Merry Maids

Description of Work: .

Description of Work: They are my housekeepers. They came out recently to clean all the windows in my home.

Description of Work: House Cleaning

Description of Work: We use Merry Maids for housecleaning services. They come every two weeks on Friday.

Description of Work: I used Merry Maids for housecleaning.

Description of Work: They cleaned my house for me.

Description of Work: I contracted with them in September, 2011 to clean the first floor of my home

Description of Work: I had my house cleaned.

Description of Work: They do not do floors. After asking they did mop once and since have not touched the floors. All I get for $100 is my floors vaccumed, beds straightened, trash taken out and bathrooms cleaned. The countertops are not cleaned, the floors are not swept or mopped and the first initial cleaning I paid $40 extra for my oven to be cleaned and they did not complete the job. I had to call the supervisor and have them come back out on the next visit and complete my oven. I signed a contract or they would already be gone. Three more visits and I will never call Merry Maids again.

Description of Work: Did not stay for the 8 hours they were hired for..left less than 2 hours on job Did not clean interior of drawers as requested Stank of cigarettes Truck had "piercing and tattoos" signs on it Not in uniform Bad attitude

Description of Work: I was a little nervous using someone I didn't know but they send a professional rep out first who answered all my questions. He described how their associates are trained for cleaning, its incredible, they are real pros. Plus, he gave me a generous coupon for Service Master Clean carpet cleaning ... nice touch.

Description of Work: Hired to clean my 2,800 sq foot home.

Description of Work: I started using Merry Maids in approx. May/June of 2009 because I had just had a brain tumor removed, and was unable to keep the house up to my standards due to the fact I couldn't do alot of bending and lifting for awhile afterwards. I had already hired another company to do services prior to surgery, but had to let them go a couple weeks after surgery as they were not doing what I was paying them for( two friends pointed out stuff that I was unable to get to myself to see), and was tired of having to feel like I had to call the company to tell them what wasn't done. SO, after I met w/ the manager of Merry Maids at my house, I decided on what package I wanted and she let me know the cost. I think at first I had them come once a week, and then after sometime I knocked it down to every other week as I was able to physically take up more of the slack. So I am clear, I do not expect anybody to be 100 percent perfect all the time, BUT I do expect some consistency and some knowledge of how to clean when I am paying for a service.From the git- go service was all over the place. The very first week they came it was good, and then it slowly deteriorated. I had a team that would come out at first and then that dwindled down to one person, whom although nice, was not able to do my whole house, the way it needed to be done, in the time frame they allot them to. I have a two story 5000+ square ft. house, and at first, I was having them do all of it. After my son moved out, the upstairs didn't need to be cleaned as much, as nobody was up there, so I just paid for the downsatirs to be cleaned. I don't think they ever touched my laundry room. About half the time the bathroom fixtures and sink and counter tops would end up w/ a white haze left on them. I spent many hours cleaning up AFTER them. There were several occasions when they were not showing up when they said they would be here. I would get a call the day before from Arminda reminding me that tomorrow they were coming to clean, but I would ALWAYS have to prompt her to tell me when they would be here. Very annoying when you need to know when you need to be out of someones way to clean... The last straw was this past month when I was hosting some company here for a week, and had booked a TEAM of maids to come clean my entire house(deep clean) on a Friday before there weekend arrival. I called the week before to arrange it, and specifically asked for a team and how long and what time they were coming for. I was told that a team would be here between 9-11am and would be here for apprx. 6 hours Arminda called on Thursday to do her usual 'reminder' , and, when I asked, she told me they would be here closer to 10am. I had to leave by 10;30, so I called the office when nobody was there at 10:30 and told them where I put the key; she said they were on their way. I got home at 5PM, and there were two ladies(one regular one) in my house. I asked the regular cleaning lady , who was in my bathroom, how long they'd been there, and she said she got there at noon-by herself and had been cleaning the entire time up until approx. 45 minutes prior to me coming home when this other woman arrived. They were not even 1/2 way done. To spare all of the issues, I am just going too paint this picture for you: In the next 1 hour , they thought they could clean 1/2 my house, do it well (including my large kitchen and my master bath), mop and be done apparently, because thats what they did! I was in the guest room exhausted and waiting for them to finish my bedroom so I could go back there, when the woman I did not know knocked on door and asked me how to clean my refrigerator doors, because what she was using(PLEDGE) was not working(duh). I came out and showed both of them the product I use and how to use it, but because they had used a couple different things of their own already , the doors(Stainless) looked like h***. In fact, the one regular woman even made a comment to me that she didn't know they were stainless!

Description of Work: There isn't nearly enough space here to begin to describe all of the problems I experienced with this company. From scheduling to billing to exceptionally poor work performance, we had it all. For the sake of brevity, I will only list the most egregious problems. The cleaning people showed up 2 hours late. They did a terrible job cleaning overall (laundry and breakfast rooms didn't appear touched), and the specialty rooms were the worst. We have a small 2 bedroom, 1 bath home, and the bathroom was supposed to be a specialty room. They failed to clean the vanity, countertops, faucet, dust the blinds, and they left streaks on the floor. They also broke a soap dish (that is installed into the wall), and the manager told me that while they would pay to have it replaced, they wouldn't pay for the installation. Baseboards and ceiling fans were untouched and the blankets on the beds were messy. Then to top it all off, they charged us $40 more than they were supposed to! Unreal!

Description of Work: They were supposed to clean every 2 or 3 weeks.

Description of Work: I have my 6,000 square foot home cleaned twice a month from top to bottom. They clean every surface in my kitchen and bathrooms. They vacuum, mop and dust. Anything in need of cleaning, they take care of before leaving.

Description of Work: This was supposed to be a ''deep cleaning.'' I had just moved in so I paid $276 for them to clean my 4 bedroom house. They estimated 4 to six hours- but stayed less than 4.

Description of Work: Merry Maids cleans our home twice weekly. They do all major cleaning including vacuuming, dusting, windows and bathrooms.

Description of Work: Merry Maids does the housecleaning every two weeks. They do the deep cleaning jobs. They do jobs like clean the floors, clean bathroom, clean refrigerator and oven, and clean all the windows on the inside.