Mike always does phenomenal work. He is honest, kind, and helpful. We have called him a number of times to work on a variety of appliances. Mike always gets the job done right and well. With Mike, you can trust you’re in good hands. Once he’s addressed the issue, be assured you’ve received top quality and best service. We keep Mike’s number handy! Anytime we call him, he comes out same day — even the day after Christmas! He is a pro and a top repairman. You won’t regret service Mike’s Way!
Description of Work: Refrigerator service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Lisa D.
11/2011
2.0
appliance repair
+ -1 more
I emailed our issue to his website - our kenmore side-by-side stopped cooling / freezing but the fan was still blowing and the light was still working. I then followed up with a call. Mike told me he thought it was a part that needed replacing, that he probably had it in his truck because he kept most parts in his truck, and that he would call me when he was about 45 minutes from my house the next day. He called and I headed home from work, but he made it there quicker than he thought, and my husband let him in and showed him to the fridge. By the time i got there 15 minutes later, Mike was already already done with his review, screwing pieces back on, and said that he now thought the issue was even bigger but he could still work on it, but didn't recommend it. He then finished and stood up to go, telling us again that he could fix it but he thought we should buy a new one. He took our check for the estimate, and kept talking all the way out the door, not even asking us if we did, indeed, want him to fix our fridge. The next day, we called another repair man out who determined that it was a freon leak, which he found and patched, and our fridge has been running fine ever since.
Description of Work: No service performed. Just a quick review.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$65
Response from Mike Way Appliance Repair
I did arrive at the customer's home earlier than i expected to and checked out the problems she was having with her refrigerator . The units settings were maxed out and I set them back to factory settings. I explain to the customer why the unit has to remain at factory settings and then I continue to I checked the compressor and thermostat and found they all were good . The parts I carry to fix most Whirlpool & kenmore refrigerators consist of the start, relay, overload and a few thermostats . The only thing left now was a coolant leak .. Coolant leaks can be costly as I explained to the customer and sometimes very hard to find . The factory recommends to replace the leaking parts rather than patching them .. The reason being that when the unit starts leaking in one place , it may start leaking in another thus costing the customer more money than purchasing a new part especially with the age of the unit . Evaporators and compressor replacements are almost as expensive as buying a new unit depending on the make and model of the refrigerator. Most replacement repairs of evaporators and compressors cost between 500.00 to 700.00 dollars for parts and labor to fix as I explained to the customer . I then suggested that they could save more money by buying a new one rather than investing in this one. Then, I left .. I always try to give the best possible service & information to my customers and l look out for their best interests when I diagnose any appliance problems. Quick fixes and patches are never the way to go on any appliance. I follow the manufactures recommendations for repairs on all appliance repairs, not only for liability reasons but for the customers safety as well .
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Service Categories
Appliance Repair
FAQ
Mike Way Appliance Repair is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
Mike Way Appliance Repair accepts the following forms of payment: Check
No, Mike Way Appliance Repair does not offer free project estimates.
No, Mike Way Appliance Repair does not offer eco-friendly accreditations.
No, Mike Way Appliance Repair does not offer a senior discount.
No, Mike Way Appliance Repair does not offer emergency services.
No, Mike Way Appliance Repair does not offer warranties.
Mike Way Appliance Repair offers the following services: Repairing washers, dryers, stoves, ovens, refrigerators, dishwashers ..