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Maclin Security Doors Inc

Doors, Sunrooms and Patio Enclosures, Windows,

About us

Family owned and operated since 1986

Business highlights

38 years of trusted experience

Services we offer

Windows, doors, awnings, car ports & patio enclosure installation, replacement & repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.734 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
12%
3
0%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.8
Showing 1-25 of 34 reviews

Johnny B.
12/2020
4.0
sunrooms
  + -1 more
The work began the first Wednesday in October 2020 as promised. It was completed 2 days later. I was please, however 2 weeks later I noticed a bubble or separation in the middle, ceiling panel. I called and spoke to John Maclin, John instructed the installer, Hunter to inspect the ceiling. Hunter sent his employee out to inspect the issue. The employee suggested to reinstall the roof. The employee suggested making some sort of adjustment first by using a 2x4 as a brace. This contact with the employee was made over 30 days ago. I’m still waiting on a resolution. Today is 12/07/2020. Johnny Brand
Description of Work: Install a sunroom on top of my slab patio.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Kathy W.
07/2019
1.0
metal restoration, doors
  + 0 more
Metal roof on patio was put up May 2016. It always leaked, they wouldn't come back to fix it they told me to caulk it. We kept the gutters cleaned always. It rained one day and the patio top collapsed. I called them trying to get it repaired, after all its only been up 3 years. I expected to pay to fix it, but Jason told me they had to replace it couldn't be fixed and price has gone up from $2668 to $3500. He took me this on the phone never saw the damage, he just wanted to put up new one. I told him I wouldn't have another one. This one fell with rain and clean gutters!!! I would never recommend them for metal roof ever again! Why would I pay $3500 for something I knew the rain would collapse it? They didn't even offer to help with anything. These gutters were clean, I notice they blame everything on glutter cleaning.
Description of Work: Metal roof on patio

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$2,668

Response from Maclin Security Doors Inc
We very rarely see patio covers fail unless extreme weather or unkept gutters. This would not allow water to escape the top of the cover if the gutters are full therefore explains it collapsing 3 years after installed. Our warranty is a full year to make sure there are no leaks or issues regarding install or product failure. This particular incident happened three years post install and wouldn’t just collapse 3 years later without something else contributing to the problem (gutter full of leaves)We have no way to ensure the homeowner properly maintained their cover or gutters. We offered to replace at the current market value just like any of our customers. Unfortunately we don’t control prices of aluminum and everything costs more 3 years later. We are sorry this did not satisfy the customer. I just realized. You did a review in 2017 talking about how bad the leaves were and you couldn’t get to them to clean them. So your gutters were clean this time I suppose. Said you would never use us again but you contacted us back to have us replace it again. I guess some people just try and get something for nothing and when they don’t they want to make false accusations and write bad reviews. It’s so sad. We are a Christian family owned company and it makes me sick when people want to try and get something for nothing. If you are reading this review. Please read the review in 2017 she made and then read the one from last year. Someone isn’t being truthful. I’m sorry but sometimes you just have to tell the truth. This cover failed 3 years later from not taking care of it. After she made false accusations and bad reviews we were still willing to replace at the new cost years later.

Justin M.
05/2018
5.0
doors
  + -1 more
Amazing quality and service. I recommend them to anyone that needs doors. I will definitely be a returning customer.
Description of Work: Had 5 custom size doors done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric M.
03/2018
5.0
awnings, doors, sunrooms
  + 1 more
It was great to work with Maclin Security Doors. Jason Maclin walked us through the process and helped us understand everything along the way. Would recommend Jason to anyone.
Description of Work: Screen Enclosure

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret W.
10/2017
5.0
doors
  + -1 more
Ashley came to measure my door frame, and she was on-time and did an excellent job. She recommended that I change my door opening from the left side to the right side to better access my ramp. That's not an idea that would have occurred to me, but it improved the situation. It turns out I needed a custom-sized door, and Maclin makes them on-site. My door was ready within a week, which was less time than Ashley estimated. Jerry did an excellent job installing it. It's a superior door to what I had -- heavier, with a more sophisticated lock (according to my locksmith who re-keyed it to match my other doors) and with removable glass for cleaning. I couldn't be happier with my experience with Maclin Security Doors, and will use them again should the need arise. Highly recommend.
Description of Work: My security door lock broke, and I used it as an opportunity to get a better quality door from Maclin Security Doors, Inc. I consulted Angie's List, the Better Business Bureau, and Nextdoor.com to get recommendations, and Maclin received the most impressive number of votes/scores from all of these sources.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy W.
06/2017
2.0
sunrooms
  + -1 more
I found this company on angies list like i usually do and all is usually good. But not this time. I called them for the service, patio cover was put up that week in 2 hours. The guy that put it up said if it leaks when it rains mark the spot and I'll be back to caulk. He never returned, i called to ask about it and the guy's first response was "you just now calling" I'm not please with the cover at all! It has deep groves on the top, which catch leaves. These leaves go straight to the gutters that came with the cover. The gutters are cluttered every time it rains! We are not able to clean them every time it rains and you should not have to. They are constantly stopped up therefore the gutters back up in the patio. I would never use this company again, they are not professional with service or any problems. I even told my sister about them right after i got the top and she got one, she's got the same problem. I read some bad reviews on this company last night when i googled the company. I really believe in angies list and will continue to use her but not this company ever again. The first pic is where water leaks in. You can see the drops of water even tho it's not raining now. The second pic is where it backs up inside the patio. You can see the dirt on the inside where it rained 4 days ago.
Description of Work: Patio cover.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$2,400

Response from Maclin Security Doors Inc
I truly hate that you feel you had a bad expience in any way. We stand behind every job no matter the size. But let me start by saying you have to maintain or clean anything you purchase. You have large trees as you see in the picture. We give you a complete one year warranty not to leak and if it does we stand behind our work. If the patio was leaking months ago it would have been an issue. We have had some very large storms and of you don't clean your gutters out and the water backs up you will have problems. We are a small family owned company and stand behind every job we do. Our name means more than one job. I wish if you were having issues you would have reached out to us earlier. I still will as a courtesy to you get out to fix the leaks even though it's out of warranty but you have to keep the gutters clean or you will continue to have issues.

Robert D.
10/2015
5.0
awnings, doors
  + 0 more
Prompt and professional installation. Arrived on time. No problems.
Description of Work: Installed patio cover

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Mark K.
03/2015
5.0
doors
  + -1 more
Did a great job from first consultation to installation. Worked with me to help come up with what I wanted and needed. Flexible and accommodating. Everyone I had contact with were very nice and a pleasure to deal with. I highly recommend them!
Description of Work: Installed 2 security doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,822

Response from Maclin Security Doors Inc
Thank you so much for the business and we really appreciate the review. Word of mouth is the best advertising and we can't thank you enough from the Maclin family.

Jeffrey C.
08/2014
5.0
doors
  + -1 more
Smooth and fast installation. Doors are great!
Description of Work: Two new security doors purchased and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Maclin Security Doors Inc
Thank you for the review. We appreciate your business and look forward to doing more business in the future. Please let us know if there is anything we can do for you. Thank you. Jason Maclin.

mary R.
06/2014
5.0
replacement windows, doors
  + 0 more
Removed our old storm windows and casement windows, hauled away. Installed new vinyl windows. Installer was professional, quick and did a neat job. My door is beautiful. It is the glass that won't break so I feel very secure. Very pleased.
Description of Work: Installed windows and security door. Excellent quality, professionalism, good value/price. Would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Maclin Security Doors Inc
Thank you [Member name removed] for the business. We really enjoyed working with you. We look forward to doing more business in the future. Thanks again. Jason Maclin.

David C.
06/2014
4.0
doors
  + -1 more
Even though the security door wasn't built by Maclin, they were willing to come out and work and repair the frame which had been broken by the burglar.
Description of Work: Maclin Security Doors rebuilt the crowbars of a security door.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

DeAnna M.
05/2014
5.0
doors
  + -1 more
Amazing!!! service attendant pulled up in front of my house at exactly 8:00 (my appointment time) He was very professional -very pleasant -and quot; clean cutand quot; guy and I could tell immediately he knew his business. He went to work immediately and repaired all doors to work like new doors. I couldn't be more pleased. I would definitely use again and highly recommend Maclin Doors.
Description of Work: adjusted and replaced door sweeps on 3 iron storm doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$94

John H.
03/2014
5.0
doors
  + -1 more
They did great, they did fine. They showed up on time, they made me aware of the problem, they are not that bad. They cleaned up after themselves. The pricing was competitive.
Description of Work: Maclin Security Doors Inc added a security door on the front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Denise V.
01/2014
5.0
doors
  + -1 more
exactly like it was supposed to
Description of Work: installed two security doors

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Maclin Security Doors Inc
Thank you for your comment. It was a pleasure having you for a customer. John Maclin

William B.
09/2013
5.0
doors
  + -1 more
Installation was on an old Midtown house built in 1928. Door opening was non standard so it took two trips since they had to add some additional steel tubing for the framing, but they were great. Door is excellent quality, and installation was perfect. I priced several doors, and their prices are very reasonable (considering the level of quality you get). They showed up on time for each appointment. I will definitely use them again.
Description of Work: Installed a wrought iron security door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Pamela C.
07/2013
5.0
doors
  + -1 more
If you don't have a standard size door then they customize it. They put on a storm door that you absolutely contribute then you lock yourself out and did not put a key in some place because you have to be inside the house to take the door off. My doors are in excess for 30 years. My daughter was like only maybe 4. Now, she has an older house. Her doors are beautiful, but they didn't obstruct the wood. Someone cannot break in to her house because the place is smaller than a human could get through. They are very reasonable. They maybe a little more expensive than Home Depot or Lowe's or something, but they do custom doors.
Description of Work: Maclin Security Doors Inc. do storm doors. They were the ones who installed the storm doors on my daughters house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LINDA R.
07/2013
5.0
doors
  + -1 more
,I had been slamming my security door shut - the only way to close it - and it finally got so that I couldn't open it at all. It was stuck for several months. My DIY attempts didn't work and I didn't know whether it was a problem that could be solved by a handyman or not. Finally I called Maclin Security Doors to see if they did repair work. (The door is old and I don't know who installed it.) They sent someone out that afternoon. He worked on it for an hour or so. Now, it is a joy to open and close my security door. It works perfectly, smoothly, is perfectly balanced. The repairman addressed the problem efficiently and professionally. I was happy to pay the service fee.
Description of Work: Fix my security door so it would open and close.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Angel S.
05/2013
5.0
doors
  + -1 more
Went extremely well. I came into town over Christmas, visited their office, and ordered the door. It was installed a couple of weeks later, and my mother was very complimentary of the installer, noting that he was very polite and professional. I came back into town the following month and requested a couple of adjustments to the door. The installer met me at my mother's house at the agreed upon time and made the adjustments. He also gave me some tips and tricks on maintenance. The door looks great and functions as designed. One of the features I had specifically requested was that the door automatically close and latch (not lock) once opened. My mother's dogs were able to push the previous door open and accidentally got out last year. With the addition of the new door, this is no longer a concern. Further, my mother indicated that she has gotten numerous compliments on the door and is very pleased.
Description of Work: Installed iron security door on my mother's house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

David C.
03/2013
5.0
doors
  + -1 more
Started and finished on time. Used high quality materials. Installers were professional and knew their business. They took their time and assembled the structure carefully. After almost a year the carport looks like new and is very sturdy.
Description of Work: Instaled a carport for my trucks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

John H.
02/2013
4.0
doors
  + -1 more
Scheduled an initial visit with a sales person to provide me an estimate. I agreed to the estimate and scheduled a time for the installation. I had to reschedule once because of rain. Well it didn't rain it sprinkled a little but the installer did not want to take a chance. He did arrive on time and went to work. Installation took less than an hour. Price was consistent with estimated price. Followup: A few months after the installation the door began to stick. The company quickly scheduled a time for the installer to come and look at it. He fixed the problem at no charge and it took just a couple of minutes to resolve.
Description of Work: Installed an ornamental security door.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$600

Marva J.
01/2013
4.0
doors
  + -1 more
I bought two iron doors for my home. They had to be made which took a few weeks. They arrived on the date scheduled. The owner's father and a seasoned worker came to install the doors. They put the doors on in a timely manner. The doors have helped with security as well a MLGand W bill. The company was professional and very personal. Yes I would use them again!
Description of Work: I bought two iron doors for my home. They were installed on the scheduled day.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,200

Frank J.
07/2012
5.0
replacement windows, sunrooms
  + 0 more
They installed the windows and patio cover on the same day. They removed all blinds, curtains, hardware and all pictures that were in the way. After the windows were installed they vacuumed and put back everything that was removed from the windows. I was quite pleased with the overall professionalism and courtesy displayed by the workers.
Description of Work: We had a metal patio cover and eight vinyl windows installed. Two of the windows were picture windows, We had some windowsills that were rotted out they replaced those with a PVC type material.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Kathy T.
05/2012
5.0
doors
  + -1 more
They were great, efficient and the quality of the door is really good. He took my money over the phone and I made my appointment online. He was quick at installing the door.
Description of Work: Maclin Security Doors inc installed a rod iron door for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sharon C.
10/2011
5.0
doors
  + -1 more
I went to the Maclin store on Summer Avenue and met with the sales representative. I had researched the doors online so I knew what I wanted. The doors are iron and sturdy with protective glass. We chose the sliding dead bolt feature (which costs a little extra). Door hardware is very tasteful. Doors took about four weeks to deliver but that is because the doors are custom made to fit the customer's door opening. Installer did a nice job. You could tell he knew what he was doing and installed the door in about two hours. My neighbors like the doors so well that they are also purchasing for their homes. Great company. I highly recommend.
Description of Work: On the front entry of my home, I have double French doors (wood). We added French security doors to provide additional protection to our home. Glass is clear. We did not choose any decorative enhancement to cover the glass. We chose a brown door which matched well with the color of the existing wood doors; therefore, they do not stand out and blend well with the front of the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

ALLISON C.
08/2006
5.0
replacement windows
  + -1 more
The storm windows that the company put in meet my satisfaction and I am assured by them that I will see a great reduction in my fuel bill this coming winter. The crew that performed the service was very professional and did a good job cleaning up afterwards. I was even happy that they removed all the old windows when job was complete.
Description of Work: My storm windows were old and needed to be replaced. I had thirteen storm windows installed. The price included installation and labor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700
    • 1(current)
    • 2

Contact information

6671 Summer Ave, Memphis, TN 38134

http://www.maclinsecuritydoor.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Doors,
Sunrooms and Patio Enclosures,
Windows,
Awnings,
Metal Fabrication & Restoration

FAQ

Maclin Security Doors Inc is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Maclin Security Doors Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Maclin Security Doors Inc offers free project estimates.
No, Maclin Security Doors Inc does not offer eco-friendly accreditations.
No, Maclin Security Doors Inc does not offer a senior discount.
No, Maclin Security Doors Inc does not offer emergency services.
Yes, Maclin Security Doors Inc offers warranties.
Maclin Security Doors Inc offers the following services: Windows, doors, awnings, car ports & patio enclosure installation, replacement & repair.

Contact information

6671 Summer Ave, Memphis, TN 38134

http://www.maclinsecuritydoor.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM