SEARS HOME IMPROVEMENT PRODUCTS

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Other windows companies told us our windows had to be removed from the inside, which meant we had to remove all the blinds and windows. Even though Sears was $2,000 more we went with sears because the Foreman came out and inspected the windows and assured us that they would only need to come in the house when the work was complete to caulk the windows. Since the installation was in December, we were assured the windows would be replaced one at a time After the first window, it was readily apparent that there was no way to remove the windows from the outside, so I let them remove them from the inside because I had no choice. After 5 windows were removed with no new windows being installed in their place, I asked, shouldn't we go ahead and start putting in the windows and was told rather gruffly, "It on take 5 minutes to install a window" When 7 windows were out without any being replaced. I made it clear that I was concerned because I was promised the the windows would be replaced one at a time and was told, "I have been doing this for 22 years and you do not need to tell me how to do my job. This is the way I always do it". At the removal of the 8th window. I stopped the work and called sears who transferred me to the project manager. The project manager called the foreman and made him finally start installing windows At that point, I let them start removing windows again and they replaced one at a time, until I left to get dinner to come back and find the rest of the windows removed When they finished, they left glass and trash in my yard. when I asked about the nicks in my paint, drywall and molding from the window removal. I was told that the old windows were really hard to get out and that that was common. I was told that that was considered touch-up work and that touch-up work was my responsibility It has been two weeks since the install and I continue to call and email sears to complain. Each time they refer me to the project manager, who will not return my phone calls

I made the appointment with Sears Home Improvement Products online. They were real quick and fast about getting out and doing the work. The repairman suggested the something extra which helped out with us a lot. Their price, quality, and professionalism were excellent.

Lousy service, rude reps.

man came by to give estimate. We spent 7 hrs with him at our house! Although he was nice; it was waaaayy too long to show us the computer related sales pitch, show us the colors and materials, discuss what could or couldn't be done with siding.......wasn't too knoweable about certain areas of a porch and how that would be done. Then, at the end, they tell you the offer is only good for that day and you have to decide. When I called the next day to cancel what we had signed; the company who would have installed the siding was very rude to my husband when he said he wasn't going to have the installation done. I decided to call and chat with them after his encounter and I had the same thing happen to me but I held my ground against the owner of the siding company when he was pressuring me about giving him a reason we weren't interested after having Sears come out to the house to give us an estimate. What ever happened to having respect for a possible customer at a later date. Won't happen now.

My worst experience with a contractor! Sears was quick to promise me anything I wanted to make that sale but I had to follow the installer around just to make sure things were done somewhat neatly. Let's face it siding is for LOOKS. So it should look neat and clean when the job is finished. IT DID NOT! They put caulk on anything that wasn't cut correctly (and caulk on a roof is UGLY) and the installer bent my new gutters placing a ladder against them. I'm still waiting for Sears to repair what was not done right and I'm getting the run around. BUYER BEWARE! They take your money but the service is really sub par. I thought I could believe in Sears.

This job went rather well. I have always had pretty good experiences when it comes to work around here. Sears is a well known professional company and they always do good work. I am very happy with the siding and the way it looks. It looks great. They did clean up all of their mess in the process. The men were very nice and respectful. They showed up on time and they did exactly what was needed of them.

They did an awesome job on our siding, and they were very respectful. Their customer service was great, and they helped us out a lot. My house looked great when they were done with it. I was happy with them, but I felt the price was a little high.

We looked around quite a bit before deciding on Sears. The main reason we chose them was price but they also gave one of the better warranties. The crew was well behaved and did a good job at maintaining a clean work site until the work was done. It took two days and the siding looks great on our house. We made a good decision hiring Sears.

I replaced my bed room windows as they had begun to rot. The handymen are professional in their work. They did a quality job. The price is per window and I had 2 windows replaced.

They replaced my sagging bedroom door. They very carefully ,took the old door off the hinges, changed the hinges as well, and fitted the new door. They've done a good job.

When I called Sears, they called me back immediately. When the workers came out they called to let me know they were on their way. They were very professional and courteous. They did leave me some cleanup when they were finished. My garage door worked perfectly and I was very happy with the price they quoted me on it. The price was a little higher, but I wanted the warranty they offered with the work.

I wasn't very pleased with Sears Home Improvements service at all. I expected more out of them. The service tech was not thorough enough to find the actual problem. He ended up replacing the heating coil twice, yet that was obviously not the problem. I had to hire another company to get it right.

The guys that came to replace all of the windows did a great job. I haven't had any problems with any of the windows that they installed. It took them a couple of days to finish the work. I can t remember how much the windows cost.