Called this company for an estimate given for resurfacing concrete slab and creating a wood grain texture concrete floor after major plumbing work in kitchen and dining room area. Agreed on price, start date and all. The finished floor was nothing like we asked if he could do, plus the work was sloppy and it was obvious a large amount of dark stain was spilled in the center of the floor, and then sort of smeared around then sealed over. The colors were bizarre and the work was inferior. After we rejected this, he came back and had to start over again.Finally after the finished floor was more acceptable but it still not was what I had expected but at this point I was ready to be finished. (We had been in upheaval for over 6 weeks including the plumbing work.) Also, he would not replace the quarteround wood around the walls for a finished look, and he slopped red stain on my cabinets and made no effort to clean it off, and when asked about coming out to replace quarter round, he told me it wasn't in agreement and he was going to do it as a favor for me, which he never did. They removed the wood so it stands to reason he would replace it. Multiple attempts made to make appointment to start on last phase of project he agreed to do but he never shows up or attempts to communicate. All efforts to communicate and set appointments were initiated by me and he never followed through. He would text "we will be there in the morning between 9-11 but never arrive. I felt like I was being punished for not liking his first attempt. I would never use him for anything ever again or recommend him.
Description of Work: Estimate requested to resurface concrete slab and stain to look like wood grain. He came out with photo album of finished floors and samples of concrete stains. We showed him photo of how we would like it to look and asked if he thought he could do that. He said yes, and appointment was made to start. Started as agreed but the end project was far from satisfactory.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
Response from Concrete Surfaces
I remember this customer well. We had problems from the start. He was to remove all appliances and furniture for us. When we arrived we had to work half a day removing furniture and appliances at our cost. The customer showed me a photo he wanted me to match. I told him I would try but it was not one of mine so i couldn't guarantee it. When we finished the customer complained. We redid the design. While in the project ocess the customer changed their mind on design and color and we did what they asked. The customer asked us to replace the quarter round and we stated it was not what we do as we told him before signing the contract. The customer was very pleased and wanted us to return immediately and do an additional room.We explained we would have to reschedule it because we had other projects already lined up. The customer became upset because we would not come out immediately and do the additional room. So they gave us a bad review.. they have lied in their review. I had to clean up dog mess daily. They actually lived in their bedroom. Very unhealthy living conditions. Just to restate the facts. They were very pleased and wanted in to return and do another room. We had other jobs scheduled and couldn't return immediately. They got mad Angie's list is not fair. And doesn't have any facts. Do they have pictures. Nope.
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Service Categories
Countertops and Backsplashes
FAQ
Concrete Surfaces is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 AM
Tuesday: 7:00 AM - 5:00 AM
Wednesday: 7:00 AM - 5:00 AM
Thursday: 7:00 AM - 5:00 AM
Friday: 7:00 AM - 5:00 AM
Saturday: Closed
Concrete Surfaces accepts the following forms of payment: Check,PayPal