Paul Davis Restoration

Not good. I will contact this company again. I do not understand what happened. I find this to be very unprofessional.

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Outstanding from beginning to end, excellent communication, excellent workmanship. Price is an estimate...as the cost was mostly paid by insurance minus my deductible.

They set the standard so high. I think that’s on originally dislike those other people so well. They just call us every day to see if things were going well. They send in a man and he checked on everything. They were so professional when they’re through with their service. They did a beautiful job. The man who worked together was so polite to each other. They were just professionally trained. We were especially impressed with another man named Paul. He knew what was going on, what to advice and so forth.

I am a carpenter, I have rehabbed, I am a retired rental property maintenance technician. I am in awe at the high quality of the work that was done and the level of professionalism and honesty.

THEY WERE A LIFESAVER! I called several places on the Friday afternoon before Memorial Day weekend. The job was not huge but it was a crisis situation. Most of the other places I called didn't even call me back. They sent someone out to handle the situation immediately. They were professional from start to finish. I was really surprised to see that some people had evidently had problems with them. I would never consider calling any one else for restoration services based on my experience with them. Professional and excellent from start to finish. I love them.

Paul Davis Restoration did a terrific job. The supervisor, Randle Whitmore, did an excellent job of explaining the work to be done and making sure it was accomplished promptly and professionally. The bathroom vanity, cabinets, mirror, and some drywall needed to be repaired and/or replaced. When they were done, I couldn't tell there had ever been any damage. The entire process, including repainting the entire bathroom, took five days, exactly what had been promised. Definitely recommend.

Every employee that I deal with at Paul Davis was the consummate professional. Starting with the phone calls to their office, any necessary follow up calls, timely arrival to complete the work and every aspect of their operation was above and beyond my expectations. When I purchased this house I replaced a florescent light fixture in the kitchen with an incandescent light fixture. The area around the florescent light fixture had to be painted and the paint was off by a couple of shades. The person from Paul Davis saw that this did not match and he painted that area for me at no additional cost and gave me extra paint in case I needed to touch up somewhere else later. Now you tell me how many contractors you know that would do that for you without you even asking!!! If I ever had a need for water damage repair in the future, only one call will be necessary and that will be to Paul Davis Restoration. You can’t go wrong dealing with these people.

Provider was recommended through my insurance carrier USAA. Pricing was more than 2X all other proposals

They were very good. They did an excellent job and we were very happy with it. The insurance paid for the job.

We ended up not having to use them. We had a pipe blow out in the wall and they loaned us a circulating fan to dry out the floors and stuff. We decided not to file a claim through our insurance company and Paul Davis is who the insurance company uses. But we paid for the repairs ourselves and they still let us borrow the fan for a month and they didn't charge us for it. They were very polite, and everybody did what they were supposed to do. It was a little tough getting them on phone.

It went great. Saved some money on the windows by fixing them instead of replacing them. I've used them before for a major remodeling job.

the painting and sheetrock replacemant was excellent. however, the cabinets were not repaired / rejuvenated properly.it took over two months to have the mistakes corrected and be close to acceptable.the quality of the cabinet repairs was totally unacceptable twice and were finally completely stripped and redone completely by the sub contacter to finalize the repairs, after two substandard attempts were refused upon inspection and redone completely. far too long was taken to correct the poor quality that was evident.

They did a great job and very nice to deal with. I would use them again.

This is the company that my insurance contracts with and sent over to dry out the water. Here is the letter I sent to my insurance company about my expeirence with them. I just wanted to say that I am not happy with the water restoration company that was sent this time. I had expected the cost to be similar to last years claim as the damage was not as extensive as the roof leak. * The cost was never discussed before they setup equipment* As they left yesterday, I asked about the price and the technician said he expects upward of $500 but can't give us an exact amount until he puts it in the computer. We pointed out that last year we only paid $110 and were not expecting to pay so much more. His response was and quot;I don't know until I put things into the computer.and quot;.* Later that evening, we talked to the company about the cost difference again. He said it was roughly $25/day per fan leaving me with the impression that the $500 quoted by the technician was inaccurate and we would be roughly at $125 since we had four fans and the dehumidifier. * Today they came to check how things were and remove the equipment and completely surprised me with a bill that was close to $400. When asked why it was so high, I was told that it is $25/day for each fan again and a hundred something for the dehumidifier. I am assuming the rest is for labor since I have not been given a breakdown of the work and cost yet to be sure. I questioned the price to the technician again and he said that they did give us a break as the job would have normally have been at the $800 mark. It feels like we are being taken advantage of during an emergency situation by a company who tries to squeeze every penny they can, adding equipment while the homeowners are distracted by dealing with the installation (and costs) of a new water heater and never explaining what they do, why, and avoid providing any information about the actual costs until it is too late. When I was agreeing to the company to come I was expecting:* That similar services come for a similar price, not nearly /four/ times as much.* Being told about the expected costs before anything was done. I probably should have been more on the ball with this but since they had insisted on coming at the same time as the plumber was working, we were distracted by dealing with that and the $1500 bill to fix the leak issue to begin with.* When they did actually talk about cost with me, I expected I was being told about the costs of all equipment and labor, not just the cheapest of the equipment that was left. What I would not have expected is the company virtually dropping as much equipment into my bedroom as they can fit, use additional equipment without explaining its necessity, avoid direct questions about the costs and then charge us with four times the amount we told them we expected to pay. Because of this, I would highly recommend that USAA re-evaluate using this company and go back to the company that was used last year for these reasons.

The experience was fair; they use a lot of immigrant help and I am not sure whether they are here legally or not. If you are not careful they create a lot of collateral damage. In my case they destroyed an air conditioner; they bought me a new one but they almost broke that too. I do not know whether I would use them again in the future.

I picked them because they were listed under my insurance company's recommendation. They were very good. The quality of workmanship was very good. I will tell others that I appreciate their work, and I like them very much. It was insurance company who paid them, and I paid my full deductible. They used different contractors, and they were excellent.

Considering the huge job at hand, they did a great job picking up all of the debris and garbage. We were very pleased with the clean up and we were impressed with the work and how quickly they were getting the job done. When it was all over, we were very pleased with the ending results and there weren t any problems. The work was done under our warranty.

Paul Davis made the transition of this job rather smooth. They was extremely cautious in keeping everything clean so that the dirt and debris did not get into my house. I can see that they do very well with remodeling jobs and I would never mind hiring them again for anything they may provide. If I am in need of the service, they got the job.