Premier Air Duct

I purchased a $21 Groupon, with a stated value of around $400. The first thing Tommy, the owner, said when he walked into my home is that he smelled mold (this was before he even looked in my vents). He opened one vent and got a "special" flashlight out to "highlight" the mold. He stated he could spray a mold treatment in all of my vents for the low, low price of $400. He even said his company would be liable if I got a respiratory infection and he hadn't sprayed for mold. I knew I was getting scammed at this point, but I was tired of his pushy attitude and BS. He did a lousy job of cleaning my 9 air vents. I could still see debris down in the air ducts after he left. He sprayed something that smelled like lemon- scented air freshener, then left. He did not clean my clothes dryer vent as I had paid for. A friend that used to work for a similar company said the "special" spray is nothing more than a product similar to Lysol. He also said in the southern US, every residential and commercial air vent will have some harmless mold present due to the humid climate. The bottom line is buyer beware. Dont be drawn in by a cheap Groupon or Living Social offer. I left a review for his service on Groupon, but it was removed. These companies make money by convincing you to buy other expensive products (like "special" filters) and services. I can't speak for all air duct cleaning companies, but I definitely got scammed by Premier Air Duct Cleaning in Nashville, TN. NOTE: There is no address or zip code listed on their website. Tommy (owner) stated he would email a receipt for services, but I never received it (spam/junk folder checked).

Service tech claimed the system had mold, although he never proved it. He stated that he could not clean the ducts without first treating the mold. He charged an exorbitant amount of money that he collected before he began the work. The mold treatment caused respiratory issues for some of the family for a couple days afterwards. We received no estimate, work order, or receipt for the work done--only a credit card receipt. Further research of this company on the internet reveals suspicious business practices for which we can attest. Extremely disappointed with this service.