand quot;- i was also told- but i still have to pay for someone to make the repair. mind you, all this conversation is taking place before we even know what is wrong with the fridge and as i reminded the second person who got on the phone- and quot;i hope it is something other than the part you replaced, because then we will have a problemand quot;. the resolution is that i am going to call another repair and if its the same part- that means the part was either defective OR there is something else that is causing the part to fail- which would indicate the technician fixed a symptom but not the actual problem. as i noted to them on the phone- and quot;i do hope it is something elseand quot;. this company is run like they will never run out of potential customers- perhaps they will, or perhaps they will read this and be more accommodating to their future customers.
Description of Work: replaced a relay and overload switch-
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$285
Response from AAA Appliance Service
Linda P.
11/2012
appliance repair
+ -1 moreI was washing a sheet and it got caught underneath the agitator. I logged on to Angies list and read favorable reviews about this company. Took a chance and called. Someone from the company said I would be put on the schedule and about 2 or 3 hours later she called and said Bobby was on his way here. He looked at the washer, took the agitator cap off, and showed me where it was cracked. He ordered the part and showed up the next day, put in the new agitator hub and the machine works perfectly. I will use AAA Appliance in the future and would recommend them.
Description of Work: Replaced agitator hub in washing machine.
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Yes, I recommend this pro
$244
Terry W.
10/2012
appliance repair
+ -1 moreOverall we are happy with their services.
Description of Work: I used their services for washer and dryer repair.
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Yes, I recommend this pro
thomas B.
09/2012
appliance repair
+ -1 moreI was going to buy the part for the machine, but was advised not to purchase it ahead of time as it may not have been the issue. When the technician came out he removed my old drain pump, went out to his truck, and came back with what appeared to the exact same drain pump. They claimed this was a new pump. I checked with other service providers who informed me the "new pump" I paid for is on back order until late September. I asked for a reciept for the purchase of the new pump, but he was unable to provide one. Furthermore, I found the cost of the actual pump is only a percent of what they charged me. I was charged $253 for the pump, whereas supplier cost is anywhere from $49 to $69. I was also charged 85.00 for labor. I contacted the owner who told me, "That's how we make our money, by upping the price on parts." She keeps changing her story and I have been unable to get a refund for the difference in pricing even after telling me she owed me money and would contact me after her vacation. She did not. I called her back two weeks later and she now says they are not refunding the money. I allowed the tech, Bobby to come back out (he was suppose to be out the day before and no show and no call on the 2nd visit) and he ran the washing machine without clothes in it on drain and spin. I advised him it he would not be able to tell without the clothes in it and then I was told by the owner they were not allowed to test the washing machine with clothes in it. Even after all of this, the washing machine is still not spinning the water out of the clothes and that was why I called them. The rpm, Bobby told me before he left that would have to unplug the washer and wait an hour and plug it back in to reset and still not fixed as well as the gasket that is part of the drain pump being torn and the water going all over my floor. I also called a different company (Sewell Electric). They came out and tested the washer and said they thought it might be the drain pump but called me a few days later and told me that part was not available until the end of September. I have an email from then stating this.
Description of Work: I intiially hired AAA to fix my washing machine because the clothes would not spin out. The clothes were sopping wet after running a cycle. They never fixed my washer. I have been dealing with them since July 2, 2012. They kept promising the outside screw for the drain pump (coin collector). The gasket was torn and Bobby said it was not included with the drain pump and they had to order it. (another lie) They kept putting me off telling me it would be the end of July, then the end of August, then the end of September. This entire time the clothes were still not spinning out all the way. I was having to wring them out and also dry them several times. I was trying my best to get Brenda Turner (the owner of AAA Appliance) to be honest. I wanted my washer fixed or a refund. She at one time promised a refund once she returned from her vacation but then she went back on her word once again. They tell one lie after the other. The copy of the receipt says they have a warranty on their parts and service which means nothing to them because they never repaired it. I let Bobby come back out for a second visit and he actually ran my washer without clothes in it about 5 times and of course it spins and drains fine. That was never the problem. The problem was it was not spinning the water out of the clothes and then I was told by Brenda Turner that they are not allowed to run my clothes to test it. Now tell me how ridiculous that sounds...how can you test it without clothes in it? I also questioned him on where he purchased the part as well as questioning Brenda Turner and they never would tell me or produce a receipt on purchasing the part because they never purchased one. On December 31, 2012 my husband ordered a new drain pump from A-1 Appliance which had to be ordered. My husband was telling them the problems we had with AAA Appliance and the manager came out and said he overheard us telling them what had happened. He said he had heard bad things about AAA Appliance as well. The part only cost $83.00 from A1 Appliance. The same part that AAA charged me $253.00. which turned out to be my part they had removed from my washer and put back on. The part could not have been purchased back on July 2, 2012 when they said they purchased it because the part was defective and had recall and was on backorder until the end of September. On January 10, 2013 the rpm from A-1 Appliance came out and walked in with a brand new box with a brand new pump and guess what??? It included the outside screw that Bobby and Brenda kept telling me was not included with the pump. A-1 Appliance replaced the pump. He showed me the old pump when he removed it and I thought it was going to fall apart in his hand . He said the old pump he removed was a very old pump....more than likely the original. It was rusted and Bobb Not a new pump that just been installed in July as well as he said he was very concerned with the electrical wiring inside that looked like it had been partially cut that he repaired as well. He said, I cannot prove that Bobby did it but don't see how this could have been cut while inside the washer. My washing machine is finally running like it did when it was new due to A-1 Appliance. Their honesty and hard work makes me believe that there are companies out there that are still fair. Beware of AAA Appliance though..Brenda Turner is a theif and a liar. Do not hire them!!!
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$342
Response from AAA Appliance Service
Timothy K.
07/2012
appliance repair
+ -1 moreAgitator stopped working on washing machine. Called AAA Appliance Service on Friday, told them did not need service immediately. They scheduled a Monday morning service call. During that call, Bobby also discovered a switch was failing. He did not have one on the truck so rescheduled to return next day to fix both problems. Bobby arrived on time for Tuesday service call. Promptly repaired both problems. Prices for parts was exactly what he quoted (actually a little less for the switch). Very friendly and professional. Will use this company again if I need large appliance repair. Highly satisfied.
Description of Work: Agitator stopped working on washing machine. AAA replaced driver union and clutch. Discovered switch that shuts off spin was failing. Replaced that also.
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Yes, I recommend this pro
$300.42
JOANN S.
01/2012
appliance repair
+ -1 moreI found Tommy to be EXCEPTIONALLY patient and kind in explaining costs and options. NO Pressure - just HONESTY! He was SO pleasant to deal with ... I even told him his Mama should be proud (it's a Family-run Business)! BOTH appliances are doing fine, and their magnetic calling card is slapped on my fridge for any future needs. The BAD news is, I will probably have repairs to various appliances over the next few years ... the GOOD news is, I now have a repair service that I TRUST! I'd recommend AAA (especially Tommy) to anyone in need of appliance repair!
Description of Work: TOMMY was my Service Tech. I originally requested service for my Refrigerator, a GE Profile, which was having severe problems with temperature control! The Digital readout was flashing, I couldn't adjust any temps in the cooler or freezer portions, and it was making ice only sporadically. As I was setting up the service call for my fridge, I thought I'd ask for him to check on one of my burners on my stovetop - it never worked since I purchased the house, but I figured since I would have someone out here looking at an appliance only 6 feet away from my stove, it would be worth a look-see! It took Tommy about 4 minutes to move the fridge, and determine that one of the computer chips regulating my temp control was fried! Another 4 minutes to test my stove and determine the switch was dead! He explained that in both cases, he could fix what he had found, BUT, there was also a chance that something ELSE could have gone wrong - but we had to get THESE issues fixed first. In the case of the refrigerator - he could SEE the damaged chip - well worth the chance in fixing it, because of the cost of a new comparable fridge ... but if the compressor had also gone bad, THAT repair wouldn't be worth the cost, but he would adjust the bill to only a service charge. In the case of the stove, he needed to replace that switch, BUT there was also a chance that the eye of the burner itself was damaged - similar scenario to the fridge (though complete repair of the stove was still reasonable). I decided to go for both repairs ... and trudged all my food to another fridge while the parts came in. Tommy said it would take about 2 days, and, sure enough, he was back in 2 days! In less than an hour, BOTH appliances were repaired by virtue of his original 'diagnosis' - nothing more needed to be done!
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Yes, I recommend this pro
$450
Fernando S.
09/2011
appliance repair
+ -1 moreThe service was quick to come, to find out what the problem was, to order the part in question, and to replace it. An excellent experience all around. Definitely a company that we would come again for appliances service.
Description of Work: Our dishwasher was not pulling in water, so we called AAA for help. We relied on reports from Angie's List.
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Yes, I recommend this pro
$165
Steve S.
09/2011
appliance repair
+ -1 moreOverall, it went well. Upon arrival on Monday the technician diagnosed the problem and left the house to purchase a replacement part from a local parts distributor, but the part was not available locally so it had to be ordered. The part arrived on Wednesday when the technician returned and completed the repair. Considering the effort expended in securing the parts and the number of trips made by the technician, I feel the total cost was fair and reasonable.
Description of Work: The igniter bar on our Kenmore gas dryer failed and was replaced.
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Yes, I recommend this pro
$250
Maura S.
08/2011
appliance repair
+ -1 moreThough the dispatcher for the company said we may not have anyone out until the next day, they were able to send out the service man that very day and within only two hours of my call. The service man was professional, courteous, clean and we appreciated his vigilant efforts to get our freezer going again. We appreciated even more his candor and honesty about the possible need to replace the whole refrigerator if need be though it meant he would lose out on the service fee for replacing a condenser. In the end, we did, in fact, have to purchase a whole new refrigerator but I would definitely use AAA again and now have their sticker readily visible on our new refrigerator in case we need repairs to any of our large appliances in the future. Hope we don't but it's nice to know there is a decent, reliable and honest company we can call on if we do.
Description of Work: This refers to service on our 12 year old Amana side by side with in-door ice dispatcher and filtered water. Our freezer was not freezing the food in there. It was cold but not freezing. The service representative for AAA came out promptly, assessed possible causes and took action by performing an extensive vacuuming of the area under the refrigerator and freezer. I'm ashamed to say we had a multitude of dust bunnies and more! After that, he checked the valve connecting the freezer to the ice maker and connection at the wall because before the freezer stopped freezing we were getting leaks and realized it was from the ice maker. We had turned it off and he turned the valve back on. He then advised us to give the freezer 24 hours to see if it would cool enough to freeze things thoroughly. He said after that, he could come out and replace the condenser but, given the age of our unit, would not recommend it and said we'd be better off purchasing a new unit if it did not freeze. And he said that if it did freeze properly but we found the ice maker continued to leak, he would come out again, service that part of the unit with no additional travel charge.
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Yes, I recommend this pro
$100
GAYNOR W.
06/2011
appliance repair
+ -1 moreI have used them several times and they have been quite good. I have used them primarily for washing machine and dryer. They have been quite effective each time and sometimes they have saved me fair amount of money. Sometimes they take the appliance to work on it and sometimes they come and work in my house. The last time they suggested that replacing the bearings would cost as much as a new one and it is better to get a new one.
Description of Work: I use AAA Appliance Service for appliance repairs.
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Yes, I recommend this pro
$34
Roger T.
05/2011
appliance repair
+ -1 moreA Saturday morning problem caused our service call. Bobby was to our house within a couple of hours, bringing the parts he expected would be needed, and before noon he was gone, the refrigerator was repaired, and we were satisfied.
Description of Work: Refrigerator motor was replaced.
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Yes, I recommend this pro
$260
Sarah Y.
12/2010
appliance repair, plumbing, appliance sales
+ 1 moreThey had to come back and redo it because I couldn't get the top shelf to go in easily which I guess they didn't do it exactly right. I had a hard time pushing it and I wasn't really pleased with them. I don't remember the price, but I would not use them again. They came and did it the first time and I wanted it done before Christmas. I was having trouble with the top shelf in and I still have some trouble as it's still hard to get in and they didn't fix it the way it should have been. I told them and that was all they could do. My son fixed it for me. I had some problems at that time and I was not thinking about how hard it was to push in the dishwasher.
Description of Work: I bought a dishwasher from AAA Appliance Service a couple of years ago and had them install it as well.
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WILLIAM E.
10/2010
appliance repair
+ -1 moreIT WENT FINE. THEY CAME BY AND INSPECTED THE ITEMS THAT NEEDED REPAIRING AND THEN CAME BACK ABOUT A WEEK LATER TO DO THE WORK, AS AGREED. I HAD BEEN HAVING PROBLEMS WITH ALL THREE ITEMS, SO I KNEW THAT THEY NEEDED TO BE REPLACED. AS TO PRICE, I DID NOT GET COMPARATIVE PRICES AS IT WAS NOT WORTH THE EFFORT TO ME, BUT THEY SEEMED TO BE OKAY TO ME.
Description of Work: REPLACED ICE MAKER IN REFRIGERATOR/FREEZER. REPLACED DISHWASHER. REPLACED GARBAGE DISPOSALL IN SINK.
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Yes, I recommend this pro
$1,063.13
Maggi B.
10/2010
appliance repair
+ -1 moreOver the weekend our 8 yr old refrigerator stopped cooling. We called around 9am Monday morning and the owner arrived around 1pm. He quickly diagnosed the problem and had the part with him to do the repair. A new fridge wasn't in the budget, so we were very happy to get this one repaired quickly. I would definitely call AAA again for appliance repairs.
Description of Work: Our 8 yr old refrigerator defrosted itself & stopped cooling. Some electronic control was blown.
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Yes, I recommend this pro
$265
Craig R.
08/2010
appliance repair, plumbing
+ 0 moreIn the process of fixing items on home inspection report. One items on the checklist was that the oven wasn't heating properly. They came out on time, used a digital meter to verify it quickly heated to the set temp. Now I can provide documentation at closing that the oven is functioning properly and didn't need to be replaced. Everyone I dealt with from start to finish were very helpful and nice to deal with and very appreciative. They would be my first choice in appliance repair in knowing everything is on the square. They could have agreed with the report and used it as an opportunity to charge me to replace un-needed parts.
Description of Work: Verified unit was working properly.
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Yes, I recommend this pro
$56
Contact information
no address, Nashville, TN 37217
Licensing
Bonded
Insured
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Service Categories
Appliance Repair
FAQ
AAA Appliance Service is currently rated 4.5 overall out of 5.
AAA Appliance Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, AAA Appliance Service does not offer free project estimates.
No, AAA Appliance Service does not offer eco-friendly accreditations.
No, AAA Appliance Service does not offer a senior discount.
No, AAA Appliance Service does not offer emergency services.
Yes, AAA Appliance Service offers warranties.
AAA Appliance Service offers the following services: In home appliance repairs, including washers, dryers, refrigerators, freezers (upright & chest), water heaters, ice machines, stoves, dishwashers, garbage disposal & trash compactors.
Microwaves, HVAC, window air conditioners or small household appliances.
Contact information
no address, Nashville, TN 37217