They were prompt and did what they said they would.
Description of Work: They put in fireplace logs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BRANDON W.
01/2011
2.0
gas logs
+ -1 more
Repair person came out and told us that the gas valve was faulty, and it would cost $700 to repair the unit and $790 for new gas logs. Apparently, instead of testing the existing thermocouple, the repairman cut the existing one out and tested a new one that did not work either, resulting with the diagnosis that the gas valve was faulty. He left us with the unit disassembled and a broken thermocouple (that was not faulty). We looked online and purchased a new gas valve for $115 and new thermocouple for $25 and fixed it ourselves. It works like it was new. I would not use them again.
Description of Work: Pilot on Gas Logs would not stay lit. After cleaning the unit and testing the thermocouple (which responded properly), we called Germantown Fireplace to come diagnose the problem and hopefully repair it.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$75
Karen B.
12/2010
5.0
fireplaces, gas logs
+ 0 more
We could not get our gas log fireplace to stay on. Germantown Fireplace came when they said they would and quickly assessed the problem...(it was just dirty) and said that's usually what causes our problem. He moved very fast which was good, but was not terribly friendly and was eager to move on to the next call. We appreciated the quick response and reasonable price. Interactive manner could have been better on the part of the serviceman.
Description of Work: Gaslog fireplace would start but not stay on. The serviceman cleaned the jets and unit and brought it back to normal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
RAMONA Y.
01/2009
5.0
gas logs
+ -1 more
When I scheduled the appointment, was told that someone would be at the house between 9 -11 on Saturday morning. The technician (owner) called that morning to confirm and arrived about 9:45. He performed the service quickly, no mess. Was very pleasant.
Description of Work: Couldn't light fire. They cleaned the gas vents and the gas line. Could have told us the repair required extensive work, but didn't just cleaned it and charged us for the service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
02/2007
5.0
gas leak repair, gas logs
+ 0 more
We are very pleased with our gas log. We had actually shopped the area for some time looking for a quality product and comparing prices and decided to go with them. We think they did a great job. We have had no problems and there is a key you turn in the fireplace that will shut the gas off when not in use. I feel it is great way to have a fireplace in your home.
Description of Work: They ran gas lines to hook up a new gas log in our existing fireplace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
MARY F.
02/2007
5.0
fireplaces
+ -1 more
It has been over a year and everything has been fine. There has been no odor of any gas at all. I thought that they did a great job. I think our gas logs are much cleaner than wood burning. It looks really nice and still give off heat without the fuss of smoke or cleaning up fireplace ashes. You do have to re-light the pilot light if it goes out. I don't remember the price as it has been a while since it was done.
Description of Work: Germantown Fireplace ran gas lines to install a gas log in our existing wood burning fireplace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JIM H.
08/2006
5.0
heating & air conditioning/hvac
+ -1 more
Germantown Fireplace does the annual check for my air conditioning and heating. We have a service contract for $200 yearly. I have been using this company for years. I have no reason to switch. I am very happy with everything about the company. I would recommend them.
Description of Work: Germantown Fireplace did the annual check and maintenance on our air conditioning unit.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Gas Logs,
Fireplaces,
Natural Gas Lines,
Heating and Air Conditioning
FAQ
GERMANTOWN FIREPLACE& AIR CONDITIONING is currently rated 4.6 overall out of 5.
Monday: 9:30 AM - 5:00 PM
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Friday: 9:30 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
GERMANTOWN FIREPLACE& AIR CONDITIONING accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, GERMANTOWN FIREPLACE& AIR CONDITIONING offers free project estimates.
No, GERMANTOWN FIREPLACE& AIR CONDITIONING does not offer eco-friendly accreditations.
No, GERMANTOWN FIREPLACE& AIR CONDITIONING does not offer a senior discount.
No, GERMANTOWN FIREPLACE& AIR CONDITIONING does not offer emergency services.
Yes, GERMANTOWN FIREPLACE& AIR CONDITIONING offers warranties.
GERMANTOWN FIREPLACE& AIR CONDITIONING offers the following services: HEATING/AC, GLASS DOORS & FIREPLACES. SERVICE & REPLACEMENT ON ALL.