Redeemers Group

Foundation Repair, Basement Waterproofing, Concrete Leveling,

About us

Our specialists will evaluate your homes problem and propose a solution at no cost to you. We accept various forms of payment including financing. Find us on Facebookfor a coupon for your project. We invite you to visit our website www.redeemersgroup.com to see case studies of projects like yours, and to view additional independent reviews from our clients. We offer a transferable warranty, which means if you sell your home, the warranty transfers to the new owner. Additionally, we are part of the Basement Systems and Supportworks national dealer networks.

Business highlights

17 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated
Emergency Services Offered

Services we offer

Crawl Space Repair & Encapsulation, Foundation Repair, Basement Waterproofing, Mold Remediation, Exterior Drainage Solutions, Concrete Leveling

Services we don't offer

Roofing, Pressure Washing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.697 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
4%
3
1%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 26-50 of 97 reviews

Andrew B.
03/2018
1.0
foundation repair
  + -1 more
The salesperson from Redeemers (Chris Perez) sold the work that would be performed as able to solve several problems with my house. He told me they would be using levels and sensors to level the floor in the middle of my house as they raised their jacks and braced the foundation. He also said they would correct the tilt of the back wall by leveling it to the position it was originally in when the house was constructed. He assured me the extra cost Redeemers charged in excess of the competition was due to their superior technology and how they could level the house and the competition could not. After the foreman had already begun work, he explained to me that they did not guarantee any lift and they didn’t guarantee any improvement - only that it wouldn’t get any worse. He then tried to sell me on much more extensive work than was quoted. Upon completing the work, the yard was all torn up and they had tracked mud around and in my house. I do not recommend anyone hire this company as they seem to operate a “bait and switch” scheme.
Description of Work: Foundation Repair

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0

$13,000

Response from Redeemers Group
Thanks for speaking up. We absolutely do not want anyone walking away from their experience feeling the way that you do, and we wish there was a way to change that. I would like to take the time to address some things mentioned. When we do a structural repair, we are very up front on what we are doing. Everything on our website, our materials, our proposals, our contract, our Customer Advocate that calls throughout the process, the video that is sent to each customer before installation that explains what to expect, and then the Foreman of the project all communicate the same exact thing: What we guarantee and warranty is stabilization. What we hope for is lift. Any company that presents themselves that they guarantee lift to level is simply not telling the truth. When a home has spent years settling, we cannot know how it will respond, and "making it the way it was when it was built" is not possible. There are many projects that we are able to achieve lift to level, and others where it would cause more damage to the home to continue to try and lift it. There would never be a scenario where there would be a bait and switch on that scenario. We have purposely built in so many checkpoints that are in writing, verbal, by video, etc, that even if there was human error on one part of it, there would be many other checkpoints along the way. We also send every customer a video 10 days prior to installation reminding them of what to expect on the day of installation. It specifically addresses what the possibilities are when heavy equipment is driven on the yard, especially during a rainy season. Our Customer Care Advocate makes sure that each customer has both received and viewed that video. I've outlined these steps for this reason- we care very much and are very committed to everyone involved being on the same page, to make sure expectations are what they should be, and to be very transparent.

Robin L.
02/2018
5.0
basement waterproofing, foundation repair
  + 0 more
Philip and his crew were great! He took the time to answer questions, explain what they were doing, and how everything would work.
Description of Work: BrightWall & Dry trak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Redeemers Group
THANK YOU for sharing! We are so glad your experience with Philip and his crew was a great one! Please let us know if you need anything!

Claudio G.
02/2018
5.0
foundation repair
  + -1 more
Had some challenges but Redeemers Group adjusted very well and didn’t cease the opportunity to inflate the quoted price
Description of Work: Foundation repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Redeemers Group
Not entirely sure we understand your feedback, and would like to hear more to make sure everything was great. Looks like from your rating it was pretty good. Let us know how it could have been GREAT!

jason C.
01/2018
5.0
foundation repair
  + -1 more
Very smoothly. Everyone who worked in my home was very polite and professional. Every step was explained the entire way. Clean up was great.
Description of Work: Foundation repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

Response from Redeemers Group
We love to hear that. High fives... Please let us know if we can ever be of service!

Leah J.
12/2017
5.0
foundation repair
  + -1 more
Very well despite my anxiety. My doors open smoothly now. Big open cracks in wall are now closed and can be repaired easily and not ever come back because of the stability provided by the installation of steel piers. I had huge gaps between wall and ceiling that are now closed and just need to be repaired and painted. The facing on my closet and doorway are now straight! I just wish we had done this sooner. The only thing I think they could have done better would have been to not leave a huge dirt pile in my yard. And maybe clean up after a little better. Although my house at the time was chaos anyway. Also...The guys were Super nice and Professional! I think this was one of the best house investments we could have made.
Description of Work: Slab raised

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Redeemers Group
We know foundation issues cause so much stress! We are so glad we could play a role in relieving that for you! We will pass along your note about clean up! Thank you for that feedback!

Yvonne A.
12/2017
5.0
foundation repair
  + -1 more
Perfect. I’ve never seen a crew work so hard to get this job completed. Always making sure I was informed and pleased with the process. Very professional!! And they cleaned up area before leaving. I highly recommend Redeemers!!
Description of Work: Foundation was comprised and needed repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,979

Response from Redeemers Group
High five! We are so glad to hear! We will pass your note along to your crew!

Frank L.
12/2017
5.0
foundation repair
  + -1 more
Very thorough and professional. Answered all questions I had
Description of Work: Crawlspace inspection and maintenance

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from Redeemers Group
Thank you for sharing your thoughts!

James R.
12/2017
5.0
foundation repair
  + -1 more
All interaction has been positive. All contacts were professional and seemed interested in helping resolve my foundation issues. Too early to know long term result of repairs but so far I am very pleased. Thanks to Mike, Philip and crew, Angela, and Matt for their help in making the process as smooth as possible. James
Description of Work: Foundation repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
We will let Mike, Philip, Angel, and Matt know! Go glad that you shared your experience! Thank you!

Johnnie F.
11/2017
5.0
basement waterproofing, foundation repair
  + 0 more
Outstanding the crew was wonderful. Phillip was outstanding as was his crew. Very pleased.
Description of Work: Crawl space encapsulated

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
Thank you so much for sharing your thoughts! Philip and his crew really work hard for their customers, and we know they appreciate you voicing it!

Jim P.
11/2017
5.0
foundation repair
  + -1 more
Very professional - outstanding service from beginning to end!
Description of Work: Encapsulated crawl space - sump pump - dehumidifyer

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
THANK YOU! :)

Melissa B.
10/2017
5.0
foundation repair
  + -1 more
It went well. As with the first experience, they called when on the way and showed up on time. I will always recommend this company to anyone who needs foundation work to their home.
Description of Work: The company came out and provided an annual inspection to make sure the work that was completed last year was still holding true.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
Thank you for your feedback! We greatly appreciate it, and so glad your experience has exceeded your expectations!

Lisa P.
10/2017
5.0
foundation repair
  + -1 more
Better than expected, truly pleased with the updates doing process and professional service.
Description of Work: foundation stability

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
Thank you for your feedback. We are thrilled that you are pleased with your experience!

Mark N.
10/2017
5.0
basement waterproofing
  + -1 more
Tyler Tallent is a wonderful, polite, knowledgeable, capable and educated technician. Would highly recommend their services to anyone needing a dependable crawl space encapsulation and maintenance.
Description of Work: Annual inspection technician exceeded my expectations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$217

Response from Redeemers Group
Thank you for your kind words about our service technician! We love when our customers get to see all that we believe is great about our team members!

Sandra D.
10/2017
5.0
foundation repair
  + -1 more
It went very well. They showed me exactly what they were doing and listened to my opinion and preferences as to where the support was most needed. They had to maneuver in some really tight places, but were extremely professional and good natured about it. When they were finished the lead installer walked me through the house to show what was lifted and to show me what to look for if there were ever any additional problems. They also swept up the dirt that had been displaced during their work.
Description of Work: They installed steel beams under my house to support and lift floor joists

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Response from Redeemers Group
Wonderful! Thank you very much for sharing your thoughts!

Duane M.
06/2017
5.0
foundation repair
  + -1 more
Professional all the way through. Regional salesman informative and willing to explain in detail what is needed and not necessary to fix home isues. Good follow up by main office. Job site foreman always willing to stop what he was doing to answer questions or come let us know the progress of the job.
Description of Work: Foundation repair, crawl space repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19

Response from Redeemers Group
We really appreciate your feedback!

Danny D.
05/2017
5.0
mudjacking, foundation repair
  + 0 more
It went great! The team that came out was very professional and friendly. They arrived on time and made sure we were happy with the work before leaving. The finished product was even better than I was expecting! This will be the company our family looks to from now on!
Description of Work: We had a section of our driveway that was uneven and cracked. We were told by our realtor that we needed to "get this fixed" before putting our home up for sale. We had several contractors submit a recommendation on the scope of work along with an estimate. One contractor suggested we replace this small section of the driveway with new concrete. Another suggested we replace the entire driveway so we could avoid the mismatch look of old and new concrete. Then the Redeemers Group explained that they could simply fix our existing driveway by lifting the sunken portion. This was by far the most appealing option as it avoided the need for heavy equipment on our property, reduced the repair time from 5-7 days to about 1 hour, allowed us to fix the damaged portion of our driveway only, and was also the most affordable!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
Thank you so much for your feedback! Glad to help. Thanks for trusting us with your home.

Scott P.
05/2017
5.0
mudjacking, foundation repair
  + 0 more
Great - the crew of Philip, Rafael, Anthony & Jacob did an outstanding job & explained each step of the process as they worked. They were very professional, polite & respectful. By the time they completed the work, I felt like I had known them for years. I highly recommend Redeemers Group along with Philip & his crew.
Description of Work: Foundation repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
Love this! We strive to make the experience as wonderful as possible, and we are thankful you have shared your thoughts. Will make sure Philip and his crew get your note!

Julie H.
04/2017
5.0
foundation repair
  + -1 more
They communicated with us from start to finish, arrived on time and did the job quickly. We have no complaints!
Description of Work: They evaluated the shifting that had occurred to our home and what had been done previously and made an affordable and reasonable recommendation. We spent about twice as much trying to fix the issue before we called them, with a company that had a "lifetime warranty." The work they did was of little help, and when they went out of business, we had no recourse.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
This is what we want to hear from every customer! We are so thankful for your feedback! So glad this was a good experience for you, and please let us know if you need us!

Sharon S.
01/2017
5.0
basement waterproofing
  + -1 more
Great- on time and professional. Excellent outcome.
Description of Work: Following a bitched plumbing job, I had a massive crawl space water problem. After repairs to flooring and the crawl space was dry, I decided not to risk further water damage from other sources. After a little research, I called Redeemers. The initial visit was delightful, thorough and questions asked were answered. An appointment date for the installation was set. The employees arrived on time and worked steadily to complete the job over 2 days. They encapsulated my entire crawl space so that no ground water will ever again cause moisture damage to the joists, subfloor and flooring. I am very pleased with their work and professionalism.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Redeemers Group
Thank you so much for your feedback! We are so glad to hear you are pleased with the process, our team, and the work done. If there is anything you need, please don't hesitate to reach out to us at the office!

Lisa W.
09/2016
5.0
basement waterproofing
  + -1 more
Everything was handled with the utmost professionalism and in a very timely manner. They cleaned up and disposed of everything from the demolition and left a clean, dry space...
Description of Work: Completely waterproofed my basement after another contractor had failed miserably.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Michael G.
09/2016
5.0
foundation repair
  + -1 more
Great, they were professional, responsive, and even bumped up my appointment to knock it out immediately. If you get any of their services, make sure you reference me. Also, they have a 10% off coupon in the Memphis Clipper magazine or valupak coupons.
Description of Work: Put pillars under the house and raised the foundation to level and fix staircase crack in the bricks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Ben G.
09/2016
5.0
basement waterproofing, foundation repair
  + 0 more
Project went well. Our crawl space was gross but not totally terrible. We did renovations on the first floor of our house, and when we pulled up the ceramic tile floor that was in our kitchen, the backside of the tile was covered in mold. I wasn't concerned about having a dirt crawl space or honestly the water in it until then. Kind of assumed out of sight out of mind. They fully encapsulated the crawl space, added a dehumidifier and sump that were appropriate to our size space. Didn't think they were trying to sell me more than I needed. I had to install an outlet in the crawlspace for the dehumidifier, but they told me I would need to. I don't know anyone that wants to spend money on their crawl space, but I wasn't about to have mold all through the house from the moisture coming from below.
Description of Work: Encapsulate crawl space, add dehumidifier and sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Redeemers Group
Many thanks for your feedback! That's great to hear!

Melissa B.
08/2016
5.0
foundation repair
  + -1 more
Everything went exactly as described. The guys called when they were on the way, showed up on time, and did a great job. And it was a messy job. They were courteous and professional - which for construction workers was a nice surprise! So much so, we gave them gatorades and pizza for lunch. When the job was complete, they did a great job cleaning up and if you didn't know we had work done, you couldn't tell.
Description of Work: We had 6 push piers installed on the front of our house. We will be doing 6-8 more as soon as we have the money available.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Redeemers Group
Thank you very much for your review! We are so glad to hear this was a great experience for you! Thanks for the pizza and gatorade!! - The Redeemers Group team

Davey R.
08/2016
5.0
foundation repair
  + -1 more
Company arrived on time and did a great job. Completed job on time and were happy to answer questions.
Description of Work: provider put in 10 push piers and installed 3 jacks under house. after the job was completed they filled the holes and smoothed out the ground where piers went.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Response from Redeemers Group
THANK YOU for leaving your feedback! We are so glad to hear this!

Andrea D.
08/2016
5.0
basement waterproofing
  + -1 more
They did a great job. The garage stayed almost completely dry in the next storm. They had told me to call if I saw ANY water at all, and I same just a bit in two places. They came back out and resealed, and we have not had a problem since... and we have had some SERIOUS storms since then. The garage has stayed completely dry.
Description of Work: They installed a baseboard system and sump pump and tied it in to our existing french drain system, effectively re-routing water that has been flooding our garage for years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Redeemers Group
We are so happy to hear this! Thank you very very much for sharing your experience!

Contact information

3955 Whitebrook Dr, Memphis, TN 38118

http://www.redeemersgroup.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
18603
Trade License Locale
MS
Trade License Authority
Mississippi State Board of Contractors
Trade License Expiration
06/21/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Foundation Repair,
Basement Waterproofing,
Concrete Leveling,
Insulation,
Pressure Washing

FAQ

Redeemers Group is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Redeemers Group accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Redeemers Group offers free project estimates.
No, Redeemers Group does not offer eco-friendly accreditations.
No, Redeemers Group does not offer a senior discount.
Yes, Redeemers Group offers emergency services.
Yes, Redeemers Group offers warranties.
Redeemers Group offers the following services: Crawl Space Repair & Encapsulation, Foundation Repair, Basement Waterproofing, Mold Remediation, Exterior Drainage Solutions, Concrete Leveling
Roofing, Pressure Washing

Contact information

3955 Whitebrook Dr, Memphis, TN 38118

http://www.redeemersgroup.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM