RE BATH MEMPHIS

When it comes to professionalism, this company is very lacking. The owner in particular is by far the worst. The installation was beautiful on the surface but does not last a lifetime as stated in the contract and advertising which is why they offer a warranty. We tried for nearly a month to have someone service the bathtub due to discoloration and the owner shrubed it off as dirt and soap scumb. They were blatantly rude and unprofessional towards my elderly aunt who requested my assistance after they were rude to her about a $125 labor fee for a service that was never rendered. Their so called resolution was to charge her more money to fix an issue which was promised in the contract. To add insult to injury, they subliminally called her a liar and argued back and forth about a fee she was charged that she was never made aware of until the technician left her home. The owner guaranteed us that it wasn't a threat that he was canceling her contract he promised that he was. This company is a joke and does not stand by the terms of service they guarantee. Moreover, shop at your own risk. I know they will respond in their defense but don't take my word, have issues with your product or service and you will get to experience them first hand. The way they handled us, I couldn't tell if we were in a shouting match or what. I do know were will never patronize here again.

First I'd like to start by saying the install and installer of my shower PANEL was amazing. It was professionally done and I wish the same guy would've been responsible for installing my doors. The shower doors were installed terribly!! First off, the guy who installed the doors had to come out twice because the first resulted in a leak from the bottom of the door. Once he came out again to fix it, he admitted to putting on a piece backwards. But there's still a gap in the bottom to which he said shouldn't cause any problems. So along with the gap in the bottom, there's the uneven cut at the top, plastic trimming sticking out from behind metal, and tacky applied caulk. The door sticks when trying to open it. I have to pull it hard to open and close it. When I do open the door it causes the entire glass to shake. For $7k this is unacceptable. I had no problem with the paneling but I wouldn't recommend this company because of the glass install. I truly believe the glass doors that were installed were some they had laying around and needed to get rid of. Mine probably weren't back from Arizona yet and they wanted to get my job done and out of the way.

Their price was way too high for us. The quote was around $6,000. They were fine and gave us a timely quote. They were on time. They were so much higher than the people we went with.

Beginning with the in home estimate right on up until I was able to use the shower for the first time, the experience in dealing with Re Bath / Memphis was exceptional. Have to admit, it was a little scary seeing the removal process of the old unit. Lot of demolition, but the installer(s) appeared to be well in control. The outcome.....Could not be more pleased with the new shower. I thought it was a bit pricey at first, but considering the warranty and quality of workmanship, I now feel it was well worth it. I will highly recommend Re Bath of Memphis and plan on calling them for future remodeling projects.

We were extremely pleased with ReBath. They did everything on time, they did an outstanding job, and we like the installation. Their quality and professionalism are excellent.

What steered me to them was that they were able to do everything including the marble and the plumbing. They let you choose everything that you wanted including fixtures, doors, and materials. You would usually have to have three separate companies do what they did, but they could do it all. I was extremely impressed with their attention to detail. They were right there and they did everything they said they would do. They were very clean and very efficient. I had to call them back for one little thing, but they were out here on the spot and took care of everything. I would use them again in a heart beat.

Very satisfactory execution and results. On the day we agreed to go ahead with the contract, the salesperson used special tools to make an extensive set of measurements that identified the exact make and model of tub to be relined. That process took less than an hour. On install day, the delivery truck pulled up within 5 minutes of the agreed-upon time. The installers made a point of protecting carpets, doorways, newly-installed tile, etc., en route from the front door to the tub. The liner slipped right into position over the existing drainpipe and the prepared adhesive bed. The entire install process was completed well within the half-day that had been scheduled for it.