RE BATH MEMPHIS

They did not start for over 6 weeks after the date committed to, 20 weeks after they got the first half of the payment. During this, the original sales person had apparently been fired or disappeared, and they could not find information about our job but DID NOT TELL US THIS. So they sent someone to "take some extra measurements" without telling us why, and as a result the shower install was not what we wanted. They gave us a nominal discount, which they found a way to wriggle out of by disappearing off the face of the earth after promising the discount, then coming back 8 months later with a lawsuit, charging interest in the amount of the "discount" (which the contract I foolishly signed at the outset allowed--I would advice not signing a contract with these folks without having it review by a lawyer, which is what I should have done) plus attorney fees. This nominal discount was for getting the shower wrong (it is still wrong, and will always be wrong, by the way--I can't afford to get it fixed and they won't fix it, and I wouldn't let them back in my house if they offered). When installing the sink the first time, they damaged the side wall and also broke the new sink. So two weeks without a sink. They did not fix the wall, but I did not ask them to as they "resurfaced" the back wall where the wall length mirror had been removed, and it looked awful. We were going to live with how bad it looked, only after we painted it (we had to paint it, they didn't do that) chunks of it began to fall off. This was because they didn't know how to do that, it wasn't something they did as a service, but the sales guy promised it as part of his sales job and apparently the company didn't want to tell us it wasn't something they did or directly admit the sales guy had been lying to us, so they did it . . . I guess. So I had to pay people who did that professionally to fix it and the side wall they damaged (out another $500). Also, the people who installed the sink weren't really plumbers, so the drains both leaked and wouldn't close properly, so I had to hire a real plumber to come fix that ($150). While they "guarantee" their work, after having had them in the house for many, many days, I didn't want them in their to do any more damage or fail to fix anything else or waste any more time. I won't even get into how much of time this all consumed, in addition to money, that typically has not been a problem for me with contractors. The real plumber fixed things in 30 minutes that they couldn't get right in 3 hours. Anyway, they promised a discount, then sent an invoice *without* the discount. I called 3 times about it, was told they would call me back, I never got a call back. Then life moved on, and I didn't pay the second half of the bill--assuming they would either send another (probably uncorrected) bill, and I would argue about it with them, or they would continue to fail to call me back, and then a lot of time passed and I received and heard nothing, until I got *served with a warrant to appear in court*. They had my phone number, my work phone#, my wife's phone number, my address, our email addresses--but rather than trying to reach out to us in ANY WAY (except for one email, from a non-rebath address, that apparently went into a spam folder), they went to court to sue me. So that's the kind of company they are. I have used many contractors for many jobs over the years, and hands down this is the worst experience I have ever had with any contractor. I would not recommend these people, and would never use again, not even for the supposed lifetime warranty. I would rather pay a professional to come fix anything that goes wrong with sink or shower in the future than have someone from that company set foot in my house again. And given that a year in, the shower door is already slipping and the caulk inside the shower is peeling up in places, that's what I will be doing. I had consulted with another bathroom remodeler before picking Re-Bath. I tremendously regret not having gone with them. I see some people have had okay experiences with these guys, so I'm assuming not everybody has as awful an experience with them as I did. Even so, I would advise anyone choosing to use them to (a) have a lawyer check the contract and perhaps request a small change regarding the interest or covering THEIR attorney's fees if you disagree on the quality of work, and continue forward based on their response to that, and (b) if anyone shows up to take measurements or something out of the blue, demand to know why, try and call your salesperson, and request to talk to the sales person and review everything you got a verbal agreement on before proceeding. I could go on, there is more to the store. But Ultimately, I spent more money than I wanted to, and didn't get what I wanted, and they just did not care. So--buyer beware. Proceed with caution. All I'm saying.

When it comes to professionalism, this company is very lacking. The owner in particular is by far the worst. The installation was beautiful on the surface but does not last a lifetime as stated in the contract and advertising which is why they offer a warranty. We tried for nearly a month to have someone service the bathtub due to discoloration and the owner shrubed it off as dirt and soap scumb. They were blatantly rude and unprofessional towards my elderly aunt who requested my assistance after they were rude to her about a $125 labor fee for a service that was never rendered. Their so called resolution was to charge her more money to fix an issue which was promised in the contract. To add insult to injury, they subliminally called her a liar and argued back and forth about a fee she was charged that she was never made aware of until the technician left her home. The owner guaranteed us that it wasn't a threat that he was canceling her contract he promised that he was. This company is a joke and does not stand by the terms of service they guarantee. Moreover, shop at your own risk. I know they will respond in their defense but don't take my word, have issues with your product or service and you will get to experience them first hand. The way they handled us, I couldn't tell if we were in a shouting match or what. I do know were will never patronize here again.

First I'd like to start by saying the install and installer of my shower PANEL was amazing. It was professionally done and I wish the same guy would've been responsible for installing my doors. The shower doors were installed terribly!! First off, the guy who installed the doors had to come out twice because the first resulted in a leak from the bottom of the door. Once he came out again to fix it, he admitted to putting on a piece backwards. But there's still a gap in the bottom to which he said shouldn't cause any problems. So along with the gap in the bottom, there's the uneven cut at the top, plastic trimming sticking out from behind metal, and tacky applied caulk. The door sticks when trying to open it. I have to pull it hard to open and close it. When I do open the door it causes the entire glass to shake. For $7k this is unacceptable. I had no problem with the paneling but I wouldn't recommend this company because of the glass install. I truly believe the glass doors that were installed were some they had laying around and needed to get rid of. Mine probably weren't back from Arizona yet and they wanted to get my job done and out of the way.

Their price was way too high for us. The quote was around $6,000. They were fine and gave us a timely quote. They were on time. They were so much higher than the people we went with.

Beginning with the in home estimate right on up until I was able to use the shower for the first time, the experience in dealing with Re Bath / Memphis was exceptional. Have to admit, it was a little scary seeing the removal process of the old unit. Lot of demolition, but the installer(s) appeared to be well in control. The outcome.....Could not be more pleased with the new shower. I thought it was a bit pricey at first, but considering the warranty and quality of workmanship, I now feel it was well worth it. I will highly recommend Re Bath of Memphis and plan on calling them for future remodeling projects.

We were extremely pleased with ReBath. They did everything on time, they did an outstanding job, and we like the installation. Their quality and professionalism are excellent.

What steered me to them was that they were able to do everything including the marble and the plumbing. They let you choose everything that you wanted including fixtures, doors, and materials. You would usually have to have three separate companies do what they did, but they could do it all. I was extremely impressed with their attention to detail. They were right there and they did everything they said they would do. They were very clean and very efficient. I had to call them back for one little thing, but they were out here on the spot and took care of everything. I would use them again in a heart beat.

Very satisfactory execution and results. On the day we agreed to go ahead with the contract, the salesperson used special tools to make an extensive set of measurements that identified the exact make and model of tub to be relined. That process took less than an hour. On install day, the delivery truck pulled up within 5 minutes of the agreed-upon time. The installers made a point of protecting carpets, doorways, newly-installed tile, etc., en route from the front door to the tub. The liner slipped right into position over the existing drainpipe and the prepared adhesive bed. The entire install process was completed well within the half-day that had been scheduled for it.