L & JAY PRODUCTIONS

Florists

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
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3
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2
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1
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Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Wendy P.
10/2012
1.0
florists
  + -1 more
Our wedding was perfect and every other vendor we chose was great. L & Jay were the worst. I was blown away by them at first but seriously lost all trust in them when they sent us a balance due 4 days before the wedding of over $4,500.00. I was under the impression that the $10,800.00 I had spent was completely paid in full as those were his words when my husband asked before leaving the meeting. Once they were questioned they got an attitude and thought we were being rude for even question them! The brides bouquet was contracted to be all peonies and she even told him she did not like roses. It arrived and it was nothing but roses. A dear friend went out to buy flowers just to redo the bridal bouquet since the bride specifically asked for no roses. Peonies and garden roses were expected and neither were found in any of the arrangements. You could see each layer of cake due to lack of hydrangas. I rented draping for $500 and it was never used. They charged me for $400 for uplighting and it was never used. I expected both to be there setting up since they were the ones that met with us each time. Jon showed up for all of 7 minutes. I paid for 8 shepherds Once his crew left, I went around taking pictures and sent them via phone to Jon and he said "Oh no we are coming back" They were never coming back and they actually had swept the floors and told the others that they were done that they were done. The flowers were not fresh and the arrangements looked nothing like what I had seen in his office during our visit. I wish I had shopped around. I also have photos of flowers that looked as if they had been used days earlier just sitting on the ground. I truly believe that they had flowers from a previous event and just brought them to our wedding. When you hire someone you expect them to play a part in the end product. This did not happen, they were never there to oversee anything. Buyer beware.....$11,000 and the flowers were awful. Best advice is shop around!
Description of Work: 1: The bride was to receive a bouquet of all peonies for $200.00. The bouquet we received was all roses and we had been clear that she did not like roses. We actually had someone else make bring flowers to the venue to recreate what was expected from L and Jay Productions. 2: Cake raised on glass risers with moss for $150.00—half burned votive were put under a large glass, these candles are not sufficient. 3: Uplighting to flood staircase for $400—never provided. 4: Drapery behind ceremony area for $500—never provided. 5: Restocking fee for chairs for $251.00—had you provided a timely invoice, this expense would have been avoided. 6: Wilted flowers—many of the flowers used were old and wilted—I have many photos of flowers sitting on the ground that looked as if they had been pulled from a previous arrangement. 7: General Professionalism: With the exception of a 10 minute quick walk through—we never had any interaction with anyone from L&J—this was completely unacceptable. The only people there were 3 people hired from L & Jay. They never met with us and never knew our expectations or views of what we wanted for this special day. Other potential customers will certainly be interested in this fact. 8: Failure to meet expectations: We have photos of the model from your office and photos from the wedding, we did not receive what we contracted for and it is obvious. 9. Two $400.00 arrangements consisted of 13 roses each and 12 pieces of Bells of Ireland thrown in. The back oasis was completely exposed. Once they Jon got a text message from me at 3:36 complaining, he said they were not finished. The wedding was to begin at 6:00 and guest arriving at 5:15. I find it hard to understand that they had swept the floors only to come back to finish the things that I complained about. If I can find a way to include photos I will add these of what was expected and what we received.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$11,000

    Contact information

    4948 WILLIAM ARNOLD RD, Memphis, TN 38117


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    Florists

    FAQ

    L & JAY PRODUCTIONS is currently rated 1 overall out of 5.
    No, L & JAY PRODUCTIONS does not offer free project estimates.
    No, L & JAY PRODUCTIONS does not offer eco-friendly accreditations.
    No, L & JAY PRODUCTIONS does not offer a senior discount.
    No, L & JAY PRODUCTIONS does not offer emergency services.
    No, L & JAY PRODUCTIONS does not offer warranties.

    Contact information

    4948 WILLIAM ARNOLD RD, Memphis, TN 38117