Duffs is a shop at home experience like no other. From the Consultation - covering the majority of window treatment products, the Installation - managed personally by the owner, Warranty issues ( most products covered by limited lifetime warranty ), and any Repairs needed outside of warranty coverage. Commercial and Residential jobs accepted. Cash, Checks and all Major Credit Cards accepted. A 50 % deposit is required to initiate any order. Duffs is a proud member of the BBB since 2008.
Business highlights
18 years of trusted experience
Services we offer
Professional Consultations with 7 years of hands on experience. Covering Blinds, Roller Shades, Woven Wood shades, Honeycombs, Drapery's, Shutters, specialty shaped windows, Roman Shades, and Top Treatments. All products sold are installed personally by owner - minimizing many of the problems customers face. Installation of box store purchases like drapery's - you bought of the shelf but do you really want to hang them yourself.
Services we don't offer
Daniel Duff tells it like it is -- If I am not able to handle your request, I will find the right person who can.
This man was extremely unprofessional and very pompous. I have no clue how anyone would put up with this mans attitude. He read into all my statements and questions and lectured me constantly like I was a child. I had called to get a quote and left a message saying that I was eager and ready to go on getting a quote and buying from him. All I meant was that i am not kicking tires and am a very serious client. He calls me back and before I can say anything he gives me this big lecture on how he does not work on anybody's time frame and how he runs the show, blah, blah blah... just more nonsense and diatribe than you could imagine. Any way we made an appointment which he later called back to cancel and asked to re scheduled 3 days later and giving me this excuse about his truck and or trailer breaking down. Three days later for the rescheduled appointment he calls me right at the appointment time and says he will be one hour late with no sorry or anything. An hour later he was still a total no show!!! It is Friday night and I want to go shopping and stuff so I call him to find out when he is actually coming now that he is more than an hour late for the appointment and is still not here after telling me he would be an hour late and he again lectures me about how all his appointments are like get this... " Dentist appointments " and that I should not expect him to be there at the appointment time, even an hour or more past the appointment time! I could not take this abuse any more and I gave up on this bozo. I truly needed a service of window coverings and wasted a four days on this guy. I was all ready to pay good money for his services and he acts like he is the only blind installer in Nashville and treats people like dirt. He cancelled the first appointment with excuses and totally flaked on the second appointment, made me wait, was over an hour late for the second and totally wasted my time in the end. AVOID THIS MAN and his customer last attitude.
Description of Work: Tried to get quote for window coverings.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$600
Response from Duffs Custom Window Treatments Inc
It is amazing the length to which an individual will express himself when things don't go their way. We never met, only discussed things on the phone. I will leave judgement for the reader. There can be more than one arrogant person in the conversation. For this to never get to a meeting or a proper quoted job just baffles me. I must admit, he has more time on his hands than I do. Sorry have to go, many great customers to get to -- ones who deserve it. This gentlemen, i must respect his opinion, I served this country for that, but definitely thankful I don't have to reward him with all that Duffs Custom Window Treatments offer.
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Service Categories
Window Treatments,
General Remodeling
FAQ
Duffs Custom Window Treatments Inc is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 9:30 AM - 10:00 PM
Tuesday: 9:30 AM - 10:00 PM
Wednesday: 9:30 AM - 10:00 PM
Thursday: 9:30 AM - 10:00 PM
Friday: 9:30 AM - 10:00 PM
Saturday: 11:00 AM - 3:00 PM
Duffs Custom Window Treatments Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Duffs Custom Window Treatments Inc offers the following services: Professional Consultations with 7 years of hands on experience. Covering Blinds, Roller Shades, Woven Wood shades, Honeycombs, Drapery's, Shutters, specialty shaped windows, Roman Shades, and Top Treatments. All products sold are installed personally by owner - minimizing many of the problems customers face. Installation of box store purchases like drapery's - you bought of the shelf but do you really want to hang them yourself.
Daniel Duff tells it like it is -- If I am not able to handle your request, I will find the right person who can.