50 Floor

Just wanted to share my overall experience with 50 Floor. I hope when the time comes for you to drive into the process or replacing flooring and carpets that it’s a better experience than me and my wife’s had. The installation process was a NIGHTMARE. Fortunately on the positive side of that they made it right. It took what I would consider a excessive amount of time for it to happen, but it was attempted to be made right eventually. The longevity of the work remains to be seen, we are only 8 months in after having our complete house redone with “waterproof” laminate and carpet. However, if you feel most of your decision for remodeling/upgrading your house is made with good customer service in mind , I would steer VERY clear of this company. Whatever money they “saved” me was not worth dealing with the below average and defensive customer service they provide. That goes from installation employees all the way up to the General Manger (whose name is Ron in case it’s necessary to know). I’ve always been willing to pay a premium to feel good about a job (or request) that I hire out for a professional to deal with. Customer Service goes a LONG way with me. I also tend to deal only with companies or businesses that get recommended to me by friends (or family) After my experience with 50 Floors, i will need to re-evaluate those stances. I will do my best to make sure no one has to deal with the issues I had to deal with while looking for flooring or carpet. Thanks for your time in reading this