Ramco-Remodel America Corp

If you are in the market for kitchen remodeling, steer clear of RAMCO. All oversight of the quality of workmanship is left to the homeowner, and RAMCO gets offended when you question the quality of the job. Also, materials used were subpar, with visible cracks in the cabinet doors days after installation. Drawer fronts literally pulled off when opened, due to installers using double sided tape and brad nails. Cabinet doors were left to clank into one another, as RAMCO had never heard of resistors, apparently. Trim along upper valance (where cabinetry met the drywall) was left with large crack. When homeowner questioned installer about this, he was told "You can apply some caulk in it." All trim cuts were done with a table saw with either the wrong blade or a dull blade and left jagged cuts that had to be replaced (but were once again left to the customer to bring up). Finally, the owner of RAMCO puts the blame on homeowner, bringing up the possibility businesses "get taken advantage of" when we pointed out the issues. Additionally, we had ordered some half-moon lazy susans and we had to fight to get them. Owner had audacity to mention to us that they cost a lot (when we were the ones buying them). RAMCO had never heard of them, and it was up to the homeowner once again to do the research. When the bathroom granite was installed, it was left to the homeowner to do all the plumbing himself. And, the project is ongoing still. What was promised to be a 3-5 day project has taken past 18 months at this point. The owner of RAMCO insists this is incorrect, "you have a completed kitchen," yet this is untrue because there are many things that need to be fixed.

I was happy with the salesman and with Kristen. Very knowledgeable. The crew did a good job with the windows. Wait time for the windows was longer than expected.

Excellent service and communication from start to finish. With high quality, attention to detail installation.

Punctual & meticulous, attention to detail.s & cleanliness of work area.

The rep for the company was knowledgeable and honest. The workmen were neat. Great experience. Highly recommended!

Representative came to home on appt. call. He presented his products with explanation about the products and recommended what he thought would be best for our situation. We chose the product that we wanted and the rep. made out the contract. The company stayed in contact with us about the windows delivery because it was a special order. As soon as the windows came in, the contractors were on the job. The windows were installed in a timely manner and there was no mess to clean . Only one thing is off key. One window ledge is slanted and anyone can tell that it is slanted. our overall experience was great. Just forgot to send in review for Discount on 5 windows. Hope this is not too late to receive discount.[sincerely].

Mr Stone came out a second time to take measurements, etc. and said he would call me with a quote. I waited a couple of weeks and heard nothing. Called them back and asked why I hadn't heard from anyone and was told they were trying to get pricing to repair my current cover. Waited a couple more weeks and called them again. Mr. Stone came back out on July 31st and took additional measurements or something, I wasn't home at the time but my neighbor told me he had been here, but I have still not heard not gotten a quote, phone call or any word from the company. WILL NOT BE USING RAMCO TO REPAIR OR REPLACE MY PATIO COVER.

Extremely well, salesmen, Ramco office personal and installers were knowledgeable, helpful, pleasant and professional.

These guys did a wonderful job. the team that did the measuring was the same one that did the installation. It was obvious that they worked together because everyone knew what to do without a lot of discussion. When they encountered obstacles, they did whatever they needed to to fix them -- including a trip to the hardware store to get materials to build out a frame so that the new window would sit out properly. The windows were available at the early end of anticipated time and the installers were here shortly after that. We have a security system,so they had to deal with those wires, which they did very effectively. And they were neat and tidy. They put cloths under the windows to protect the floors and took their trash outside with them. Ours was a two-day install and they cleaned up at the end of the first day and the second and hauled the old windows and all of the installation materials, packaging and scraps away. We are very pleased.

The installation was delayed a few days due to rain, but when the two men came out, one of whom was the owner's son, they were friendly. It seems that our patio project was a training site for the younger installer. The project took about two weeks because some of the metal was damaged and had to be replaced. The installers, for the most part, kept the area neat when they left each day. Overall, I was a little concerned that the construction wasn't being done as professional as possible. When it was completed, we noticed several items that needed attention. Here are the repairs: ? Metal edges sticking edges sticking out at several corners on the inside of patio. ? Several pieces are not fitted close together allowing gaps which can be seen while sitting. ? Almost all of the screens are wobbly and need to be tightened. ? One lower panel is slightly irregular in the design pattern from the others. ? On the outside, all screens need excess trimmed off. ? There is a hole in the screen-door ? upper panel. ? The vent drips when it rains. Since September 2014, I have called Ramco just about weekly to see when someone could come out to make the repairs. Although the person I spoke to was friendly each time, nothing was ever scheduled and it is now May 5, 2015 at this writing. I still want the repairs completed or half of our money returned so we can hire another company to complete the repairs. I truly hope this review helps someone to not make the same mistake we have made in signing our name to the project completion list and taking and believing their promise that someone will return in a few days to complete the repairs. Thank you.

Our house had original aluminum windows that leaked air badly. We selected Ramco double hung windows after getting quotes from 7 window suppliers. Once we decided to spend what was necessary to get quality windows and installation, the entire process was effortless and enjoyable. Kristin did a great job ordering & confirming the windows and scheduling the installation. I was home during the installation, but really didn't need to be. There was nothing I would have had them do differently. Eric explained the process while his team was working and made sure I understood what they were doing and why. There is now no air coming in through the new windows (and no heat in the summer from the sun). The windows and patio door are beautiful and work perfectly! Bottom line is... we got what we paid for. We couldn't be more pleased.

Really nothing bad about the experience except for the price quoted. The gentleman who came to our house, he was the owner, was extremely knowledgable, friendly, professional and prompt. I think he has a quality product and he presented it quite well. At the end of our presentation he did try a hard sell, wanting us to agree today and he could add x, y and z. I don't respond to that and I know if he wants our business he will do the right thing and he agreed. The problem with the whole experience is probably germane to window replacement in general, in that you can not get a fair price comparison. There's just no way to know what the real value and fair price should be for the product. As a consumer when I'm placed in that position my hackles get raised and I get really turned off. Would I say anything negative about this company or his product. No. I just didn't like the price, especially in light of knowing whether it was fair or not.

Great! Although installers had a hard time removing old windows. Through not fault of their own. They had to break the glass to remove old windows. But they took care to lay down tarps to catch the glass. Professional. Windows look great.

At first, there was hesitation with the original presentation of the quote and estimated price, due to the laid back attitude of the sales person. After learning of how unsatisfactory the original sales pitch went, the company owner (Les Stone) took it upon himself to provide a more thorough explanation of the requested product (new windows) through a call lasting several hours - a complete breakdown of the cost of the product, and a thorough demonstration of the product (as to how the windows open both at top and bottom, have theft deterrent locking mechanisms, flip out for cleaning, are incredibly thick for bouncing back heat and cold, and also keep out moisture between the panes). The second sales pitch was much more professional, as should be - considering the company owner came out - and left no doubt as to the schooling of the first salesman that would most likely occur. The owner knew the product backward, foward, up and down and was able to answer every question. While it was a great pitch and Mr. Stone was extremely personable, in the end it was the product that sealed the deal. Make note - the product is not inexpensive - but for the quality, the fact that the product has a lifetime transferrable warranty to a new homeowner (should that ever come into play) and that within the warranty, should any damage occur to the window - it's fixable/replacable at no cost, the product is worth the cost. Had the installation team been as thorough and punctional as the company owner, the rating would be "excellent". The team was certainly professional; however, the team was behind schedule by several hours so in order to ensure that the windows (11 - for the entire home) were installed as promised, they worked into the evening dark (as they were installed in early winter) and did a less than thorough clean-up job, leaving bits of debis behind, tools behind, and failing to confirm that many of the window screens were not placed properly on each window. As the small issue with the screens was caught by the homeowner and reported to the company, full sets of screens are forthcoming, at the correct measurements, to ensure each window installation is 100% complete. Small details but had I been the installment team, I would have explained the delay and checked to see if the owner would need to reschedule instead of slightly rushing the job. Please don't mistake - the windows themselves were installed to perfection and there are no complaints at all there. It is simply rather a bother to still be finding (2 weeks after the installation) pieces of debris strewn through the yard. Thankfully it is winter and nothing is getting tossed back out of the lawnmower during summer grass cutting. As there is no longer any cold air seeping into the home at all, the windows were installed to perfection and are quite nice to look at, I could not be more pleased with the product. As of yet, I am not sure of the promise of energy costs decreasing but with the difference in temperature now that the home is retaining more heat, I expect the bill to be lower (even if only some) soon. I am also pleased with the level of professionalism and knowledge of the company owner as well as his personable nature and willingness to ensure that his (potential and then) customer was 100% satisfied with all parts ot the deal. Also wonderful - the payment plan! A great weight was lifted once the possibility of installment payments came into the deal as well. I have already requested other remodeling quotes from RAMCO and hope to use them for future projects. I would certainly recommend or use them again - 100%.

This was for new roof. they did a great job. I had used them in the past for window replacement and new siding on house. Will probably use them for metal awning here shortly.

I am in the process of scheduling companies to come out to give estimates to replace 2 sliding glass door and 8 windows. My first call was to Ramco and I will never call or recommend them to anyone. I was transferred to the scheduling department and they wanted to come today, which will not fit my schedule. I asked about the next day and she told me Friday and I asked what time. She stated at 2 and I explained I could not do 2:00 pm but I was open at 1:00 PM. She told me the only schedule appointments at certain times and 1:00 was not a time they scheduled. She then asked if 6:00 pm would work and this would not be a good time either. I think questioned if the appointments came in 4 hours windows and she stated no but following the conversation and time slots, I appeared to be correct. Then she said she could ask someone if they could do 1:00. If 1:00 PM was an option this should have been disclosed and not been told they only schedule at certain times. It is very unprofessional for a company to not be forth coming about the scheduling policy and not being honest about this makes my wonder what else they would be dishonest about.

The carpenter's work was excellent. They took the time to carefully fit my wood trim without any replacement. My only concern was with the triple window that took longer to complete because of having to special order the trim between the windows. Most importantly, I love the windows and am so glad that I went with the full-frame replacement. These windows face southern exposure and they really have made a big difference this past summer in helping to keep my home cooler.

We are very pleased with the step-in tub. The details that Mr. Les Stone and I discussed is exactly what I received. The employees at Ramco were always easy to talk to and kept me informed on when the installers and others would arrive and whom they were. They also kept me informed of any delays or changes. The installer was very knowledgeable of the step-in tub. A couple of weeks after the tub was installed, we received a call from Ramco stating that they wanted to replace the cover at no extra charge. Ramco stayed true to its reputation. I would recommend Ramco and plan to use them in the future.

. I didn't use this company.

I actually went through Home Depot, but they subcontract to RAMCO for the service I needed. I knew what I wanted was going to be pricey and I needed to be able to pay on time, so I didn't get any other estimates. Mr. Stone came tp my house once the appointment was made to talk to me about what I wanted. He showed me pictures of different types of structures and described how their product was made. It is an all metal pergola with a white painted finish. He measured the area and told me how much it would cost. He also gave a date they would be finished by. When they were ready to do the job I was contacted by the company and told what day they would lay the concrete patio. They got that done when they said they would and when I got home from work, I found out they had sealed not only the new part, but the existing patio and porch. The weather didn't cooperate very much for the rest of it. But they finished by the date Mr Stone had given me. It is absolutelly beautiful. It adds so much to the back yard; I feel as if I have an outdoor room added on to my house. I even had a neighbor stop by and ask me who did the work as she was wanting a pergola over her patio. I invited her to come in the back yard to see it up close and she was very impressed. I love my new patio now, before it was too hot to use because there was no shade at all.

Overall everything was excellent with the whole process from start to finish.

We had serval windows in our house that needed replaced. We made appointments with three companies. Les Stone with Ramco was the first appointment. He was professional with his presentation and explanation of why their windows where top quality. He brought samples for us to see. We agreed to buy the windows from Les. We scheduled windows to be installed on November 17th. The installers arrived only to find out the windows where manufactured wrong. The installer apologized for the inconvenience and contacted Ramco. Ramco contacted us Monday and reordered the windows. They set up a new installed date and told us that they would keep us informed on the progress of delivery.Windows arrived on time and the installation was done. The installers did a professional job. Les came out during the install to insure we where being taken care of. He told the installers to do what ever was needed to complete the job to our satisfaction. Our overall experience was good and I will use Ramco again.

They came in about 8:15 am and was finished at 5:30pm. They removed my bathtub and tile from the wall. Replaced it with the complete shower.. They removed all debrie and other than some dust eveything was left in order. If I used this company again I wouldn't just get a bid from them, but I would shop around.

The employees at RAMCO were always easy to talk to and kept me informed on when the installers were going to arrive and whom they were. The installers cleaned up after the job was done so there was no mess inside or out. I have gotten rave reviews on the quality of the window & installation from friends and family that have come by and seen my new windows RAMCO installed. I would recommend them to anyone wanting a top quality work & product. The installation was top quality work and they cleaned up after they finished the job. This is an old home with little previous work done before so I know the installation of new faucet hardware was not easy. All of their work and products transformed my bathroom to something that friends and family rave about when they see it now. I would recommend RAMCO to anyone looking to make bathroom improvements.

The sales rep arrived on time and we told him we were interested in replacing 20 windows. We also told him that we had already gotten an estimate from Window World and he said he couldn't touch their price, but that the windows they used were much better so we told him to go ahead and take measurements. We then sat down and he explained the differences between the 3 window choices they had and how they compared to Window World. Then he showed us the prices, which for their least expensive window was almost $10,000 more than Window World's least expensive. We told him we would have to talk it over and he left us with just the prices written on the front of a brochure, no written estimate like we had gotten from Window World. The sales rep was very knowledgeable and professional and did a great job on the presentation. If we were planning to stay in our home for a long time, we might consider their windows, but since we will probably move in the next 3-5 years, we can't justify the difference in cost.