Precision Air Conditioning & Heating

Great. Scheduled call late am when we discovered furnace wasn't working. Same day availability. Came at the early end of the proposed time window (this is pretty rare in and of itself), late in the afternoon. Repairman was courteous, prompt, efficient, expert. diagnosed the problem (faulty exhaust pressure safety switch), gave an estimate, fixed it short order and was on his way.

Very professional work. The company went above and beyond to satisfy my family. New system is awesome!

The continued to come until everything worked to my satisfaction.

After 10 hrs. You never would have known the installers were there. There is no other company I would recommend in the Memphis area for a new install of HVAC units and components

First time using this company. Met the owner, Kathe Stewart, at a school auction event and was impressed with theprofessionalism and that all employees are "non-smokers, background checked and drug screened certified". A reminder card of the scheduled appointment arrived the day before. The office called in the morning to let me know that the service tech was 30 minutes away. The service tech arrived, had shoe covers on and was very pleasant and professional. I decided to purchase the annual contract to service one unit twice a year at $161.

They worked with my Geo Thermal unit's warranty to cover parts. I did have to pay for labor and the recharge. It took a while when the weather was cold but to my understanding it wasn't their fault. They were waiting on the part to come in. Benefits of having a special heating/cooling unit. I would use them again.

They were very friendly. I know they were very responsive. One of the times that went out, it was in middle of August in Memphis which was really miserable. They came out as quickly, and it was you know, especially given the number of people. It was one of those weekends where everyone's A/C started going out and they managed to come out in a very timely manner to get something resolved. They've been very friendly, very good about, you know I've never felt like I was being told or sold goods or anything like that, it was very genuine.

Upon inspection, guy discovered that the compressor was not working at all. He told me that I needed to replace the compressor at a starting cost of approx $2500 or replace the unit which he thought might be cheaper. I told him I was going to get a second opinion. Second opinion person discovered the wires were no longer connected to my compressor and the system was back up and running shortly thereafter. Can you imagine if I had just trusted them and not gotten the second opinion?

They started from scratch and installed all duct work as well. Everything that you could think of, they thought of. From the salesperson through installation went smoothly. The have great customer service and continue to have great follow up. I have even used their subcontractors for additional work as well.

I had a positive experience with them. The people there are very professional.

I got a call from the company to let me know that the truck was about 30 minutes away. I appreciated that since I had a lot going on at the time and they worked to accomodate my schedule. When Justin looked over the problem, he told me that I did not need to replace my a/c units as I thought I would have to. His honesty and integrity were very much appreciated.

Precision is always so professional! They were right on time, and very helpful. We recently had our roof replaced and there was a lot of debris in our attic around the unit so he ran the shop vac for me to clean it up. We skipped a filter change, so we had both filters changed and a check of the heating system.

Great company, not a single problem to list. I will always use them!

First learned of this compnay from my home inspector 2 years ago. They did an inspection of my HVAC and found one unit to be defective. They quoted me a price to install new unit but I went with my home-owner's insurance and had it repaired. Two years later system completely failed. Home-owners insurance wanted to put a cheap system in. I decided to settle for cash and called Precision for a quote. I was given the same quote from two years ago and the job was done within 48 hours. Did I mention this all took place during the 100 degree heat wave? That's right...I got a fair quote, quick turn-around when they could have really stuck it to me! Workmanship was very professional. Completely covered all surfaces walked on. Job site was spotless when they finished. Both technicians very respectful of my property. Great company, will recommend to neighbors and to all of you Angie's List subscribers. P.S. It all started with their rep, Justin. The man knows service.

I loved this company. They got it all done within a couple of days, had a great work force and I think they did me right. They did quality work and I will use them again in the future.

The work was completed in a timely manner. The workers were on time and professional. They laid plastic over my carpets and wore booties over their shoes, so they would not get my floors dirty. I was at home by myself with 2 small children when the work was being done and was not afraid to let the workers into my house. The workers were clean, well-groomed, and well-mannered. I was very, very impressed with the service I received and would absolutely recommend them again. In fact, Justin just finished his first yearly inspection and asked how things were going. I told him about our utility bills and how thankful I was that we had done the work. I figured the best way to say thank you was to write a recommendation. THANK YOU PRECISION!

Before contracting with this company,I had a least 3 other bids. One company said they couldn't handle it. I related from the start with Precision because they made me feel that they really knew what they were doing..they told me exactly what they knew I needed to solve a complex problem. I liked the fact that they used foam installation which Mr. Stewart insisted he be present to be certain every opening was covered. This has worked well as opposed to the other type as it contains the setting and the unit doesn't run constantly,saving greatly,I mean greatly on utility bills! I can also say you could not find better people to work with!!

They are pretty good. I have a yearly plan with them. So far they have been pretty good; the owner is better. They are pretty punctual and neat. I think having the heater and air conditioner serviced makes them last longer. I will continue using them unless I find somebody better, but I think they are pretty good.

This company and each and every one of its representatives (including Kathe, Justin, Phillip, Lucas, and others) have consistently surpassed my expectations. Every estimate was provided promptly and with five options from which to pick. Every service appointment was a breeze, with the techs arriving on time (if not a few minutes early) and communicating any issues or potential delays. Recently, one of the replaced evaporator coils developed a slow but steady leak in my attic. I emailed the company around 7:30PM one night to request service for the next day. I received a call from one of the owners of Precision within five minutes of sending the email and she was at my house and working to diagnose the problem within one hour (about 8:30PM!). She continued to work until almost midnight! The next morning a service tech came out to wrap up and make sure everything was running smoothly. All of this after-hours work at no additional charge. Incredible experience from an outstanding company.

This company was recommended by my Real Estate agent to do a in depth maintenance and inspection of the HVAC units prior to closing on my house. During their inspection they found that one of the heating units was inoperable and needed to be replaced. The coil was also leaking and needed to be replaced. They estimated that the costs of replacing the unit would be upwards of $4500, which was a significant issue in coming to a final closing price on the house. They were very good about explaining all that they had determined during the inspection and what it would mean for me as a new home owner. I explained that I would want to have the repairs taken care of myself, rather than have the seller fix things, so I could be certain that they were done correctly. I also was interested in taking advantage of tax incentives using more energy efficient units. They explained that this would be more expensive than simply replacing the unit at it's former level, which is all that a seller is required to do, and we discussed the various options. Upon buying the house I had them come out to get different estimates based on what amount of work I would have done; basic replacement, replacement to qualify for tax incentives, replacing the AC unit as well so that it would be compatible with new freon standards (this was something they had previously warned me of before buying the house as well) It was all very thoroughly explained to me by their engineer Justin, who had also done the inspection. He was very good about explaining things to me and answering all my questions. I also wanted to have the thermostats updated to fully programmable, digital units. Because the inspection had been so thorough, Justin was already to have the different estimates and begin work immediately based on which system I wanted to go with. I decided upon replacing both the Heating and AC so that they would be compatible under the newer standards, and would qualify me for the tax rebates. The final cost also included 10 warranty and 2 years service on those units, the house has a second, zoned system that did not need any updating. They started within a couple of days and the work was complete within a week's time. I had this work done before moving in, but they seemed to keep things pretty neat the couple of times I went by to see how they were progressing. Upon completion, Justin met with me at the house to go over the systems. He showed me where and how the air filters could be changed, including the other unit that they didn't work on. There were a couple of things that we had talked about that hadn't been seen to, such as removing humidity controls from a system that no longer functioned. All of this was taken care of within the next day or two.

Justin presented 5 options to us to resolve problems with the existing systems that were discovered during the home inspection (including the ceiling fan in the bedroom below being wired in to one of the units). The options ranged from trying to patch up what was already in place to high efficiency system with humidification and air treatment systems. The choice was ours, and he was very helpful in answering all questions we had. The team that permformed the install was courteous, professional and took pride in their work. Simply put, it was done right. Even the inspector remarked on the quality of the job.

On the first call the Tech "Justin" came out and preformed a "Tune up" which was spraying some acid on my out side compressor and washing it off with some water. He stated that the temperature of the air conditioner refrigerate was one set of numbers. Then he contradicted himself to my room mate and made the temperature difference worse. He did not find the main problem which was a kink my suction line to my outside compressor. Justin came out again so I could get an estimate on fixing the kinked suction line. When I asked for the estimate in writing he would not give me one in writing. He stated that if I was going to shop around he did not want to waste his time on writing me an estimate and I should either pay him $1500.00 dollars so he could do the job or go find a cheaper contractor. I am not about to give him or any other contractor cash on the barrel with out a detailed written estimate on the work to be done. Justin was vague and made me feel like I didn't know what I was talking about on my own home repair. The impression I have on Precision is they are a condescending company. I have good hard earned money to put to the repair of this Air conditioner system and I will not be giving it to Precision Air conditioning and heating, LLC.

They were great. They needed to add a part that was about a 1,000 dollars and it was not in the original estimate. They were so good that they did not even charge me for the part. I was so pleased with the service because they were unbelievably honest and fair. They are great to work with.

They serviced the compressor of my A/C and also conducted a check of my A/C ducts without my telling them. Jolly good.

My A/C was not working. It was in bad shape, was not getting cool and taking a long time to give even a little cooling. This company got my A/C running well. No problems after their visit.