Description of Work: 250 to put in a washer for a outside faucet
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
David C.
10/2017
1.0
plumbing
+ -1 more
I really don't understand what is going on, but I will never recommend this company.
Description of Work: I called A1 Brown on a Thursday morning first thing, about servicing my water heater which they installed 5 years ago. The lady said they were tied up and it would be Friday morning before Jeff could come by. I agreed to Friday AM. Friday morning ..... no one comes or calls. I tried multiple times to call their number but no answer. I thought maybe the phone was having issues so I sent an email. No response. Finally late that afternoon, the lady answers and hangs up. Next call I leave a message on the answer machine. It is now Monday afternoon and not one word from this company. AO Smith Water Heater company is overnighting me the new gas valve under warranty (for free) and I will have hot water tonight. By the way, the nice lady at HILLER plumbing told me how to contact the manufacturer to get the part. Thank you Hiller--- my new plumbing company.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Lori H.
06/2015
3.0
plumbing
+ -1 more
unknown
Description of Work: I called the plumber to replace an outdoor faucet that had a leak in it from the freeze. He cut a hole in the wall on the inside to cut off the water to the pipe. He said I could not replace the faucet outside without causing a lot of damage to my exterior stone. | |I had to have a 2nd plumber come out and do what A-1 should have done--replaced the faucet with the split in it. I had to pay 2 plumbers to get 1 job done. | |Mr. Brown was very nice when I was out on the site with him but the result is I had to have 2 plumbers for 1 job.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$117
Bruce M.
11/2010
5.0
plumbing
+ -1 more
He arrived and very professionally examined and serviced all the problems that could be fixed at the time and gave excellent advice to proceed for future fixes and upgrades.
Description of Work: Fixed several leaking faucets. Installed new feed line for faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
ED B.
09/2010
4.0
drain cleaning, plumbing
+ 0 more
Went great....The response time has been phenominal, and the results have been good.
Description of Work: I have used A-1 mamny times in the past...Benny is a great plumber....the service is quite good. it is also somewhat pricey.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Don W.
07/2010
5.0
plumbing
+ -1 more
Went very well. I called at 6:15 expecting to reach an answering machine. Instead I got a pleasant young lady who took my information and told me someone would call later that day. I called back about 12:00 noon to see if I was still on the schedule and was told the plumber was on the way. Lee was there within 20 minutes or so, and he went directly to work to unclog the line, reseat the toilet and check to see that things were in working condition. He was friendly, professional and efficient. I was pleased with his work and I thought the price was fair. I have used A-1Brown on previous occasions and I have been pleased with their work. I like to see Lee show up. He knows how to do the job, he explains the problem and solutution, then he goes to work.
Description of Work: The night of July 1, I had a clog develop in one of my bathrooms which I could not unclog with a plunger, snake or drain cleaner.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$133
Megan B.
09/2008
5.0
plumbing
+ -1 more
Everything went very well. The total cost matched the written estimate penny for penny. Lee was very professional and explained what he needed to do to fix the leak.
Description of Work: We had a leak coming from the supply line of our toilet. A-1 sent a technician (Lee) to our house during the hours I was available. He looked over the situation, gave me a written estimate, and quickly fixed the problem by putting in a new supply line with an updated shut off valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$172
HITOMI B.
06/2006
3.0
plumbing
+ -1 more
When I called them, they said it would be $45 to fix the problem. So needless to say, when I got the final bill, I was very shocked. It took them all day to come out in the first place. At least the worker was friendly.
Description of Work: They replaced the pipe from the kitchen sink to the wall.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$235
Response from A1 Brown Plumbing
OUR DIAGNOSTIC FEE IS $45. ONCE THE PLUMBER GETS A VISUAL AND UNDERSTANDS EXACTLY WHAT HE NEEDS TO DO, THE PRICE OF THE WORK IS GIVEN TO THE CUSTOMER. THE CUSTOMER THEN HAS A CHOICE OF HAVING THE WORK COMPLETED AND THE $45 IS WAIVED, OR CHOOSING NOT TO HAVE THE WORK DONE AND PAYING THE $45 DIAGNOSTIC FEE. I AM SORRY IF OUR POLICY WAS NOT EXPLAINED CLEARLY.
06/2006
5.0
plumbing
+ -1 more
A 1 Plumbing is very good. I have hired them three times in the past few years. They normally responds within a couple of days and do a great job. I find them to be very professional.
Description of Work: I had a plumbing problem in the upstairs bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from A1 Brown Plumbing
THANK YOU FOR YOUR REPSONSE. WE VALUE EACH AND EVERY CUSTOMER'S OPINION AND GLADLY WELCOME ANY POSTINGS TO THIS SITE AS WELL AS PHONE CALLS OR NOTES TO THE OFFICE. THANKS AGAIN FOR CHOOSING A-1 BROWN PLUMBING FOR YOUR REPAIR NEEDS.
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Service Categories
Plumbing,
Drain Cleaning
FAQ
A1 Brown Plumbing is currently rated 3.8 overall out of 5.
Monday: 12:00 AM - 11:30 PM
A1 Brown Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A1 Brown Plumbing does not offer free project estimates.
No, A1 Brown Plumbing does not offer eco-friendly accreditations.
No, A1 Brown Plumbing does not offer a senior discount.
Yes, A1 Brown Plumbing offers emergency services.
No, A1 Brown Plumbing does not offer warranties.
A1 Brown Plumbing offers the following services: Residential & commercial plumbing repair.