Terminix - Memphis -Termite & Pest Control

I have an annual contract for service. They explained the chemicals used and services provided.

I'm on an annual contract with them.

They were good. If I didn't like them, we would not be using them. They are good about letting me know when they are coming and when they will be here.

The price seems a little high. We are still using them.

They had to come back out. It is a quarterly thing. They come out about every 3 months. Their termite is okay, but they need to step up their pest control. They are not good about coming back unless you call. I pay for a year. I think they are overpriced for the work that they do. If someone asked me about using Terminix I would tell them to look around. In the future I will use them for termite service, but I don't think I will use them for pest control.

I have been Terminx for about six years. I know the guy that comes. They are always on time and always call ahead of time. They are in and out.

Tripp showed up right on time at 9 AM on a Saturday morning and explained what he planned to do first which was inspect for termite activty. We had not seen anything but part of the annual contract stipulates that there can't be any pre-existing termite activity. This was completed quickly and then he started applying a completely odorless pesticide in spot areas on the house interior. He then used a different product on the exterior....in the rain while it was almost 90 degress outside. He also used the product in the storage area off the carport and in the back yard where there is a tool shed. He explained everything he'd done when he was finished, after spending almost two hours at our home, and, to allow a week before calling in the event of any new insect activty to allow the products to work. We couldn't be happier and Tripp couldn't have been nicer, or more professional.

They come when they said they were coming. They gave you a phone call to tell you that they are coming and set up an appointment. They follow through on the appointed time.

Recently bought a house which passed termite inspection on purchase without a problem. When I called Terminix upon having ownership of the house, they took my name, address, phone, and stated the termite annual contract was good for another 8 months, they will sent me renewal notice when the time comes. I was pleased with that. When we called Terminix to come inspect the house about 6 months after taking ownership of the house, the inspector showed up, surveyed that there is no obvious damage, but termites are in the area. When I inquired about treatment, he stated that they would be happy to do it, but the contract expired. They could not trace my phone calls and Terminix inspector could not verify any of this - even when I had paperwork of previous contract. My conclusion was that Terminix is scamming new homeowners with this approach. By simply allowing previous owners policy to expire and having us take a new contract, they are getting rid of their own liability for previous contract. This is dishonest and unethical. DO NOT USE SUPPORT SUCH SCANDALOUS BEHAVIOR.

Very satisfied with service and payment options.

Had numerous problems over the years with rats in the attic. Finally, last fall our excellent new technician said that we had a major problem and that he wanted a supervisor to check things out. This individual recommended that we add the company's new type of insulation in the attic for $1,200.00 AND add some kind of flashing under the gutters for $3,000.00. We decided to start with the insulation, and discussed with the individual just what would take place. He promised the following: to clean the attic of all previous pest droppings, to keep the pot lights open from the insulation, to repair the vertical insulation that had fallen down on the vaulted den ceiling area, and to move items that were in the way...spray the open boards area...and replace those items. Much of what was promised was NOT done, and our subsequent complaints were apparently of little concern to those with whom we spoke. No apologies were ever offered, no discount given for the hassle. The young men who did the work were very nice, but had apparently been given no instructions from the fellow who made all the promises. After the work was completed, the installers left no bill. About 4-5 days later we received an "urgent" call from the supervisor demanding a bill payment. Replied that we had not received the bill, and paid it the next day.( The following day a bill arrived from Terminex headquarters)

They always do a good job and have been servicing the house for years now. I would recommend them.

They are great and I would give them high marks. They are available whenever we need them.

We have a pest control service contract and can call anytime we have a problems. The service technician showed up the very next day. They always resolve the problem immediately to our complete satisfaction. I highly recommend.

As always, very professional and courteous. On time, check with us to make sure everything is ok and to see if we have any special requests. Always make sure we know to call for a no-cost re-treatment if necessary (we have never needed).

My experience was pretty much aligned with what is on the site. They had a very good response time. There was a high level of satisfaction.

Signed up to get pest control service in May 2013 and after three reschedules, I decided to cancel and go with a different provider. Price seemed fair and they are quick to take your booking/payment information over the phone. After that, though, you are kind of in the dark. I never received a phone call from the local office saying they would be late or even miss the appointment. I had to call every time the following day to get a reschedule. On the third try for the initial appointment, I called the morning of only to be told they had to reschedule for five days later. Finally just gave up and got no hassle from the customer service agent I cancelled my account with. They actually seemed kind of nonchalant about my business from the start, so it was no surprise.

I am not sure with Terminix Collierville yet because I’m just starting to use them. They do a great job.

They have been very good for the year we have been using them. It's expected to see some roaches once in awhile in the south, but Terminix responds to our calls very quickly to handle the problem.

I don't have any termites so I guess that's good. Their staff was good.

Overall, it was great! They took care of the problem right away. They were very efficient and professional throughout the service.

I was very happy with Terminx for helping me get rid of all of my bugs(includinh the cockroaches) I hope to be able to hire them again in the future.

I used them for a while. I discontinued the service because I did not need them anymore. However, they were always very timely, sometimes early, and polite. They went beyond their call of duty.

They arrived on time and treated the outside of the house for bugs. Very professional and described the process they were doing.

We prefer not to disclose the amount that we spent on their services. They’re fine and we would recommend them.