Fessler Home Improvement

This was terrible experience. Ended up taking 3 months due to roofing crew damaging bending and damaging multiple gutters and then the gutter crew damaging the paint on the exterior. Add in the "Project Manager"'s terrible communication and scheduling skills (scheduled crews that failed to show up multiple times) between each phase, it took way to long to complete. He tried to tell us that if the home had been painted correctly in the beginning that it wouldn't have been such a project! We reminded him that the only reason we were having to paint was because of the damage his crews did. They also don't clean up after themselves. We had roofing nails and shingle debris all over the property after they were done. When we called to ask them to clean up, their crew came out with several children to pick up nails but didn't bring anything to accomplish the job. We provided trash bags, brooms and dust pans so they could do the job. We never saw John there supervising while work was being done nor did he come check on work, we always had to call and inform him of issues. He also took the contract that I signed and used white out to change the figures before he submitted to the insurance company. Insurance then informed us that he asked for a 20% bump to the agreed upon price to cover his personal involvement. That was denied at my request. Save time and headache and go with someone else.

I guess the jobs we discussed were not worth their time, because they never got back to me on a quote. I've got the money to pay, but I was treated like small change. Oh well, the work goes to those more worthy.

John H. and Fessler are A+! Experienced a leak and a rental house and the insurance came out and wouldn't replace the roof. He worked directly with the insurance, my tenants, and myself remotely and eventually got me the entire roof replaced! Such great service - and always prompt. Just recently had to email him about a possible leak (which it wasn't - it's my window) late one evening and he came bright and early the next morning. That's service! Highly recommend!

Our roof had leaked due to ice damming earlier in the year but had been leak-free ever since. However, in anticipation of selling our house we wanted confirmation that the roof was, in fact, sound or whether there was structural damage that needed repair. Fessler Home Improvement was one of three businesses I called to consult on the issue. In short, all of my interactions with Fessler Home Improvement have been outstanding; the person answering the phone on the initial call, John Haley (a project manager) and Jim Fessler (owner/general manager) each provided us with exceptional service. I made the initial call to Fessler's and spoke with a receptionist who took my information and told me she would forward it to someone in the company who would call me back soon to determine what was needed. John Haley called me back within an hour or two and we scheduled his visit to do an initial inspection of the problems we had had. John arrived at our house a few minutes before the scheduled time and would have waited in the car until the scheduled time had I not gone out to meet him. (Not everyone likes it when people show up before a scheduled appointment!) John looked at the damaged areas in our house and checked the inside structures supporting our roof where the leaks had occurred, which he said did not appear to have any ongoing issues, and did an initial visual inspection of the roof. He pointed out a number of loose shingles that he said were likely due to wind damage and a few other potential problems that required a more through inspection of the roof with another member of his crew. Since the thorough inspection was of the exterior roof, we were not required to be home. However, our house was already on the market and our realtor strongly suggested that no workmen be around the house during a showing. John went out of his way to schedule around our realtor to ensure that they would not interfere with any showings. Their more thorough inspection indicated that the roof was in decent shape for its 15 year age but noted that there had been some repair work done in a few different places (not the entire roof). Some areas appeared damaged by wind or other weather events and these areas could be repaired to minimize the risk of water intrusion but they were not needed immediately as the overall integrity of the roof was good. Since the house was listed for sale we were considering proceeding with the repairs in case the roof was a point of contention that could threaten a deal. However, before we could move forward with a plan for repairing the roof, we wound up getting multiple offers on our home and went under contract rapidly. The buyers had a home inspection a week or two later that described several issues with how the house was framed that could pose problems for roof integrity (among a host of other issues). To better assess how much work on the house could be needed, the buyers hired a general contractor to prepare an estimate, but scheduling the subcontractors to examine the specific problems was difficult since this was right around the holidays. While we were waiting to hear about when the subcontractors were going to determine the extent of repairs needed, I received a call from Jim Fessler, who was concerned that there may be damage to our roof that was scheduled for repair but had not yet been repaired due to their busy schedule over the holidays. He just wanted to make sure that all of our needs were being met. When I explained the entire situation to him and noted that the buyers were having their own roofing guys check out the roof, Jim recommended I forward any suggested roof repairs to them so they could ensure the work was necessary and fairly priced, indicating that he wanted to ensure that the roofing industry maintained the highest standards. Wow. That entire conversation impressed me greatly. In the end the buyers did not have any issues with the roof, aside from the few loose shingles, and the sale went through without Fessler doing any repair work. I had been impressed enough by my interactions with John Haley and the receptionist that I had already planned on writing a review about them. But, after the owner/general manager called me on his own to ensure that his company was doing everything they could for us, I felt I had to share everything I could about this exceptional company. Even though, in the end, we did not require their services for repairing our roof, I hold Fessler Home Improvement in the highest regard due to their professionalism, punctuality and apparent concern for homeowners. If we ever need work done on the roof of our new house, I will be calling Fessler.

First, we enjoyed working with Jim and Matt. Both went out of their way to help us find the replacement windows we wanted for our home. Their installers and other workers arrived promptly each day and often worked until dark. This was a huge project that required several months from start to finish. We found their workmen to be professional and friendly. For several weeks they needed extensive access to the interior of our home. I unlocked the front door at 6 am, and often left for the day. They respected our home as they would their own. No problems whatsoever. They cleaned up at the end of each day, and notified us when they were leaving so we could lock up for the evening. Our new windows are lovely, and they enhanced the look of our home inside and out. I hope that we will be free of home repair jobs for the near future, but I would not hesitate to call Fessler Home Improvement for any future needs.

I met Jim Fessler after being referred by a realtor friend of mine. I called his office to set up an appointment for an assessment of my leaking roof. When I called, Brenda, who I later learned is Mr. Fessler?s daughter, answered and made a warm first impression of the company. She was friendly and professional. She assured me Jim would be at my home that morning. He arrived within a couple of hours and quickly identified the problem areas on my roof. I filed an insurance claim, and he met with the adjusters to provide additional storm information as well as show the damage to the roof. He was truly an advocate for me throughout the claims process. As soon as the claim was processed, he and his crew readily arrived to install the roof. They had to remove two roofs and two satellite dishes before the roof could be installed. He made sure every requirement of the manufacturer?s warranty was met to maximize the life of the warranty. He stayed to supervise the work and remained very involved in the project. Due to my leaking roof, there was damage to the interior of my home. The siding on the house also needed some repairs and staining. Santos and the painting crew did a great job. They were courteous and helpful. They made a major difference in the appearance of the house. Robert worked his magic making repairs to my hardwood floor. In all phases of the project, Mr. Fessler and/or project manager Matt Comparin inspected the work and addressed any questions or concerns I had. They gave me their cell phone numbers for quick access to them if needed. My existing tin roof over the porch had some rust. Mr. Fessler had his crew seal and protect it with a hardy, top-of-the-line product that not only makes it look like new, but also prevents leaking. After all of the repairs and improvements, my house looks new again. I highly recommend Jim Fessler and Fessler Home Improvement & Construction Co., LLC to anyone needing an honest, knowledgeable and professional contractor. He is a man of integrity. I rest assured that he will stand behind his work. Mr. Fessler is responsive, reasonable and reliable. I will not hesitate to call him again if I need additional work in the future.

.

Roofers showed up unannounced, issues with leaks and shoddy installation took months to get action, finally had to get another contractor to fix issues.

unknown

unknown

Contacted company about roofing repairs, caulking and drywall patching. Dean came out and looked at work needing done (Feb 2015) and said they would be able to get the work done in the next week or so. He was to contact me. I made numerous calls to the company number and to Deans cell and Dean always said he was busy and would get back to me. I was getting ready to go on vacation for 3 weeks in March and was concerned about a roof leak. Dean said he would get out to fix the problem in a few days and when I got back from vacation we could set a date to get the rest of work done. When I returned from vacation I called Dean's cell and he said that he had fixed the roof leak and would call back to set up time for rest of work (surprise, surprise). Again numerous calls without calls being returned. I finally left a message on Dean's cell saying that If they couldn't do the work to just please let me know. I was getting my house ready for sale and needed this work done. Again no answer. In the meantime, I had another company come in and do the drywall repairs. I came home from work yesterday and found that apparently the roof hadn't been fixed because the drywall repair work that I had done was wet.

.It was a great experience with them. They seemed really knowledgeable with our insurance claim and the work that needed to be done. I would recommend them to others.

Marshall Beene at Fessler was a joy to work with. Great price, great crew. These guys know what they are doing. Took longer to complete than estimated however was a big job, set my expectations properly. Also remedied any issues immediately. Definitely will hire again.

About 4 years ago, my roof needed replacing. Fessler's worked with my insurance company and gave me a great deal. They came and did the work in one day, and I didn't find a single roofing nail or piece of tar paper in my yard afterwards. They were professional, competent, and did a great job cleaning up. We recently accepted a contract on our house. The inspector found some shingles that had been damaged when I removed a tree that was too close to the house. A quick call to my original sales associate and the repair date was scheduled. It was completed on time, at a fair price, with the same type of shingle we put on the house 4 years ago. It was the most painless repair on the punchlist! The new house we are moving into will need a new roof in 5-10 years and I will definitely call and get an estimate from Fessler's!

I was impressed with their professionalism but I just have to work with another company. The young man who gave me the estimate seem to really know what he was doing and he was very helpful. He gave an outline of what they would need and use. He also said that he would be present through the whole project.

Went well. Dealt with insurance company. Very professional.

We had a great experience with this company. They were very efficient and completed the work in just one day. They were on time and organized even when they were servicing many other homes in the area after a hail storm. They were very professional and careful with our shrubbery. Finally, they cleaned up after themselves. I am extremely picky when it comes to this type of work, and I was very satisfied not only with the work that was done but with the people and the way they conducted themselves. I would use them again in the future and would recommend them to others without hesitation. He was one of the finest contractors I have worked with in 60 years.

See above