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Customer 1st

Chimney Sweep, Fireplaces, Chimney Repair,

About us

Customer 1st strives to maintain the highest quality service and personnel by using the latest equipment and training procedures. We are Licensed, Insured and Bonded. We are certified by The Chimney Sweep Institute of America (CSIA). We clean Airducts according to NADCA standards. We are members in good standing with the BBB.

Business highlights

33 years of trusted experience

Services we offer

Air Duct Cleaning, Chimney Sweeping & Repair, Dryer Vent Cleaning & Repair


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.910 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
10%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-10 of 10 reviews

Sonya M.
12/2014
5.0
chimney sweep
  + -1 more
punctual, very pleasant, went right to work, didn't hurry but didn't dilly-dally either; answered questions politely and completely. .Somehow they kept the room clean from debris and didn't leave any mess from this messy job!
Description of Work: Cleaned inside of Chimney of two story farm house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Raymond M.
12/2014
5.0
chimney sweep, chimney repair, fireplaces
  + 1 more
They responded to a quick need. Came the next day. Called ahead of scheduled appointment time to see if ok to come early. Were friendly, courteous (took off their shoes before coming into the house), and even went a little beyond requirements. Left a good report of fireplace condition with some suggested follow-up maintenance needed in the next few years.
Description of Work: Chimney Inspection

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Bruce W.
10/2014
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Nancy L.
09/2013
5.0
chimney sweep
  + -1 more
They found some damage on the chimney and let me know what repairs needed to be done. I believed what they were telling me. I saw the repairs that needed to be done. I was happy with the service and they were very nice and courteous.
Description of Work: They cleaned out my chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

MARK K.
11/2011
5.0
chimney repair
  + -1 more
ot
Description of Work: When Nashville had our version of the great flood the first weekend of May, 2010, the rain was so hard and heavy that my attic started leaking and leaked ever since. About mid- summer I had the money to fix it and was recommend to this company by another roofing company I found in Angie's, under roofers. So I called them, they came out an looked at it and about a week later came by an resealed the flashing and cracks in the chimney itself. All seemed good until last summer when I noticed it leaking again in the same spot. They came back out, did some more sealing, etc., and I have not had a problem since. And on the second trip, no charge! Overall a good experience.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

EMILEE H.
08/2011
5.0
chimney sweep
  + -1 more
The technicians were right on time. They were very clean and did a great job. They noticed some problems with my chimney and gave me a price to repair it. I will use them again.
Description of Work: They cleaned my chimney and dryer vent. Inspected my chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$258

Richard A.
06/2011
5.0
chimney sweep
  + -1 more
I've used them before and as far as their pricing, they were lower than a lot of them I looked at. They were very thorough and very clean.
Description of Work: Customer 1st cleaned the chimney and the fireplace insert. They did the whole job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Brian C.
10/2010
4.0
chimney sweep, fireplaces
  + 0 more
The service men arrived on time and performed the inspection and cleaning as requested. They came with two technicians. While one inspected and cleaned from the inside of the house, the other technician got on the roof and inspected the cap. They were very mindful to not make a mess in the house and are very professional.
Description of Work: Safety inspection and chimney sweep.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

SALLY K.
12/2009
5.0
fireplaces
  + -1 more
I first called to see if they would inspect existing gas logs that would not work--thought there was something wrong with the gas line. They agreed, but encouraged me first to try a few preliminary steps to get them working. I did so. Finally decided that I really wanted a new set of logs. Purchased them. Called them and they were able to come out the same week. The installer arrived a little early and went to work...adjusting the process to fit problems they encountered. They finished, taught me how to use the remote control. My fire alarms went off. They stayed until that problem was fixed!! They were professional, conscientious, and quick!!
Description of Work: Installed new gas (propane) logs in fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

SANDRA O.
06/2007
5.0
chimney sweep, chimney caps, fireplaces
  + 1 more
The job that was done came out very well. Everything was clean when they were done and they were extremely professional. I like how they explained everything to me and were willing to answer all the questions I had for them.
Description of Work: I had them put crown molding around the fireplace area in my 2000 square foot home. They also put a cap around the chimney area with a damper as well as completing the cleaning of the chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$526

    Contact information

    12574 N Milton Rd, Milton, TN 37118

    http://www.customer1stnashville.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Chimney Sweep,
    Fireplaces,
    Chimney Repair,
    Chimney Caps,
    Air Duct Cleaning

    FAQ

    Customer 1st is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Customer 1st accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Customer 1st does not offer free project estimates.
    No, Customer 1st does not offer eco-friendly accreditations.
    No, Customer 1st does not offer a senior discount.
    No, Customer 1st does not offer emergency services.
    No, Customer 1st does not offer warranties.
    Customer 1st offers the following services: Air Duct Cleaning, Chimney Sweeping & Repair, Dryer Vent Cleaning & Repair

    Contact information

    12574 N Milton Rd, Milton, TN 37118

    http://www.customer1stnashville.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed