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Terhune Glenn Plumbing Inc

Plumbing, Drain Cleaning, Water Heaters,

About us

A Trusted Name in Memphis For Over 50 Years!

Business highlights

46 years of trusted experience

Services we offer

Commercial & Residential, Repair, New Construction, Remodeling, Licensed Insured & Bonded

Reviews

4.864 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
8%
3
2%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 64 reviews

Thomas L.
01/2017
5.0
plumbing
  + -1 more
They were on time, and replaced the disposal. They were very professional and did the work well.
Description of Work: Our disposal went out and Glenn Terhune came out to fix it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen D.
02/2016
5.0
plumbing
  + -1 more
I used Glenn Terhune Plumbing Inc. He was here December 21st of 2015. It was under $200, it was probably $170. I asked them if they could put new PVC piping in it and they said no. The way they put it in you can only put in replacement pipes. I have used their services more than once.
Description of Work: They did plumbing service. They did a room on the exterior of my house that holds my hot water heater. They had to replace some copper piping that was leaking.
Rating CategoryRating out of 5
Yes, I recommend this pro
$170

Sarah S.
06/2015
5.0
drain cleaning
  + -1 more
I would recommend them. They came when they said they would, I feel like they were honest and they did the job correctly the first time.
Description of Work: I used Terhune Plumbing to fix a leak under the sink.
Rating CategoryRating out of 5
Yes, I recommend this pro

Andrew R.
10/2014
5.0
plumbing
  + -1 more
Terhune Glenn Plumbing is exceptional, they are knowledgeable and honest
Description of Work: plumbing services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jude K.
06/2014
5.0
plumbing, water heater repair
  + 0 more
Terhune Plumbing (Eddie) did a great job of repairing the copper pipes in the hot water heater. If fact, he made them even better by installing better cutoff valves, and also by simplifying the configuration of the pipes. Excellent job!
Description of Work: Terhune replaced burst hot water heater copper pipes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Douglas R.
06/2014
5.0
plumbing
  + -1 more
Called them Monday AM, they arrived at the house on time on the same day and they completed service as planned. Both the service tech and customer service rep were consumate professionals.
Description of Work: I had 2 commodes that needed the stopper and chain replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from Terhune Glenn Plumbing Inc
Thank you so much for taking the time to give us this feedback. I'm happy that we were able to provide you excellent service!

Kathleen D.
05/2014
4.0
plumbing
  + -1 more
They came and found out there was no leak in the pipe. They didn't have to replace any piping, they replaced a stop valve. They were for an hour and a half. They also were able to help me out with a recommendation as to who could come and fix the cabinet.
Description of Work: I used Glenn Terhune Plumbing to replace a stop valve.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Response from Terhune Glenn Plumbing Inc
Thank you for your feedback and for the work. I hope we can turn that B into an A next time!

David W.
08/2013
2.0
plumbing
  + -1 more
I called for an estimate to run a water line for a fridge. The lady who answered the phone seemed nice. She said I would receive a call back regarding the estimate - I never did.
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0

$0.01

Response from Terhune Glenn Plumbing Inc
I'm sorry that we didn't follow up. There was some miscommunication in my office and I did not receive your message.

Karen S.
08/2013
5.0
plumbing
  + -1 more
Jay was on time, professional, worked efficiently, cleaned up, job well done!! Will call again if needed.
Description of Work: Installed two toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Terhune Glenn Plumbing Inc
Thank you for taking the time to leave feedback. I'm glad that you were happy with our work. We appreciate your business!

Erskine C.
08/2013
1.0
plumbing
  + -1 more
Charged $225.00 to install 1/2 horsepower Badger Garbage Disposer. I got a handy man service quote of $100.00.
Description of Work: Price

Rating CategoryRating out of 5
value
1.0


Response from Terhune Glenn Plumbing Inc
This is not anyone we have worked for before. When we quote $225, it includes the disposal, which costs us $75-100 (check Home Depot's website) depending on where you purchase it. Our labor rate is $90/hour. So $225 covers the cost of the disposal, any other materials needed and a service call. I doubt your handyman was including it in his price, unless he is not charging you for his labor. If you call companies like Conway or some of the other big advertisers you will find that $225 is very reasonable for this work. I don't mind a bad rating when we provide bad service, it happens. I don't appreciate being given a negative review when we quoted you a fair price and were not chosen to do the work.

Holly A.
07/2013
5.0
plumbing, drain cleaning
  + 0 more
.Excellent service. The men who came to the house were very nice and professional. They were quick and the price was great. The only issue we had was that we asked for a lunch hour appointment, and they didn't get there until 2. The receptionist at the company called to apologize for the delay. Overall a great experience.
Description of Work: Fixed sink drain, fixed shower diverter, fixed outside hose fauset

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$135

Response from Terhune Glenn Plumbing Inc
Thank you for your business! I'm sorry that we ran late. We appreciate your patience!

Robin P.
06/2013
5.0
plumbing
  + -1 more
Prompt service call, quick repair and very thorough.
Description of Work: Repaired toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Terhune Glenn Plumbing Inc
Thank you for your positive feedback, we appreciate your business!

Joan R.
05/2013
5.0
plumbing
  + -1 more
I give them five stars. I have no complaints at all. They were here the very day I called them as it was a situation where I couldn't wait so their promptness stuck out.
Description of Work: I used Glenn Terhune Plumbing. I had a terrible leak in the bathroom and I couldn't even tell where it was coming from. The water was all over the entire room and they came immediately that day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Terhune Glenn Plumbing Inc
I'm so glad that we could take care of this for you. Thanks for taking the time to leave feedback. We appreciate it!

Peter M.
05/2013
5.0
plumbing
  + -1 more
I called and set up a same-day appointment. They were able to arrive early and wrapped up everything (including a visit to a hardware store) in less than two hours. Very pleased.
Description of Work: I have an old home with a leaky bathtub faucet that they were able to fix quickly (worried I'd have to replace the entire hardware for an old faucet requiring a bath remodel). Also, they fixed a vanity faucet from leaking. I will definitely be using them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from Terhune Glenn Plumbing Inc
Thanks for letting us take care of this for you and for taking the time to leave feedback. We appreciate the work!

Lynn J.
04/2013
3.0
drain cleaning
  + -1 more
I felt like the price was too high for what Glenn Terhune Plumbing did. I had the same problem before and they could have fixed it the first time. They didn't show up for the first appointment so I had to call back but the second time they did come on time and the staff is okay.
Description of Work: Glenn Terhune Plumbing cleaned out a line.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$203

Response from Terhune Glenn Plumbing Inc
I'm sorry you weren't happy with our service. I can't do anything about the missed appointment now, but I'd be happy to discuss the pricing with you. If there is anything that was incorrectly billed I'd be happy to credit it back to you.

Barbara B.
04/2013
5.0
plumbing
  + -1 more
John arrived at my home about 10-15 minutes later than expected; however, it was rush hour and I know that traffic is crazy that time of the morning coming to midtown from Whitten Road. This was not a problem for me at all. John introduced himself and I told him my shower faucets would not stop leaking. He immediately got to work. He removed the leaking faucets in my shower, found the problem with each one (lucky for me they were minor) and replaced what needed replacing. John was very professional and friendly and didn't mind my and quot;hoveringand quot; and asking him questions while he was working. John was finished working within the hour. I asked him how much my bill was and he said they would send me an invoice. I was so pleased with the service I forgot to ask him how much my bill was. I called the office and a very nice lady answered. I told her I asked John how much my bill was but he told me they would send me an invoice but I forgot to ask what that would be. She contacted John and came back on the phone and told me that they had a few other customers on my street that were regulars with their company and they just always sent them an invoice after performing work for them. John just thought I was one of their regular customers. I told her this was the first time I used their company but it definitely would not be my last. I told her I was very pleased with my experience with Glenn Terhune Plumbing and that I was an Angie's List member and that was where I got their name from and she gave me a 10% discount to my bill. I think Glenn Terhune Plumbing is a very reputable company and I will definitely use them again and refer friends to them! Thank all of you at Glenn Terhune Plumbing for a very good experience. Honest people making an honest living. That's what it's all about.
Description of Work: I called Glenn Terhune Plumbing last week and made an appointment for someone to come to my home and repair leaking faucets in my shower. "John" removed the leaking faucets in my shower and replaced the washers and a brass seat that was worn out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

William W.
04/2013
5.0
plumbing
  + -1 more
The job was quick - under 2 hours - and the price was about what I expected, with no surprises. My only complaint about them is that I had to call and prompt them along the way - nobody ever initiated the call to me. Once I got them to commit to coming, the job was done quickly and efficiently. Their work is outstanding, but they need to get on top of their scheduling and communication a little better.
Description of Work: I had an upstairs bathroom that was bath-only and needed a shower installed. Previously I had removed the wall and exposed the plumbing, and Glenn Terhune Plumbing removed the old valves and replaced them with one I'd purchased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$300

David J.
04/2013
4.0
plumbing
  + -1 more
Crew arrived on time and got to work right away. They were unable to unscrew the existing hot and cold lines to the existing faucet, and, knowing I'd purchased another new replacement faucet, simply cut the lines and removed the old faucet. New faucet install was no problem. The crew removed old water valves and replaced with new ones. Only issue I have is their lack of attention to detail while replacing the water valves. The chrome escutcheon ring at the base of the cold water pipe was badly rusted. It would have been a no-brainer to replace that cheap circular ring, but once the job was finished and the crew was gone, I noticed the old rusty ring hadn't been touched. That crew needs a refresher in and quot;attention to detail!and quot;
Description of Work: Had leaky kitchen faucet replaced and also replaced hot and cold under-sink water shut-off valves.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$154

Response from Terhune Glenn Plumbing Inc
I'd be glad to have them come back and replace the rusty trim piece at no additional charge. I'm sorry we didn't catch it on the first trip.

Michael B.
03/2013
1.0
plumbing
  + -1 more
I called the company based on the fact that the service area lists DeSoto county. When I spoke with someone by phone, I was told that we and quot;rarelyand quot; do service in that area. The person who answered the phone was brusque and unhelpful. If you do not serve DeSoto County, then you should remove it from your posted service area. I was very disappointed, because the company has a great reputation.
Description of Work: None. I was told that they don't service Southaven, MS.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from Terhune Glenn Plumbing Inc
I apologize if my receptionist was not polite and helpful. Southaven is not where most of our service work is done, but we do work there. I'm guessing you have taken care of your plumbing problem by now, but I'd be happy to discuss any work you might need. If you are interested, please call 901-767-7501 and ask for Matt Terhune. Thank you for callind us and I hope you'll accept my apology for how your phone call was handled.

Meryl F.
03/2013
5.0
plumbing
  + -1 more
It was professionally and efficiently doneand gt;
Description of Work: Replaced wax ring on toilet and adjusted flush.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from Terhune Glenn Plumbing Inc
Thank you for letting us take care of this for you, we appreciate the opportunity.

Kellye S.
03/2013
5.0
plumbing
  + -1 more
I called in advance for an estimate of time it would take. The plumber was able to install the dishwasher and check on our ice maker line in the time estimated. I was very pleased. The dishwasher has now been installed a couple weeks with no problems at all!
Description of Work: Removed old and installed new under the counter dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Terhune Glenn Plumbing Inc
We appreciate the work and you taking the time to give us the feedback, thanks!

Susan M.
02/2013
5.0
plumbing
  + -1 more
The overall experience was excellent.
Description of Work: Our toilet was running constantly so I called and was amazed to find they were able to come that same day ... especially since I called at about 1:30 PM! They called before arrival to confirm availability and were professional and courteous. Two parts were replaced in the toilet and it now works perfectly. I will definitely use them again!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Terhune Glenn Plumbing Inc
I'm glad we could take care of the problem the same day. We can usually provide same day service for routine repairs. Thanks for the positive feedback!

Whitney M.
01/2013
5.0
plumbing
  + -1 more
I contacted the company and explained the problem I was having with a leaky 2nd floor shower. I was told the plumber would show up on Monday the 7th of January. He showed up on time and took a look at the problem. Due to the location of the leak and having to cut open the ceiling he said they would have to come back the following morning. The plumbers showed up on time and got right to work they were great and even took a look at a loose toilet and fixed the issue with that as well. The only complaint I had is they charged me for labor during the time they had to leave to find a tool they didn't have. I also dont think they gave me my 10% discount for Angies List first time user. However the guys were awesome and did a great job. I would definitly use them again should the need arise.
Description of Work: They fixed a leak I was having with an upstairs shower that had caused damage to the ceiling on the bottom floor. They also took a look at a toilet that was loose.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$292.5

Response from Terhune Glenn Plumbing Inc
If you did not receive your discount I will contact you tomorrow to make sure your receive it. I will also check the time records about the time spent getting a tool and review it with you. Thank you for the business!

Maria M.
12/2012
5.0
plumbing
  + -1 more
Couldn't ask for nicer folks. Called before they came, let me know what was involved. Got the job done! Will use them again when the need arises!
Description of Work: Outside faucet wouldn't shut off and leaking. Had it replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$166

Response from Terhune Glenn Plumbing Inc
Thanks for the kind words. We appreciate your business!

Erin D.
12/2012
4.0
plumbing
  + -1 more
We had a leaky faucet outside that we needed fixed. We did not get an estimate and chose this company based on Angie List reviews. Overall the experience was fair. The price is comparable to other plumbers no better or worse. The problem was fixed however the faucet area does not look the best. It previously had cement around the faucet (which we removed prior to the plumber coming). After the problem was fixed a foam was used to fill in instead.
Description of Work: Had a hose bib replaced on outside faucet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$150

Response from Terhune Glenn Plumbing Inc
I wasn't aware there was an issue with the final appearance. We would be glad to come back and correct it at no additional charge. I will contact you after Christmas to arrange a time.
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Contact information

2820 Whitten Rd, Memphis, TN 38133


Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Natural Gas Lines

FAQ

Terhune Glenn Plumbing Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

No, Terhune Glenn Plumbing Inc does not offer free project estimates.
No, Terhune Glenn Plumbing Inc does not offer eco-friendly accreditations.
No, Terhune Glenn Plumbing Inc does not offer a senior discount.
No, Terhune Glenn Plumbing Inc does not offer emergency services.
No, Terhune Glenn Plumbing Inc does not offer warranties.
Terhune Glenn Plumbing Inc offers the following services: Commercial & Residential, Repair, New Construction, Remodeling, Licensed Insured & Bonded

Contact information

2820 Whitten Rd, Memphis, TN 38133


Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed