Geek Squad - Best Buy

Excellent service and professionalism from Chris and Jeremy!

NOT WELL. Understand we have had this remote for well over one year. So I know how it works and what the remote has done for the past year. The geek squad came to house and " apparently tried to re program our remote. When I got home and tried the remote it would not turn the on the TV. and I had to turn the TV on with the TV's remote. Then I tried to use the Harmony remote to hit the Guide button and again doesnt work. Have reached out to Geek Squad and hopefully we can FIX this problem. Stay tuned.

They arrived within the arranged time frame and carried in the new TV and stand. They moved my old TV to the side. They stated that they did not have room on their truck to take my old TV and said that they would email the store. They set up the stand and TV. They connected my DVD and Wii, but told me they could not connect my VHS player because a splitter was needed. This was not correct, the connect was in the box that came with the TV. They did not complete the installation of the DVD player. There was another part that needed to be installed. It was also in the box. They did not wait for the TV to finish installing the software update so they could not completely review all of the features with me. They told me that there was no paper manual (it was in the box too). They did do a good job of cleaning up the packaging materials and took them away. After they felt, I call the store and talked to the store manager. He apologized for them not taking may old TV (the main reason that I hired this done) and arranged for his regular delivery crew to pick up the TV. They did it the same day. Great recovery by the store manager. Overall, I was disappointed by the lack of knowledge by the Greek Squad and in fact they told me several things that were incorrect. After I reviewed the manual, both paper and on the TV, I finished the install myself. They were nice guys and cleaned up well, but disappointed in several ways.

I did not like the way they will handle the repair so I told them that I will not use their service. They won?t take no for an answer and I don?t like that and I don?t think that is professional.

My experience was the best I've ever had with some one coming in and installing. He never spent any time chatting. He did the job right, quickly, and cleaned up after himself. The installation its self was exceptional.

The price was outstanding. I knew what I wanted because I had done all the research. I went in and told them what I wanted. It was there and they got it for me to bring home.

It was convenient that I could call 24/7 to request help, but the person on the phone didn't seem to have any idea what was going on, and gave me an outrageous quote. In the end, I ended up repairing it myself for free!

They repaired the chip-set in my computer mother board well. I felt really helpless, waiting for the computer to be repaired as I had most of my work pending. They repaired the motherboard very quickly and freed me from my agony of waiting to complete my work on my good ole computer.

They repaired my computer keyboard well. They were some keys that were not working properly. They really did a good job repairing that. They fixed all the delicate parts correctly. I'm really very pleased with their job.

They checked and serviced my entire computer. They charged a reasonable price for it. Quite good, I must say.

My refrigerator was giving us lot of trouble. It wouldn't cool quickly, and a lot of our food ended up getting spoiled. We had to call these people to fix it. They ended up changing the refrigerator's compressor. They have done their job very carefully and very fast.