HAYNES BROTHERS. LUMBER CO.

We bought a new construction home in november of 2022, for which hayne’s brothers installed and provided quite a lot of things for. In December, we noticed that our front window had a sizable crack on it so we contacted our realtor who told us to reach out to hayne’s brothers about replacing it. Little did we know we would STILL be dealing with this issue NINE MONTHS later. Hayne’s brother’s has been nothing but unprofessional and seems to be outright ignoring and stringing us along with no intention to ever replace the window. While I understand some things are hard to get in, and have been, that’s no excuse to outright ignore emails, never answer the phone or return voicemails, and ignore texts as well. Chris is who is supposed to order the windows, and at this point I believe he has just been lying to us up to this point about ever having ordered the windows to begin with. Most recently, we reach out on wednesday(8/3/22) and ask about the status of the windows. Chris told us they were ordered and would be on the truck Friday (8/12/22), but it would take a bit for the truck to be unloaded and a man named Micha would call us to schedule the install. On Monday (8/15/22) we again reached out after never hearing from either of those people and were told the windows were ordered and would be on the truck friday! When we brought up that he said that 2 weeks ago and they should have already have the windows, he told us he would need to “check on it” and now has ghosted us once again. No amount of phone calls, emails, or texts seem to bother them as they will ignore all of them. We have done this dance over 5 times now, where the windows were supposedly ordered and then they simply ignore us about them. I do not believe they ever order them or have any intentions of ordering them and replacing our cracked window. It honestly feels like they’re hoping we'll give up so they don’t have to replace them, because if they were honestly just having a hard time getting the window in you’d think they’d communicate that with us even a little bit. We wanted to do some work in our kitchen and were planning on using Hayne’s brothers since they did the kitchen during the construction of our home, but dear god I would never touch them again with a 10 foot pole. Beware if you use them, they will not communicate with you and will go out of their way to ignore you, string you along, and lie the entire time.

We were pretty satisfied with the work performed by Haynes Bros. They called back right away when I had a question. They also cleaned up after themselves. The windows look great, and we would use them again.

Haynes Bros. Lumber Co. did an excellent job in installing our new Marvin windows. They did the job in a timely manner, completing the work in five days. The quality of the windows was top of the line. We are very satisfied.