Wright Constructin of TN, Inc.

From the beginning, there were difficulties with getting a correct contract and drawing. The most significant things that occurred during the project is that the contractors opened the old roof without having the new roof immediately attached and/or without appropriately covering with a tarp. I expressed my concerns in several emails and text messages without a reply. During the delay in attaching and covering the roofs, a bad storm caused significant damage within our existing living room and kitchen. While they fixed the damage, we lived with a dehumidifier and fans for three weeks. They allowed the brick masons to drop bricks on the new concrete floor, creating holes and areas that they could not fix. They made a small allowance for the price, but we will have to tile the floor to make it look right. They could not get the chimney to stop leaking so they sealed it and this changed the color of the brick. They miscalculated the fireplace construction and we either had to accept siding or have the brick be offset from the rest of the addition. While they were framing the addition, they overloaded the circuits and we didn't have air-conditioning for 24 hours. As soon as we noticed, we started contacting the contractors, but they did not respond until the next day. One of their subcontractors decided at 6 AM one Saturday morning to pull the six foot wood fence apart rather than ring the doorbell and ask for access. We had to have the fence repaired. The finish work was not good. After they installed the sliding doors, they damaged the door handles and had to replace them. They left many openings and we had to remind them to caulk between the brick and the siding. They cleaned the firebricks and stained them. They always said they would fix whatever went wrong, but there were so many things that went wrong, the contractors started complaining about the budget, and in the end, they just wanted to reduce the price and walk away. It wasn't until the very end that they apologized for all the bad things that happened. The communications were lacking to the point that choices were made without us, however, we would question and they would tell us. But it often seemed that they were building the addition for their preferences, and not ours. And that their subs and workers paid no attention to detail or to the care of our property. They never routinely cleaned up so I frequently cleaned the job site or emailed them to pick up the debris or leftover materials.