Redeemers Group

4.6(
96
)

Foundation Repair, Basement Waterproofing, Concrete Leveling,

... +2 more

About us

Our specialists will evaluate your homes problem and propose a solution at no cost to you. We accept various forms of payment including financing. Find us on Facebookfor a coupon for your project. We invite you to visit our website www.redeemersgroup.com to see case studies of projects like yours, and to view additional independent reviews from our clients. We offer a transferable warranty, which means if you sell your home, the warranty transfers to the new owner. Additionally, we are part of the Basement Systems and Supportworks national dealer networks.

Business highlights

17 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated
Emergency Services Offered

Services we offer

Crawl Space Repair & Encapsulation, Foundation Repair, Basement Waterproofing, Mold Remediation, Exterior Drainage Solutions, Concrete Leveling

Services we don't offer

Roofing, Pressure Washing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.696 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
4%
3
1%
2
2%
1
7%
Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Write a review

Filter reviews by category

Showing 51-96 of 96 reviews
Jennie N.
03/2023
5.0
foundation repair
  + -1 more
Did a great job
Description of Work: Raised and leveled the house
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Response from Redeemers Group
Thank you so much! We appreciate you!
Glenn K.
08/2016
5.0
foundation repair
  + -1 more
Did job was done professionally on time all mess was cleaned up in a professional manner
Description of Work: installed foundation piers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Redeemers Group
Thank you very much! That is what we hope to hear from everyone!
Virginia S.
07/2016
1.0
foundation repair
  + -1 more
Not long after the work was done, an area adjacent to the area where the supposed repairs were made started to cave in. The contractor told me he was going to "replace" 9 joists and 2 facia boards and 10 cross members. The contract is misleading because it does not say joist "replacement", it states joint "reinforcement". We tore up the floor in the area that is caving in and discovered that they did not replace the joists or cross members at all, they merely put two 2x8x8 boards and a two 4x8x8 boards underneath the existing floor joists that were rotten and a couple of smart jacks under the boards to hold the joists up. In another area they just put a small board underneath a floor jack that is sitting on the dirt to lift a single joist up. We discovered a huge hole where the water is still coming under the house. I also asked for a quote to build an awning over my front door which I never received. The contractor said he would also fix an un-level spot in our dining room even though he did not document that work on the contract, but he did not fix it. Now we have about 40 joists that need replacing and a mold problem that will require remediation. So, essentially we paid over $4900 dollars for three jacks and four boards putting the labor required at $857 dollars an hour. We are not happy campers.
Description of Work: The contract provided by the Redeemers group contractor in January of 2015 stated that they would perform 9 joist reinforcements, 10 crossbeam supports, 3 smart jacks, 2 facial boards and a mold fogging.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0
$4,935
Response from Redeemers Group
Unfortunately, this is a long response, but necessary as we want to address every piece of what has been said: We work VERY VERY hard to leave every customer happy with the results of what they have contracted us to do. Do we always do that perfectly? Absolutely not. We can always do better. It is one reason why we ask for feedback over and over throughout our process. We work hard to communicate expectations and have very clear contract language. We make it easy for anyone that is concerned to access a member of our management team to find resolution for whatever is going on. We work with customers until we see it through, even if that means doing things are are far above and beyond what a customer has contracted us to do. We were prepared to do that very thing for this customer, and she was not interested in even talking about what that offer was. Upon the July posting of this review, we tried several times by phone to reach this customer to discuss her project. Our biggest concern beyond a customer not being satisfied, was that the comments are a complete disconnect from what type of work we did at the property. This was also the very 1st notification that she was unsatisfied. (We will address in depth below how many opportunities we give for customers to voice any possible concerns). Those calls were not returned. An email was sent to her as a follow-up, specifically asking her to call so that we can understand what she was upset about, to which she responded by email threatening to call an attorney. After another email back asking her to call, she did, and when attempting to walk through why she was upset compared to the work we were actually contracted to do, she stated "I don't want to talk about this" and hung up. It was clear from comments made that the only resolution being sought was an opportunity to try and hurt the company publicly. Instead of trying to find resolution she would feel good about, her goal was, quote, "writing a worse review so everyone would know what kind of work we do" before hanging up on the conversation. Our calls at the office are recorded. As promised, the review was then revised on 10/4 following the cut-short conversation with us. We will happily address what kind of work we do, as well as, work we do not do: The customer contracted us in January 2015 (not 2014 as the original review stated). The contract is very straightforward and includes pictures and diagrams about what would be done: 3 smartjacks accounting for half of her project total, Mold Fogging, 9 floor joists to be sistered, 10 cross beam supports, and 2 fascia boards being replaced. The above list is inconsistent with version 1 of this review in which it was stated that we replaced 3-4 floor joists and charged her $5000 for that. The list of items we were contracted to do for this customer were to address current joist issues, and prevent any further settlement in the 3 areas that SmartJacks were used. This is a structural repair, and a structural repair only. While we are a company that does waterproofing as well, this customer did not contract us to remedy the CAUSE of her floor joists rotting and foundation settling, which is water incursion. She contracted us to repair what, at that time, the effects of the water were. There is a very big distinction here. Even the original phone call to our office on 1/5/15 clearly talks about wanting to address rotten floor joists, not waterproofing her home against further water incursion. Version 2 of the complaint talks about how 30-40 floor joists are now rotted and mold has returned. By phone, the customer contended that a piece of fascia board wasn't replaced, and that the piece of fascia board would have waterproofed her home, thereby not allowing additional joists to rot. As stated earlier, waterproofing the property was never discussed, and replacing a sheet of fascia board would never have the result of waterproofing a home, nor was it communicated that it would. This is an incorrect assumption the customer is making that that piece of board would waterproof her home. One can reference the waterproofing section of our website to lean about the waterproofing process. Our process during any project we do: When an inspector comes to look at a problem, the concerns are discussed at length about what a customer does and does not want to address. We cannot push a waterproofing system on a customer if that customer does not want to address the cause of the water issue. When a contract is drawn up during that inspection, it details exactly what will occur. It includes pictures of what we will do (in this case shows joist sistering and not replacement along with the other items that were included). After the inspector leaves, we immediately ask the customer for their feedback by email on the inspection to make sure their concerns were heard and addressed. When the project begins, the crew leader goes back through the contract with the customer to make sure everyone is on the same page. Before leaving, the crew leader again walks through what was done with the customer. As soon as the project is over, the customer gets and email asking for feedback. They also get a postcard in the mail asking for feedback. Feedback on how the steps of our process is going is incredibly important to our company. Additionally, we recommend annual service appointments to make sure a home retains what was restored. We come out to a property to assess the work we have done, and in the case of SmartJacks, would have assessed whether they needed to be adjusted to prevent further settlement in those specific areas only. These service calls would have also served as a great opportunity to discuss ongoing water incursion problems. In all of the steps outlined above, no feedback was given to us, written or verbal, indicating there was any doubt in the customer's mind as to what work was done. No survey responses, no emails, no calls. Additionally, all service appointments, which we recommended in August 2015 and again in August 2016 were declined. Instead, more than a year and a half after work was completed, a review appears here that indicates we didn't do what we were contracted to do. It is important to address 2 additional things in this complaint: -building an overhang. This customer did not get a quote for building an overhang for a simple reason. We don't do this work. We do not represent that we can, and we will never tell a customer we will do something outside our scope of expertise. This was addressed in the original phone call to the company while setting an original inspection appointment on 1/5/15. - "Not long after the work was done, and adjacent area of the home began to settle" as written in version 2 of this complaint. This customer contracted us to address only a portion of the settlement of her home. Addressing the left side of a home, as an example, in no way prevents the right side, front side, or back side of the home from experiencing settlement issues. When talking with customers during an initial settlement inspection, we ask them to define if they want us to fix what is currently settling, or both fix and protect the entire home from future settlement from occurring. The customer had us fix the one area of concern, which is her right to do so. In no way does that mean that we did not do the work we were contracted to do, or that fixing one area would somehow prevent settlement in another area. In the attempts to reach out to this customer we wanted to: - understand why both versions of the complaint include us not giving a quote for something we absolutely do not do (building or repairing an overhang) - why the complaint (said and now revised) we replaced 3-4 joists only as the scope of work when the half the cost was for structural repairs not factored in to the calculation of what she believes she paid for materials and labor (labor is never itemized on our contract, and therefore a complete assumption on our costs of doing business on her part). -understand why version 2 of the complaint is about how we did not prevent further water from coming into the crawlspace and affecting her joists, when that is in no way what we were contracted to do. - With no contractual obligation to do so: what steps can we take at this point, coming up on 2 years after the fact, to address her concerns despite the fact we did exactly what we were contracted to do. Ultimately, the customer wasn't interested in talking this through. We stand behind the work we did, more than a year and a half ago. We stand behind the purpose of the work we did. We stand behind not representing that we will build something outside our area of expertise. We stand behind having clear contractual language. We stand behind giving customers numerous opportunities in our process. We trust, in return, that customers will come to us with any concerns so that we can make it right for them. If that had happened originally, we would have been happy to walk through the scope of work again with the customer to remind her that she contracted us for structural repairs and not waterproofing repairs. This customer is unhappy with us about work we were never contracted to do (waterproofing), and work we would never enter in to a contract for (building an overhang).
Casey P.
01/2016
5.0
foundation repair
  + -1 more
I was amazed with the outcome of our foundation repair. My floors went from having a large "ski" slope in my living/dining room to showing NO signs of any problems. The slope was so bad that our quarter round cracked and separated from the baseboards. When Redeemers lifted the house back to where it should be with the jacks all crack disappeared and the floors were level!!! They looked good as new! We can now walk through our living/dining room without fear and without a large "ski" slope. I am so impressed with their work and so happy with our decision to choose Redeemers.
Description of Work: Foundation Repair. We had 8 broken beams under our house which caused a large "ski" slope in our living/dining room. We had several other companies come out before Redeemers and we were told that we had a moisture problem not a foundation problem and we were steered in the wrong direction. We fixed the moisture problem but the "ski" slope continued to get worse. This is when we researched foundation repair and came across Redeemers Group and decided to get another opinion. Redeemers Group came out and immediately pinpointed the foundation issues and gave us a solution to our problem! When they arrived they got under our house and actually took pictures so we could visually see what he saw and better understand how they were going to fix our problem. My husband and I were so happy to finally get some answers and felt at ease with how they were going to fix our problem. Redeemers put in 12 jacks and several steel beams under our house to support our house where the beams had broken.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Patricia L H.
11/2015
1.0
foundation repair
  + -1 more
I scheduled an appointment to get my free estimate for having my foundation repaired. The sales rep came out and took a walk around my house but told me he would have to bring his boss back at a later date to crawl underneath the house. A few weeks went by and he never showed so I called him and had to leave a message. He didn't return my call until 3 MONTHS later and stated that he had been down and out with back problems but told me that he would come out and give me an estimate. To this day, I have never heard from him again.
Description of Work: Not much. Only came out to introduce himself and took a walk around my house. Told me he would come back to do estimate but he never did.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Sue E.
10/2015
1.0
foundation repair
  + -1 more
They finished the work. It wasn't completely level, but the guy explained that was the best it could be done. I was preparing the house for sale. The house inspector went under house and took pictures. They hadn't replaced the three floor joints, only one and they patched up the other two. I called the company back and they send out a guy. He didn't take any pictures, but did admit that that they only did the patches. He wanted to sell me more jacks. They offered to redo the repairs, but the guy they offered to send couldn't come in a timely mind, the house the up for sale and I had deadlines. I had to pay someone else $1700 dollars to do the repairs I am a 70 year old woman and I can't climb under the house. I thought I was dealing with someone who would stand behind their work, and I paid them more than I would have paid someone else.
Description of Work: Back in February, I paid them 1500 dollars to replace 3 floor joints to level out a floor, and replace some sub-flooring.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$1,500
Harold O.
08/2015
5.0
basement waterproofing, foundation repair
  + 0 more
They gave us a full disclosure of all options available to handle our high moisture/mold problem in crawlspace as well as total costs. Showed up as scheduled and work was done in timely manner. Employees were courteous and professional. On the initial job, a drain and dehumidifier were installed which needs yearly service. They came out one year after installation and serviced the dehumidifier as promised.
Description of Work: encapsulated crawlspace due to high moisture/mold
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Redeemers Group
A belated THANK YOU for taking the time to leave your feedback! We really appreciate it! -The Redeemers Group team
Tracye B.
03/2015
1.0
mudjacking, foundation repair
  + 0 more
I called Redeemer's Group to come to my home and give me an estimate. I decided on using their service and signed the contract that day. We set up a day and time for them to come. They did not show up. I called Redeemer's Group and they told me the machine was broken and they were sorry I was not called. We set up another day and time. Again, they did not show up. When I called, they apologized and we set up another day and time. That should have been my clue! I expected the owner of the company to call me and apologize, but to this day. I have never heard from him. The third time is charm. They showed up, but were unable to finish that day. The workers were pleasant and hard working. When I asked how long the foreman had been doing this job, he told me he was new. I was told the cracks in my driveway would not go away, but the polymer would make them level and the driveway could be resurfaced. I called the company because several cracks were still uneven and I couldn't tell any difference.Joe , the foreman, came back and fixed 1 crack. I still have several uneven places with no change. I feel as though the promise of what the company could and would do did not happen on my driveway. I filled out a survey form stating this and still no phone call from the owner of the company. I feel like this was a total waste of a lot of money. My neighbor called Redeemer's Group to give her an estimate. I asked her to have the sales person to stop by my house for a moment after their appointment. I wanted to show him the places in my driveway that needed fixing. He told my neighbor he had to go to the next appointment. He drove right past my house when he left hers. Appointments are never exact. He had no way of knowing how long he would be with my neighbor, so he had the time to stop by. I feel as though the owner is avoiding me and not at all interested in my satisfaction.
Description of Work: They placed a polymer compound under the cracks in our driveway to prevent further cracking and to level the cracks.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$5,365
Daniel D.
01/2015
2.0
foundation repair
  + -1 more
I took a vacation day on the 5th to be there to get them started. At 9:15, I had to call to check on the work crew and was told that I wasn't even on the schedule until the 19th. Another job canceled, so they made it after all. The installers spent about three hours working under the house and supposedly finished. They couldn't level out all of the front bathroom without doing another bedroom too, which wasn't in the estimate. The master bedroom was stabilized and the center of the room seemed level. After the crew left, my wife noticed that the right side of the MBR still sloped, so I checked the level and it wasn't close. I checked the master bathroom and it wasn't leveled either. I called Redeemers and scheduled for them to return on Friday 1/9. They called on Thursday and came that afternoon. The guy spent an hour under the house and found that it would take several more jacks and a lot more labor to level the bedroom, and he couldn't reach the bathroom area. He asked to come back on Friday with someone that could get to the bathroom. On Friday, they showed up when promised and after a half hour, they came out saying that there were structure issues under the bathroom that would prevent them doing anything to level it. I was really upset about paying for a lot of work that failed to accomplish what I hired to get done, so the guys put their heads together and figured out a way to get the master bathroom leveled, but they would need to send out the installation crew on Monday to do the work. On Monday 1/12, the installation crew showed up and were able to get the shower pan closer to level, but it still isn't level enough to drain completely. I needed the master bath leveled, the master bedroom stabilized and leveled, and the front bathroom leveled, and I was lead to believe that this company could accomplish it with their plan and at the estimated cost. I got a stabilized MBR, but they came up short with the rest. In response to 1/21/15 Provider Response, no one ever said anything about "water damaged floor joist" being the cause of any of the problems. It was a load bearing wall that prevented two rooms from being leveled and inadequate floor joist for the other. I believe that both of which should have been clearly visible by someone that took the time to crawl under the area. I also believe that the "professional" that provided the assessment should have recognized a load bearing wall and made his correction estimate based on it's presence. I also believe that he should have seen the inadequate 2 x 4 floor joist under the master bathroom, and recommended it's repair, before adding a beam and jacks. As it turned out, your technicians worked their butts off and could not deliver everything that your snake oil salesman promised to get the contract, and I only got a portion of what I paid to get.
Description of Work: Assessed foundation issues under two bathrooms and master bedroom and provided a plan and estimate to level and stabilize the three rooms. After crawling around the crawl space, the guy stated that it would take 8 smart jacks and three beams to get the three rooms leveled and stable. He quoted the price and after I accepted the terms, he called his office to schedule the work. We scheduled for January 5th & 6th.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$5,725
Response from Redeemers Group
We cannot express adequately how seriously we take the feedback we get. We work hard with every potential client to set the understanding that stabilization (and not lift) is the warrantied expectation of every foundation repair project. Our warranty and our communication are clear on this. Beyond stabilization, it is our goal to attempt to lift the structure back to level as much as possible. However, we cannot guarantee with absolute certainty that it is possible. It is, however, our goal to try and achieve this for our clients whenever possible, and in most cases we achieve this. Unfortunately, in this case, it wasn’t possible. When our System Design Specialist evaluated the initial problem, it unfortunately wasn’t possible to tell with the naked eye that the wood floor joists had the extent of a moisture problem that they did. Stabilization was reached in this project, however, a perfect lift back to level could not be achieved. The house could only be lifted so far before the moisture damaged floor joists began to crush. Because the damage couldn’t be seen until the lift began, it is correct that we went back to the customer and advised that the floor joists would need to be replaced in order to attempt to lift the house back to perfect level. We can completely understand the perception that the customer believes they were told something different later in the project. It is important to remember though, that lift was not a guaranteed part of the process. Again, we attempt and achieve lift on most projects. In this case, we cannot and could not do that without replacing the floor joists in the affected areas. Situations like these where a problem is hidden until work begins are not common, but we do also work hard to clearly lay out the difference between stabilizing a structure and lifting it back to being perfectly level. Again, we take all feedback that we receive to heart, and implement any changes that may need to be done to keep anything negative from happening. We are proud to have received the Super Service award in the foundation repair category, and believe we received this because we do everything we can to meet or exceed our client’s expectations. In this case, that did not happen. This is an unusual case of factors being involved that we couldn’t foresee, but we wish there was a way that we could have. We certainly don’t like any client to walk anyway feeling they didn’t get what they paid for or didn’t have their expectations met. We work hard in trying to make sure that does not happen.
Billy B.
06/2014
5.0
basement waterproofing
  + -1 more
They just gave me a verbal price. I wasn't interested in that type of investment. It was somewhere in the neighborhood of $10000 to $20000, might be closer to $20000. They were really good. There wasn't a problem with that at all.
Description of Work: They came out and gave me an estimate of what it would cost to do the job underneath my crawl space. It was too expensive. They were just more than I had anticipated. My house is basically built on a slope that goes down into a lake. I have a large crawl space. What they do is they come out and put a layer of something down to keep the moisture from coming up to the joints and other parts of your house. It also water proofs water from creeping in to your crawl space. Basically, a lot of it is to prevent water from coming in crawl space. Sometimes water gets into your crawl space it might cause different types of fungus that grow. Some of it is really bad. I'll have an inspection once a year with my termite company and they pretty well keep a check on anything that's growing there that is caused by moisture and so I have no problem. What they put in there is pretty good if you want to spend that kind of money, $10000 or more for preventing seepage from coming in in your basement.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$20,000
Response from Redeemers Group
Thank you for your review! Naturally, the pricing can vary greatly from one person to the next; There are many factors involved in every project, so there is no average project price. The $10,000-20,0000 mentioned above does not reflect an average project. It truly depends on each situation. Our process includes leaving a detailed proposal with the client during the time of their free estimate, unless, like in this case, the client does not want us to proceed with writing one up for them. Please be assured that we will put the proposed project details in writing for you! Best regards, The Redeemers Group team!
John H.
06/2014
5.0
foundation repair
  + -1 more
mistaken review Wrong company.
Description of Work: I was mistaken about contacting this contractor. It was another company.
Rating CategoryRating out of 5
Response from Redeemers Group
We have spoken to [member name removed], and he realized he posted this review to the wrong company. We did not have an appointment with him to review the issues he is having with his home. Thank you, [member name removed], for helping us clear up this misunderstanding!
Erik A.
04/2014
5.0
foundation repair
  + -1 more
A few months ago, I had dug a hole beneath my foundation in pursuit of a plumbing issue I knew was near the edge of the foundation. In hindsight, I should have just busted up the concrete to expose the issue (which turned out to be a lot less of an issue than I'd imagined). Nevertheless, here was, with a hole beneath my house big enough for me to crawl inside, and I called Redeemers to get an opinion on refilling the hole in a manner that would restore integrity to the foundation and the earth beneath it. Mike came out and gave me his opinion, gratis. I don't know if he'd do that for everyone, but he was very cool and suggested a "pier." Ultimately, I decided to try a different tack, but he showed me how he'd do it and explained the benefits. I decided to go a different route that was a little more DIY friendly--I burmed up the undisturbed earth surrounding the hole with mud-packed cinderblocks and filled the void with even more mud-packed cinderblocks to create complete displacment of any water. Nevertheless, I thought Mike was a cool guy and very friendly, and if my foundation cracks as a result of the way I went about it, I'll probably call Redeemers and ask for Mike.
Description of Work: Redeemer's put me in touch with a fellow named Mike who came out to look at a foundation issue I had going on. Mike was very nice, enthusiastic, and gave me his honest opinion about how to proceed. Though I decided not to proceed with his suggestion, I would definitely call on Redeemers again.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Redeemers Group
Thank you for your review! We are pleased you had a good experience working with our System Design Specialist Michael Lurie. If we can help in you in future, we would certainly love the opportunity! Best regards, The Redeemers Group team
Rachelle H.
02/2014
5.0
basement waterproofing, foundation repair
  + 0 more
The representative inspected my crawl space and the exterior perimeter of my home. He answered my questions and addressed my concerns in a professional and courteous manner.
Description of Work: Provided and estimate to address standing water in crawl space.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Redeemers Group
Thank you for your review! We appreciate it, and are glad you had a great experience! Best regards, The Redeemers Group team
James F.
11/2013
1.0
basement waterproofing, foundation repair
  + 0 more
It did not go. And I can only guess at the date. It has been some time ago. Here is what happened: I contacted Redeemers, someone came and gave an estimate, later I called Redeemers, said I did want to get this work done if we could plan a date for the work to begin. I was told by the agent that he would have to check his calendar and get back to me. I never heard from Redeemers again. My feeling is: if you don?t get clarity and cooperation with a contractor as you are contracting and are willing to pay them money, you probably will not get cooperation later if problems arise. I moved with another company and am very satisfied with the work.
Description of Work: Came and offered a bid.
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
Response from Redeemers Group
We would like to invite Mr. Foley to contact the owner directly at clint@redeemersgroup.com in order to retrieve more information about his experience. After careful checking of our records since the time this review was received, we are unable to find either Mr. Foley's name or his address in our system for the past 3 years as having ever had an appointment with us. (We undated software approx. 3 years ago which is why we checked back for this period of time). Because Mr. Foley is not in our system, and his information does not appear available online, we do not have a way to reach out to him other than to respond to his review. We take customer service very seriously. We believe Angie's List members will find that to be true in reading our other reviews. We recently were awarded the Super Service award by Angie's List because of it. We believe this award to be an accurate reflection of how we do business. We are inviting him to reach out to us so we can determine what the situation was. There are some other businesses with similar names that we sometimes get crossed with, specifically Redeemers Group INC and Roof Redeemers. If we did in fact see him (which contradicts what our system shows,) than we want to know what happened. We will always take responsibility for our team and our work. Our clients and the health of their homes is what drives us to be our best every day. -The Redeemers Group team
George I.
10/2013
5.0
mudjacking, foundation repair
  + 0 more
They were fine, I did not go with them, but they were fine. It was pleasant. I definitely wouldn't give them a bad rating.
Description of Work: Redeemers Group gave us a quote on the leveling of the house.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
amy C.
06/2013
5.0
basement waterproofing
  + -1 more
It went great. They were fast, clean, and professional. The garage doesn't leak anymore.
Description of Work: Redeemers group waterproofed our garage
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Rosemary G.
05/2013
5.0
mudjacking, foundation repair
  + 0 more
Was referred to company.. Owner came out to do (free) initial evaluation of our foundation and of the crawlspace. Overall we were expecting a barrage of bad news. We were expecting to have to stabilize a particular spot where the weight of all the interior walls downstairs comes together to support the upstairs. They were honest that we didn't actually need to do that which saved us an additional jack. There were also honest about the condition of the crawlspace (that is was a lot better than expected). Re: foundation: They showed me from inside the house where the foundation was failing. Liked that I could see it for myself where it wasn't as visually obvious. So I knew they were being honest about where the foundation was failing and where it was not. One room downstairs had a terrible ski slope effect in the floor which I was bracing for an extensive repair. They were able to stabilize that particular area with only 1 jack. Also stabilized a 2nd area that was a more immediate concern. (We had 4 total spots where foundation was failing). Did a lot of research online on my own to see how their method/system/whatever was different from other companies. A lot of information available on their website (and other external sites that it leads you to) that I found helpful. Seems like a permanent solution versus a band aid that a lot of foundation companies use. Also have a good BBB rating. The guys that came to do the work were on time, courteous, picked up after themselves, worked the whole time they were there..(Philip and one other guy...) Communication was good...other then initial mtg with owner explaining work, Philip explained work again when he got there to do it..Knew when they were going to be here, how long it would take,etc... We will have them back in the future to complete the project (stabilization in 2 additional areas ) as funds allow. Not an immediate issue with the other 2 areas or I would have taken them up on their financing option and done it all at once. Overall very pleased.
Description of Work: There were a couple different places our foundation was failing. They prioritized the failures because we couldn't afford to fix all of them right now. They added their SmartJack system in 2 places to bring the floors/floor joists back to level and stabilized.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
HARRY S.
12/2012
5.0
mudjacking, foundation repair
  + 0 more
Called for estimate. Very thorough inspection. Detailed estimate provided. Work done as scheduled, and completed timely. Cleaned up work area afterward. Very pleasant to deal with throughout.
Description of Work: Repaired foundation timbers, inserted jacks to level floors, lined crawl space after mold remediation, new entries to crawl space.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,500
steve D.
07/2012
5.0
insulation, basement waterproofing, foundation repair
  + 1 more
Great work, You should always oversee any big job on your house for the small things to be sure are done. But just like the before after on web site that what basement/crawlspace are now like and big big difference on A/C and humidity. A/C is colder and running less. 90yr old dank basement is now white and bright. It's worth the investment.
Description of Work: Seal crawl space, vents vapor barrier, coal bin door build, masonry close of window, 3 smart jacks to jack up 2 rooms.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,700
Troy W.
02/2012
5.0
insulation
  + -1 more
They were very thorough in the work they performed. Also, they were attentive to meet the needs of what I wanted.
Description of Work: They were going to completely insulate my golf space.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$4,000
Dave K.
07/2011
5.0
CMS's quote was in line with the insurance estimate. CMS did all tear-out, remediation, rebuilding damaged cabinets, removing without damage and replacing engineered quartz counter-tops, and reinstalled?new base cabinets and appliances?as promised in the timeframe (10 days). Cleaned air ducts at the end of the job. Very reliable and good quality work. No surprises and I was kept up to date on progress throughout. Those that performed the work were skilled, professional and courteous. Ktichen looks better than before. Was able to fix a leak in my roof as well. Highly recommend them for this type of work.
Description of Work: Cerified Mold Specialists (part of the Redeemer Group) quoted a water damage and mold issue in our kitchen, caused by a leaking dishwasher. Could not get a higher profile remediator to follow-up with quote, etc. Googled CMS, talked to them asked for references, which turned out well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from Redeemers Group
We have in the past referred customers to Certified Mold Specialists if they strictly wanted to get a mold test done as that is not something we offer. To be clear, Certified Mold Specialists is not in any way affiliated with Redeemers Group. Never has been. We also do not and never have offered air duct cleaning, although Angie's List will not update our profile as such.
Alice G.
06/2011
2.0
roofing
  + -1 more
I will probably end up spending more money to have my kitchen and dining room ceiling repaired than it cost to have the roof replaced.So overall it was terrible. And they do not care. I bet the Redeemers Group could send someone over and make the repairs right away if they wanted to, but they don't.
Description of Work: I do not remember the exact date of the work, but it was about a year ago. My roof had been a problem ever since I bought my house 18 years ago even though the sellers had a new roof put on including a tear-off of the old one. Over the years I had spent a small fortune with various roof repair people "fixing" the problem. I would have my ceiling re-plastered, and the first heavy rain the roof leaked again. I finally decided to replace the roof and I called around to get a price. I wanted to have my old roof torn off, even though it was only one layer, so that the problem could be identified. When I called Mr. Greg Williams he told me that they could not guarantee the roof would not leak unless they did the complete tear-off. Now, it would have been much cheaper to just add a new layer of shingles, but I could not learn the true shape of my roof and the work would not be guaranteed. That was very important to me. So,I hired Mr. William's Roof Redeemers to do the job. Due to weather, they had to re-schedule a couple of times. When they did show up, Mr. Williams was not there. And everyone who did show up spoke Spanish, but no English. I could not take off work to watch the progress because I did not know in advance which day they would actually be able to do the work. I wanted someone to take some pictures of the repairs, but no one understood me when I tried to hand them a camera. What I did see, before I had to leave, was that when they tore off the old shingles there were 7 areas each about 18 inches square where the old wood had been removed, but no wood was used to patch these areas. The previous roofers had simply shingled over these . No wonder my roof leaked! I was told on the front end by Mr. Williams that any places that needed to be repaired would be and that I would be charged for the wood needed for the repairs. (I was charged) Since no pictures were taken, I have had to go on faith that the repairs were made. The roofers did a quick job - they finished in one day. They were very clean also. They stayed until dark and one man even came back the next morning to finish cleaning and to do a few last details on the roof. Overall, I was pleased that day. I did, however, have concern about the way the shingles looked around one of the chimneys. It looked like it puckered too much and the same flashing was there as before with no sign of being re-tarred or anything. I called Mr. Williams 3 days later to ask him to stop by and look at it to see if it looked right to him. He assured me that the puckering I was describing was normal and that it would flatten out eventually. Needless to say he did not come by. Everything was fine for several months but once the rainy season started - I had my roof replaced in the summer - I started to notice small cracks in my kitchen ceiling. I have an old house, so I did not think too much about the cracks at first. But over the months as the rain continued, I started getting really large cracks in the plaster ceiling and in an adjacent ceiling and wall in the dining room. The damage was heaviest in my kitchen nearest this chimney that had origanally concerned me. The damage in the dining room was next to the adjacent side of the chimney. It continued until my kitchen light went out. The electrician said the light had gone out because it kept getting wet until it broke - rusted out I guess. Thank God my house did not burn down. I began calling the Redeemers Group trying to get in touch with Mr. Williams. The woman who answered the phone was very polite and I explained my problem and asked for Mr. Williams to call me. He NEVER did. I had to call this poor woman over and over for weeks. She gave me Mr. Williams phone number and I still had a difficult time reaching him. Finally he told me his head roofer would contact me. A week later I got a message on my cell phone from this guy's wife who did speak English. It took 2 more weeks of calling the woman at the Redeemers Group before I finally got to talk to the roofer's wife. The roofer guy did come back out to my house and went up in the attic and up on the roof. His friend he brought with him explained that they would need to get some silicone caulk and come back. Two weeks later I heard someone on my roof hammering away. i went out and it was roofer guy. He spent about an hour up there. It has been several weeks since he worked on my cimney. Mr. Williams nevercalled to check on things. I had to pay an electrician to replace a new ceiling light which I also had to buy. Now I have to have my ceiling scraped, patched and painted.I called Mr.Williams to see what he was going to do about helping me with this situation and he said he was not going to do a thing and then he hung up. So why the heck did i pay for a tear-off for this "guarantee" that apparently means squat? Be warned!!! If you hire the Redeemers Group, specifically Mr. Williams to do your roofing, if you have problems later you are out of luck.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$4,900
David F.
08/2010
5.0
roofing
  + -1 more
They were very reasonable. It was a fairly small job. It was a leak. Only one young person came out and he did an excellent job. It was very good. I will use this company in the future.
Description of Work: Roof Redeemers repaired the roof about 3 months ago.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia D R.
10/2009
5.0
insulation
  + -1 more
The work was scheduled and finished timely. The installer was thorough and conscientious. I was very satisfied with the job. And the frosting on the cake--a week later I noticed the metallic tape had loosened on a section of insulation. I notified the installer and he returned to retape the loosened section (and the work had previously been paid for).
Description of Work: As needed--repair/replace and retape insulation wrap on attic duct work, attach duct sections using sheet metal screws.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
09/2006
4.0
pressure washing
  + -1 more
They used a power washer and cleaned off our entire roof. They made a good impression with me. They were prompt and they did a great job on my roof. I was very pleased how well they stuck to what they said they would do and how long it would take.
Description of Work: They cleaned our roof with a power washer. Our house is 4400 square feet.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$380

Contact information

3955 Whitebrook Dr, Memphis, TN 38118

http://www.redeemersgroup.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
18603
Trade License Locale
MS
Trade License Authority
Mississippi State Board of Contractors
Trade License Expiration
06/21/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Foundation Repair,
Basement Waterproofing,
Concrete Leveling,
Insulation,
Pressure Washing

FAQ

Redeemers Group is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Redeemers Group accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Redeemers Group offers free project estimates.
No, Redeemers Group does not offer eco-friendly accreditations.
No, Redeemers Group does not offer a senior discount.
Yes, Redeemers Group offers emergency services.
Yes, Redeemers Group offers warranties.
Redeemers Group offers the following services: Crawl Space Repair & Encapsulation, Foundation Repair, Basement Waterproofing, Mold Remediation, Exterior Drainage Solutions, Concrete Leveling
Roofing, Pressure Washing

Contact information

3955 Whitebrook Dr, Memphis, TN 38118

http://www.redeemersgroup.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM