Sam Jarnigan Electric Heat & Air Inc

they went out of their way just to fix and the water heater for me because it is until warranty, they don't charge me for anything just the labor and I commend them because they really care find the part and fix it for me and i really do appreciate it. I highly recommend them also.

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I have a vacation home in TN and some friends were going to use it, but when they arrived the AC was not operational. I made multiple calls to different AC companies and most were not able to come out that day. I spoke to the receptionist at Sam Jarnigan Electric and AC and asked if they could check the system out. I was told that they were coming back from Knoxville and she would see if they could get there to take a look. I requested that I be contacted prior to their making the trip out to the house. Mean while another company came out and provided an estimate that we accepted as he said he could have it completed and ready the next day. About 3 hours later I received a call back from Sam Jarnigan Electric and AC with a price to replace the unit. I told them that I had already accepted another company's offer and thanked them for their response. I then got a call from the owner asking about the other company's offer. The other company was only replacing the compressor unit where Sam Jarnigan was replacing both the compressor unit and the air handler so there was a price difference and I felt both prices were reasonable. About three days later I received an invoice from Sam Jarnigan Electric and AC for $100. I called and asked the reason and I was told that if they come out and inspected a unit (put hands on) then there was a $100 charge. I explained that I was not told about the $100 service charge and that I had specifically requested to be contacted prior to them coming out as I was contacting other companies and did not want anyone to waist a trip. I was told they would look into it and get back to me. About a month later, with not hearing back, I called to check and was told that we still owed the $100. At this time I will not use this company in the future.

Great got started a day early great job very satisfied.

The project's end product and my satisfaction was lots better than I could have ever expected.

From my phone call to a working Air Conditioner in one hour and thirty minutes, on a miserably hot Tennessee summer day. Sam and his Grandson were a pleasure to do business with.

They came when they said to provide the estimate and on time every day they worked for the week that it took. They touched every wire in the house and replaced it. It took the exact amount of time that they said it would. They cleaned up all of their equipment and supplies before leaving. Of course, the house needed a good cleaning afterward, but that was my expectation. I am very happy with the quality of the work. They gave me an estimate of $10,000 before starting and asked for nothing in advance. The total bill was several hundred dollars less, including installing a ceiling fan, some other small jobs and blowing insulation into my attic, which were not included in the quote. Also, the several men who worked during the week were strictly professional. My daughter and I were there most of the time and I never heard them say an inappropriate word. I felt comfortable leaving them in the house while we did errands. I rated them a and quot;Band quot; on price to let people know that they were not cheap. However, I would rather pay more for a job well done than pay less and be forever disappointed. I don't think the price was high, considering the quality of the work. I would gladly use this company again and highly recommend them.

I was very impressed with the unit Sam Jarnigan Electric Heat and Air installed. It is a geothermal heat pump. But, I am less than satisfied with the service I got. It was installed in August and we are still waiting on them to finish some things. They also left me for 24 hours on a 90 degree day with no air conditioning and no water. After assuring me that it would only be shut down for a couple hours while they shut down the one unit and installed the next. They started a week early too so that my husband could be there because he was on vacation that week. They dug in the wrong place when they installed the piping and they completely dug up our garden which we'd spent years on. So, our garden is ruined when it didn't have to be. They keep promising us to come back and bring us filters which we are suppose to change every 60 days. We are now running out of the original filters. We've called them several times and they say that they are in and that somebody will come by, but they never do. They did do everything technically well as far as the installation process - besides digging in the wrong area.