A Step Above Carpet & Flooring Care LLC

Awesome service! Pet stains cleaned!

Outstanding experience!!! From the initial contact to the finished service. I request a carpet stretch and was told based on the state of the carpet that a stretch would not be advisable because they could not guarantee it would not buckle right away. I really appreciated their honesty. Lost service but they gained a customer forever! They went away and cleaned my carpet and it looked brand new. If you desire a company that is fair, honest, thorough, professional, and skilled - A Step Above should be your choice!

They were on time, very thorough and did a very professional job, They also gave me the lowest quote. Carpet turned out great!!

As before, the technicians called before to confirm their arrival time. They were professional and polite while reviewing exactly what needed to be cleaned. They were extremely careful about routing their hoses and protecting furnishings, etc. and did a fantastic job. Using them on a regular basis has extended the life of our carpet significantly.

Very professional, did a very nice job, respect for my home. Will hire again.

Great. They got me on the schedule quickly, arrived on time and did a great job! Very personable and professional.

It went really well. They got back with me quickly, set an appointment to review the work and provided an estimate on the spot. We agreed to a work date and they provided plenty of communication on what was required of me and how the work would go prior to the appointment. On appointment date, they called prior to their arrival and showed up exactly when they said they would and the guys couldn't have been nicer or more professional. The final product looks amazing... better than I would have imagined. Thank you!

Cory and Bobby were friendly and informative about the process. The Berber carpet looked better than I anticipated, after it had dried completely (8 to 12 hrs) There were some high traffic areas that they informed me might not be restored completely, due to the long length of time that had passed since the previous cleaning. Those areas definitely improved after their initial cleaning, and improved a bit more when they returned a few days later to re-address those areas. I will use A Step Above in the future. Thanks guys!

As always, the owner and the onsite service providers were fantastic. They always give you a reminder for the appointment and always follow up right away to be sure everything went smoothly. I also really like that they keep the same staff and I have had the same person clean my carpets many times. They courteously wear a mask and also shoe coverings. Very carefully, spot treat stains and double check that the tough spots are super clean. In and out quickly. Best service ever and for a very reasonable price! Nice folks too. I highly recommend!

Very well! I would highly recommend using this company and will use them in the future if the need arises.

Both men were professional and friendly. Came in and just counted the rooms, unlike a previous company that had a tape measure and figured the area for each room. They didn’t try to sell me other services.

Great! Provided detailed information via email when appointment booked. Technician was friendly and did an excellent job.

They were very professional, answered all of my questions. I will refer them to anyone looking for a carpet cleaning company.

Great 4 room and a hall and stair Great price great work

Excellent, the person they sent was polite, prompt and did a great job. The company called and asked if I was happy with the service.

They did a great job. Very courteous and on time

Excellent. They were very professional and did an excellent job.

Excellent. They were prompt. Very thorough with the cleaning. Explained what would occur. He removed the spots and did a great job.

The service was always excellent. They were prompt, neat, and very friendly.

The crew at A Step Above Carpet & Flooring is excellent. They are always on time and always have done an excellent job.

Quality was great; service was great!

We scheduled this for the day of closing. They arrived on time and performed the services as expected. We appreciate the coordination and professionalism.

They are awesome! I’ve been using ASA for almost 4 years and service is excellent. Chris and Jay came out today and they are friendly and very good at what they do. A tough stain was left and I called the owner and both were out again the next day to re-treat. Highly recommend!

Super. It was very easy to set up the appointment, they came when they said they would, finished in the time they said, were extremely respectful of my home, follow up to make sure I was happy, and, most important, were able to do a small carpet repair I needed as part of the job. The estimate for the cleaning was done by email, but they, quite reasonably, did not do an estimate for the repair until they were on site, and it was also very, very fair. On price, they were not the least expensive, however, the real question is value not price when you are dealing with your carpet. Even with that, they were only very slightly higher, but worth EVERY bit of the very few pennies of difference (yes, I'm a tightwad). I got an estimate from them for my two orientals when the time comes. Hire them with confidence.

They pickup and delivered. Awesome job! Bobby Harlow was very professional and knowledgeable. Kept in touch with me on delivery. His staff very friendly and went beyond to make sure I was satisfied. I have several clients and will always use Bobby for future business.