A-1 Appliance Company

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Dishwasher not working and had to call several companies to find one who works on Bosch. They were punctual and professional and worked with the factory to get a replacement part that was a factory recall. It did not cost us anything.

Dustin arrived with half-hour to spare. He listened to me carefully and began to work. He took several panels off, flushed some lines, checked electrical points. After about an hour he recommended I buy another refrigerator, that repairs/replacement of condenser etc. would be nearly a thousand. He told me that A-1 has a large selection and will beat anyone else's price. He put it back together, re-cut the plastic water line and tightened the valve under the sink. The condenser was barely working. After I helped him move it back, the motor kicked on. Dustin was surprised. He stayed for another half-hour to see if the chill pattern grew -- it did. He apologized saying that it could be some small electrical glitch. A week later the refrigerator is running perfectly and has not wet the floor.

I visited the store multiple times and got excellent advice and help. The service department has been very helpful. They worked with the manufacturing company to replace a refrigerator that was not working properly.

This company was recommended to me by our kitchen remodeler and I thought I would look here just to see what sort of selection and prices were offered. The salesman, Tom Burns, was extremely knowledgeable and helpful, pointing out where some lower-priced products actually had better features not offered in the next higher-priced model. The selection on display was comprehensive; none of the "big box" stores could touch them. I checked A-1's price for the same model against competitors and (surprisingly) found A-1 a little lower, so I ordered the microwave from A-1 and it came in later the same week. Tom was also able to give us helpful advice about an electric range that we will be purchasing later as part of our remodeling project. I was surprised at negative comments in other Angie's List reports but recommend that prospective customers review them, work with individuals who were commended, and discuss any concerns with them you have based on those reports.

A-l Appliance Company Incorporated was not very organized with my purchases. They didn't show up the first time they said they would and they also forgot the stove. The microwave had smudges on it. It was very inconvenient for me because I ended up having to take time off from work twice because of their screw-ups.

AI is great. I really like them a lot. I can go there to buy appliances or I can have them come to me to repair them. I like dealing with them because they are not pushy. They don't try and sell you on the most expensive products like some other places do.

I trusted the reliability of this company, so much that I went on and purchased a new dryer from them. I didn't include this in the price I am showing here though, as this price is just for the parts and the labor they did for me when they came out and fixed my dishwasher and stove. They were very professional and knew a great deal about what it would take to fix these units. I will always use them in the future if necessary.

You either take or leave the prices, you can't negotiate. The refrigerator I bought rattled and made noise. The serviceman came out and figured out that the appliance had been dropped. The whole back right corner is crushed. When we discovered that and I asked them to replace it they refused to do so. They wanted an expert to come out and look at it and they have refused to do anything. The salesman was good and the serviceman was good, it is the management that is the problem of this company. I paid full price for a damaged refrigerator.

Overall satisfied with products but had serious problem with salesman's (Shannon) ability to deliver the cooktop vent-a-hood. We were told 8-10 weeks and we finally received product after 16 weeks and the help of different salesperson (Debra). Though we followed up consistently and courteously, he did not tells us the truth and our project was delayed because of him. We will only deal with Debra in the future if we choose A-1 Appliance. We would grade Debra ''A'' but our low grading is based on our experience regarding the vent-a-hood.

A-1 Appliance was not responsive. I have some problems, and they do not return my phone calls. I will not use them again.

A-1 Appliance really lives up to their name. Everyone had a very professional demeanor. They arrived on time, and cleaned out the dishwasher quickly.

I thought A-1 Appliance was professional. They did a great job explaining things to me. I also thought they gave me a fair price.

A-1 Appliance did an okay job. I did have a different company out for a second opinion, but I still went with A-1 Appliance. They were very professional and punctual.

A-1 Appliance had to come out 3 times to do one job when they could of done it in one trip. They left an inch of water sitting under my cabinet and they almost ruined the cabinet. They didn't even tell me about the water I had to find it. They over charged me.

When I called, I had needed them to come out right away. I would have liked it if A-1 Appliance arrived sooner than they did. They were professional and helpful.

They came out within a matter of days to fix our ice maker. After it was fixed it only worked for 24 hours. They came out and fixed it again with the same results. They found out the part was defective and replaced it. I would recommend them to others.

I have used A-1 Appliance for over 15 years now. My appliances always run great after they repair them. I would recommend them to anyone.