Since 1995 Old World Floors has been the Midsouth's premier hardwood flooring contractor. Old World Floors is a family owned and operated small business. Known for outstanding flooring knowledge, business integrity and customer service, Old World Floors is the preferred flooring contractor for hardwood installation and refinishing. They also install a variety of carpet and tile flooring. Visit the showroom near Wolfchase Mall to see one of the few showrooms with over 30 beautifully installed hardwood floor products.
The estimate was free, but they asked for a deposit of 50%. Which was, No! They were the highest in the estimation. The deep cleaning or construction was not included in the estimate. It would be an additional cost. In the refinishing, the said the two coats, but didn't mention the primer, and it was very high. They didn't add the Angie's List discount when they sent it, even when I told them I was on the Angie's List they didn't include it. It was just a sloppy estimate. The guy was late, one of the them forgot about it. I was waiting. I will give them a "B", not hurting them and maybe some other people will a better experience with them. They gave me an estimate in February and my husband was sick, so I had to stop everything and came back to it in May. I don't believe in 50%. If you are a big company, you should have the means to do it. I am not taking my house and running away. That 50% down is just not acceptable. I would never accept any company that ask for money upfront. I did once and the guy just disappeared. I would never do it again. The price was the reason I didn't hire them. Because of the 50% down, it was not professional.
Description of Work: It was an estimate for hardwood flooing.
Rating Category
Rating out of 5
value
3.0
professionalism
3.0
responsiveness
5.0
Christy A.
06/2017
5.0
hardwood floor
+ -1 more
They fixed another company's error in my floors. Very happy with the results. They missed 1 spot and responded quickly after I called them back. Floors now look great. Chris did a great job and was very easy to work with.
Description of Work: Screen and coat hardwood floors to repair what another company had messed up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Randy L.
10/2016
5.0
hardwood floor
+ -1 more
Went well. Old World met all their commitments and did a great job. This is the third project I have done with them in 20 years and they never disappoint.
Description of Work: All upstairs hardwoods needed to be refinished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Marc B.
04/2016
5.0
hardwood floor
+ -1 more
unknown
Description of Work: Very happy with the service and quality of the work. Jerry Jones & staff went above and beyond by dropping off samples (we could not make it into their showroom during business hours), working closely with us to squeeze our install into a tight window with short notice, finishing within the quoted time by working with me on a creative solution when a challenge arose (painted concrete that otherwise would have required sanding & a major delay) and checking up on the installation while it was in progress to insure the quality of the work was up to standards. The follow-through after the flooring was completed was most appreciated and Old World Floors will be our choice for all future flooring.
Rating Category
Rating out of 5
Yes, I recommend this pro
Erin S.
12/2015
5.0
flooring contractor, hardwood floor
+ 0 more
unknown
Description of Work: Old World refinished all of my hardwoods. They also removed old heating grates from the floor and filled in with hardwood. One of the spots where the new floor was put in was originally very different in color from the rest of the floor. I called them and they immediately came out to fix it. The other spot where they replaced the grate had a lot of settling issues with the new boards. Every time I called about it, they sent someone out right away. They are dedicated to getting the job done right. I cannot comment on comparative pricing as this was an insurance claim.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TIM C.
03/2015
5.0
hardwood floor
+ -1 more
unknown
Description of Work: Terrific to work with.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Michael M.
10/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Our other hardwood is no longer available. They came up with the idea to inlay a darker color where the old meets the new and fill the middle with an oak. Looks beautiful and very custom! All the employees nd the owner went out of their way to accommodate our wishes. Wonderful people!
Description of Work: Removed carpet in 2 rooms and replaced with hardwood
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
Caroline C.
10/2014
5.0
flooring contractor, hardwood floor
+ 0 more
I was very pleased with the service and professionalism of this company. My floors turned out great. The guys let me try lots of different stain samples on my floor and were very patient and helpful while I tried to decide. The satin oil based poly gave a fantastic low screen finish. I'm thrilled. There were a couple of holes in the old floors that didn't get filled initially, but they came back out and filled them for me without even flinching. I would recommend this company and use them again.
Description of Work: Refinished new and old hardwood floors, entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Roger L.
06/2014
5.0
flooring contractor, hardwood floor
+ 0 more
unknown
Description of Work: Refinished original oak floors in 3 bedrooms, hallway, and stairs. Completely finished the job in 5 days.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Ann M L.
04/2014
5.0
floor cleaning
+ -1 more
Excellent personnel.
Description of Work: Cleaned and waxed 2700 sqft of hardwood flooring in my previous home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,975
David W.
01/2014
4.0
hardwood floor
+ -1 more
After scheduling an estimate Tom came out and took a look at the job. We got a quote for nail-down 3/4and quot; hardwood floors. We called later and also asked for a qote for glue-down engineered floors. Either were to be installed on the concrete slab. In the case of the 3/4and quot; hardwood, we would have them also install a plywood subfloor. We opted to go for the glue down 3/8 engineered hardwood. When it came to product selection, this is where there was a lot of problems in communication. 1. Don't e-mail the company if you expect a timely response. I had to call several days later and ask if they did receive my email which they would then go hunting for. 2. Their website has a virus somewhere - I was directed to look at the website for product selection, and every time I clicked around on images, I would get a virus alert. Once we agreed on a product that could be installed in the time-frame we wanted, we scheduled installation. The tear-out was done in one day, which was impressive since they were removing 3 different types of flooring, including a marble salb and mud-bed in the entry way ~150 sqft. There was some additional leveling that needed to be done on the existing floor, which was verbally communicated but not on the initial quote and ended up adding about $700 to the final bill. It needed to be done, but when I was told it would be and quot;a few hundredand quot; to do this, I was expecting more like $300-400. When I again spoke to Tom about the front door, which would now have a 2and quot; gap underneath (from removal of previous flooring), he expressed that the initial job quote was for a nail down floor and that he didn't know why we were doing an engineered hardwood (3/8and quot;). I let him know that the gap was planned and we were getting a new door, and had planned for this. However my problem in this line of communication was as follows: If this was his and quot;joband quot; then why did he not know what was happening on it. The sales person in the front office, Leslie, actually told me she had spoken with Tom when we were selecting a product and steered us away from a 3/4and quot; nail-down floor because of a different door that would be too low (not enough clearance from the floor). In fact she assured me that a 3/8and quot; floor was the maximum thickness we could use. After the floors were leveled (using a self-leveling concrete), the floors were installed over a 2-day period. When I spoke with Tom, I let him know that on the final day of installation that I would be out of town, and I would prefer that the key to my house not be tossed under the door mat. He assured me that they would hold onto it. However when I returned from being away, I found the key under the mat. Overall, the flooring and care that went into installation was good. While I did not like the extra expense of leveling the floor, I'm glad that they took the time to do it. However, the communication to the customer and within their respective sales, jobsite manager, and work crews is poor.
Description of Work: Tore out old flooring and installed new engineered hardwood flooring in about 750 sqft of our downstairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Donna W.
12/2013
5.0
hardwood floor
+ -1 more
Amazing. We backed of the deal when other house sale fell through. Refund and they understood. Then back on again. and they made schedule work so that floors could be finished and dry before move in. And the quality amazing, the yellow pine hallway now matches rest of house. Rippling from water damage gone. Used them several years ago in 1912 house on Spottswood. The old furnace grate had been removed and plywood added. Removed carpet, they matched old floors and you could not tell there was a patch. Installed new prefab floor in prior home, again. super job. Would never consider using any one else. BTW, most recent job, movers scratched floors, mentioned and they responded can fix, happens frequently. Great local Memphis small business and completely honest.
Description of Work: Refinished floors, almost 2000 sq ft in home just purchased, built in 1995 with water damage and quite a bit with no stain remaining. Also, hallway had different stain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Jay M.
05/2011
5.0
hardwood floor
+ -1 more
First week was comprised of ripping out old carpeting and pad, entry tile and installing new flooring. Second week was staining, sanding and polyurethane coating three times. They reinstalled the existing baseboards and added shoemolding. Each team was very professional, courteous and left the home in almost spotless condition each day. I talked to the owner, Tom, before and after the installation and was very pleased with his product, service and installation teams. People who have seen the floors prior to our move in are amazed how well they look.
Description of Work: Before the work proceeded, OWF's wholesaler delivered the wood to our new home to acclimate for 10 days. After that, they removed the 14 year old plush carpeting, pad and baseboards on Monday. On Tuesday, they began installing real plywood (not OSB), 5" x 3/4" red oak riff quartered flooring and quarter round molding. Stained flooring to antique brown, finished with 3 coats polyurethane.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,660
Rose G.
01/2011
4.0
hardwood floor
+ -1 more
They came promptly, they gave me a written estimate, and they gave me a lot of information about taking care of the floors. They told me what the process was and the floors look good. The guys that came were fairly messy and they left some trash. They took the quarter round up from around the edge of the floors and the numbered the boards with blue masking tape so they could reinstall them correctly. It was a good idea but they left the blue tape on and caulked over it so when I pulled up the tape some of the caulking came off. There was a lot of cleanup to do when they were finished. I would consider using them again but I'm not positive.
Description of Work: Old World Floors sanded and refinished my wood floors.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara B.
09/2010
5.0
hardwood floor
+ -1 more
The job went very well. They showed up and performed the work according the schedule agreed up. The quality of work was excellent and the laborers who did the work were very professional and courteous. They cleaned up after themselves at the end of the day and did not leave any empty bottles, cups, or trash.
Description of Work: I had water damage on hardwood flooring. They replaced the hardwood in the damaged room, and sanded and re-stained the remainder of the 1st floor hardwood so that the staining would match up. I also had some water damage in one bedroom on the 2nd floor. They removed and replaced this carpet and also replaced the carpeting in 3 additional bedrooms. The carpeting in the 2nd floor hallway was removed and replaced with hardwood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,500
Dale C.
09/2010
5.0
hardwood floor
+ -1 more
Their prices were very reasonable compared to everyone else. They were there when they said they would be, did what they said they were going to do, they were easy to deal with, and problem solved when needed. They were the best! I didn't have a single complaint.
Description of Work: They put hardwood in our hallway and stairs. I used them again later to install carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jodi H.
10/2008
3.0
hardwood floor
+ -1 more
A representative came out promptly, was on time and very professional. The company e-mailed me a quote within 24 hours. The initial quote included oil-based polyurethane, however after doing some research I asked if they could do a water-based polyurethane and they accommodated my wishes. When I saw the floor after being sanded I was very pleased as the floor looked great, however the problems started with the polyurethane. After the first layer was applied I noticed that there was a very noticeable stain caused by an overflow of polyurethane, plus a coin-sized circular stain. I saw the technician the next morning and pointed out the two stains and requested that these areas be remedied. He did attempt to fix them but the stains were still there the following morning. The technician attempted to hide the stain by applying the threshold to cover it, but it was still visible. As the work was completed, I called the company and they came out quickly and attempted to fix the problem. In hindsight I wish I had not approved the quick-fix job they did which involved scraping the problem area and applying yet another coat of water-based poly. What frustrated me was the fact that the rep also tried to cover up the stain with the threshold! While this may be normal business practice for many or most companies, it left me with the impression that they really didn't want to fix the problem that *they* created-they would have preferred to cover it up had that been a viable option. Today my floor still has a dark stain where the overspill originally was. I'm not thrilled with it, but I can live with it.
Description of Work: Sanded and refinished hardwood floors in three rooms plus closets and hallway.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$1,000
08/2006
4.0
hardwood floor
+ -1 more
When they came out they took there time talking to us about all the different woods, the prices, advantages and disadvantages of each. When we finally decided on what we wanted they did a great job of installing it. They are kind of high priced but if you want quality work I guess you have to pay the price.
Description of Work: I had them install four rooms or Brazilian cherry wood flooring; all materials were included in the price.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Floor Cleaning and Waxing,
Carpet Sales and Installation
FAQ
Old World Floors, LLC is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Old World Floors, LLC accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Old World Floors, LLC does not offer free project estimates.
No, Old World Floors, LLC does not offer eco-friendly accreditations.
No, Old World Floors, LLC does not offer a senior discount.
No, Old World Floors, LLC does not offer emergency services.
Yes, Old World Floors, LLC offers warranties.
Old World Floors, LLC offers the following services: Hardwood flooring, hardwood refinishing, carpeting, vinyl flooring, laminate flooring & tile flooring.