Ken Tyler Plumbing

It was an interesting one. He wouldn't let me use the credit. I paid him over $250. They did a good job on the work but they wouldn't give me the credit.

I had to cancel a couple of times, but we could never sync our schedules. Provider seemed to busy to follow up for a service already paid for. Who gets the money on these deals that never get fulfilled?

-It didn't go anywhere. I paid for the service through Angies list & there was no show - no work - NOTHING but money down the drain! Haven't used Angies list since. Yellow pages work for me!

They did an excellent job. Everything went very smoothly from the estimate process where I ended up selecting them to the good job on their work. So everything about them went gracefully good. I paid more than the $99 big deal because I had additional work done and I paid for that additional work. The price was reasonable.

He responded quickly and set up an appointment for the same day. After arriving and checking out the situations, he left to get parts. Returned in about an hour with parts and completed all items with a helper in about two hours. Diagnosed the toilet leak and replaced the gasket.

One repair was for the replacement of a toilet fill valve and flapper. Another was for a minor leak repair on a toilet tank. The price quoted for more that I was willing to pay for the service. They quoted a price of something like $160.00 per hour.

We bought a new dishwasher and had paid to have it installed by the store we bought it from. When they delivered it the guy said they couldn't install it because we didn't have some cut off valve. I didn't know what he was talking about since we currently had a working dishwasher and had no problem with it. Anyway he wouldn't install it without the cut off valve. I called Ken Tyler and he had a man out within an hour to install the valve. No waiting for days or weeks, He came right out. As he has done every time no matter how busy he has been, he has always made the time to show up and help us with our plumbing needs.

Well, for starters, they forgot to come on the correct day. I waited during their two-hour window until almost 2:00, then called and asked if they were coming soon. Jay said that my appointment was the next day, to which I replied that it indeed was this day, He looked at his schedule and said "oh gosh, it was today, wasn't it?", or something to that effect, I asked if he was still going to come and he said he couldn't because they were on an all-day job. I asked if they could come the next day, which they said they would. My husband had taken the first day off, and now he was going to have to take another day off. We were not very happy, but agreed that they could come do the work the next day, When they arrived the next day, they fixed the leaks, both upstairs and downstairs, which was not very difficult, as the pipes were already exposed; they didn't have to break into the wall at all--we had already done that. All they had to do was cut the pipe and solder the connections. It didn't take them very long at all. But they charged us $187. This wouldn't have been so bad, but they didn't clean up after themselves at all. They left all the metal shavings and solder on the floor and didn't clean it up, They were very interested in talking to us about re-plumbing our house, which was okay, but seemed more eager to do that work, rather than the work I hired them to do. As a matter of fact, one of the first things Jay said to us was that if we were going to replace the plumbing. why not wait and fix the pipes at that time. We had two leaks that really needed fixing and the re-plumbing job was something we were only considering. He gave us an estimate, which we said we would think about. In general, they were just okay, their prices seemed high and they didn't clean up after themselves. AND they didn't show up on the day THEY had scheduled to come do the work. I was not happy about waiting for them for two hours, only to find out they goofed and had the wrong day and that he seemed rather nonchalant about the whole thing. I definitely will not use them to do the re-plumbing job, and can't in good conscience recommend them,

Went terrible. I initially signed up for this service on Friday, 27 March. The reply I received back from Angie's List stated I would receive a call from the service provider on Monday, 30 March. Did not receive the call so I called the provider on Tuesday, 31 March and left a voice mail. Did not receive a call back and after three days of waiting e-mailed Angie's list and then received an e-mail from the provider asking me to call to set up an appointment. I called and set the appointment up for today, Friday, 10 April for 8 AM. It is now 7 hours later and he still has not showed. My wife called him about 4 hours ago and he said he was running late and would be at the house within the hour. Didn't happen.

used $49 coupon and found out water heater needed some parts. I feel the parts and labor were high. Work was done while my wife was at home and she didn't know much about what they were recommending. They did explain by phone to me before hand. Also, I got no detailed report on the multi part inspection that supposedly came with my heater flush. My receipt simply said "repair heater" next to the $340 charge. I definitely wouldn't use again.

They were a kind of weird. They lost 2 hours to get parts and they were 2 of them. I wasn't very thrilled with it. I would advice them not to lose 2 hours to get parts and do let the customers know what is going on.

We exchanged emails and I have called to leave my phone number on his message machine, but have not heard back from him.

They did a great job and will use again

They were very nice, very helpful and their price was reasonable.

I let him know that I had a problem with the sink in my kitchen dripping. I also had a small drip in my bathroom sink. I also had him replace a gasket for the toilet. They ended up charging me an extra $214.25 for the labor and parts in addition to the $39 I already paid that was supposed to also come with a $50 credit. They also came with no parts on their truck so they had to leave and go to Home Depot to buy the parts. He said the parts were $58, but I went and priced them afterwards and it was less than they charged me. Their work was fine, that wasn't a problem, but I think they are very pricey so I cannot afford to use them again in the future.

I was frustrated and since it was the first time I had used you all, disappointed. The toilet needed to be fixed immediately, so I just took the first name I recognized (not being very computer savvy)in the phone book. He came pronto and problem solved. I gave all the details above. I then called you all back and you explained that I would be refunded the money you had advertised on the deal. You asked me who I used and I told you "Conway," and you said the company was on your list.

They did a detailed job. It is great having the use of my laundry tubs back again. They were easily able to diagnose the issue with my disposal being the switch instead of the disposal needing to be replaced. This was a big deal from Angie's List and I feel I got more than my money's worth.

One of the toilets seems to be filxed satisfactorily. The other still does what it was doing before they came. It runs a lot, and flushes itself often.

he did a nice job on the hose bibs, the only thing I didn't like, and I told him, was that one of the bibs stuck out about an inch form the brick. He told me that there was nothing that could be done that they came in set lengths.

They performed a quick, thorough , professional job

They were great to set up the appointment, but they did not show up and I have not able to get in contact with them.

It worked out good. He found that it was a larger problem and we declined to move forward with the work since we were planning on renovating anyway. He did change the aereator on the kitchen sink faucet.

He came out and serviced our toilet. We were ok with the service, however, our toilet is still not functioning correctly (still runs intermittenly).

They were very nice but I probably will not use them in the future. There was a part for a sink for the stopper that needed to be made in order to make it work properly and they even called me to let me know the part was in but they have yet to repair it.

They were alright. They were just really quick. They ran around the house and looked at all the toilets, faucets and water fixtures. They gave me a brief explanation of what they say as potential issues. They tried to sell more service or product. They ended selling us a garbage disposal unit. It was expensive and the labor was as well. I paid another $500 on top of the Big Deal to rebuild a toilet and install a new garbage disposal. They just replaced the gasket on the toilet. They replaced something on the water heater as well. We had a few leaks after they left.