Family First Movers

We had a great experience with family first movers! Dre, T, and Cali were so kind and hardworking. They moved everything with care and efficiency! Would definitely recommend these guys.

Save your money! These guys are awful. Several high-end items of mine were damage and the owner of this company has mastered weaseling out of taking responsibility for it.

ABSOLUTELY HORRIBLE. Please save your time, money, and furniture. I called the day before my scheduled service date, and I asked if the movers were capable of breaking down my bed, and Kevin Jefferson reassured me that I had nothing to worry about, and his guys knew what they were doing. LIES after showing up an hour late, they showed up with horrible body odor, and broke my bed frame. After all of that my wife and I were still understanding because we are all human and crap happens. My biggest issue is that after calling Kevin, he offered me a refund for the service, I Politely declined because my bed was worth more than that. He was very quick to throw his movers under the bus and speak POORLY of them. (we have it on video). After several phone calls Kevin's attitude worsened and he then yelled and hung up in my face. What business owner hangs up in your face!! Thank God we paid for insurance, because that was the only way I was able to get my bed frame paid for. DON'T BOOK THIS COMPANY

Excellent, these guys were very efficient and got the job done promptly ! Will definitely use in the future for moving needs !

At first it seemed we weren't going to have a good experience to no fault of the owner Kevin. Overall, Kevin and his mover came through and moved me and my husband from one house to the next with impeccable service. Due to such a great experience we provided a tip to both him and his mover on top of what we paid for the service. I requested him again to help my mom move from a house to an apartment and again impeccable service. On time and very polite and respectable movers. I keep recommending him each time someone needs help moving.

I contacted Kevin a few weeks ago based on a recommendation from a friend. We actually purchased the home that same friend lived in and she was using Kevin to move to where we are leaving. Kevin told me he couldn’t move us that far but could load us. (He moved the friend out of the house we purchased a few days before we needed to move in. We agreed on the date, time, and cost to load only. I hadn’t heard from him leading up to moving day so a text him for confirmation. He responded “9 am confirmed” On moving day, no one showed up at 9 so I called Kevin at 924, and he said they were moving slow but were 15 minutes away. At 1005, 40 minutes later, no one had arrived yet. I called again to tell him his services weren’t needed, and Kevin told me he had a flat and his guys should be there any minute. Also, asking if I could FaceTime him to show me he wasn’t lying. I still don’t understand why his guys were also late when they were in a different car. A few minutes after hanging up, I hear tires screeching and his guys are speeding through the neighborhood. They got out apologizing for being late but also stated things were confused because I didn’t book online, essentially blaming me for them being late, after booking with Kevin 2 weeks before and getting confirmation the day before. I had tie downs and blankets laid out for them to use but they did not strap down a single piece of furniture. Instead they wedged all the furniture in against each other allowing EVERY SINGLE PIECE TO BE NICKED OR SCRATCHED. Every wooded piece we own is now marked up, cracked, or chipped. They also tried to finish in record time, and were not careful with our furniture at all, bumping walls and door frames. They slid our light tan couch on its end in the truck, which turned the arm black, also without strapping it down. They also wedged a new flawless 1800$ stainless steel fridge between our washer and dryer, leaving deep scratches in the sides. They stacked dining room chairs and bar stools on top of dressers without securing them causing them to shift and get damaged in transit. They leaned all of our headboards and foot boards against one another with no blankets between them and with no straps, I am having to go to Lowe’s to buy stain to try and fix. There were also 4 blankets left that they could have used. After reading other reviews, I just hope my washer, dryer, and fridge still work since many people’s didn’t. Kevin also never showed up to the job himself, and just sent me a venmo request for the charge.

1st Family Movers in Memphis was hired at the last minute on movinghelp.com to move my family. I paid them $480 the boss guy paid them an additional $120 and they were around 10 hours and did not completely move me. They broke the water line on my water on my refrigerator, caused a major water leak when disconnecting the washer in my apt (which flooded my 2 downstairs neighbors). Rotor rooter had to be called to work on all 3 apartments due to their negligence. I had to keep my apt an a additional day, moving truck an additional day, moving supplies an additional day and all with no assistance from the owner who I was in constant contact with. He said he would come and finish unloading the truck that his guys had left after 10 hours work and he did not. He said he would repair my fridge he did not. He mocked me for running out of money however I paid him for 8 hours and he paid them for 2 hours and I still had to have someone help me on the following Monday continue to move my belongings. How much was I supposed to pay him for substandard work? I can't say it enough. DO NOT USE THIS COMPANY 1st Family Movers in Memphis TN. He is very unprofessional and unethical. He has not refunded any of my money nor fixed anything that his people broke. I have to tell people the water don't work on the fridge and find someone to repair it. I spent over $1000 moving because of this company and he does not offer any customer service. He instead gets angry and makes fun of you for running out money. He asked me to send him pictures of my fridge damage and I did and he said he would repair he has not. He asked me to send him a picture of what was left after they were no longer being paid and I did he did nothing. He blocked my number and stopped answering my text messages on the day he said he would come and continue to unload the truck. We had to move 4 queen mattresses upstairs, put all the beds together and load and unload the truck the next day. I had no idea I had to watch them (grown men) load and unload I thought they knew what they were doing. They left a lot of heavy stuff for us to move. I have no problem paying people for good service. However, I did not receive good service. This company caused what could of been a good experience into a horrible moving experience. I contacting movinghelp.com and they rely on the company to provide customer service. Well he doesn't believe there is any need. I beg to differ. Do Not use this company. I paid his people the next day in cash my mistake (by his request) I still have not received a receipt for those funds.

FANTASTIC! Both times we needed someone short notice and they worked with us to get things done, both within our time frame AND at a reasonable price. When they showed up, the movers were personable, professional, and extremely quick and efficient. Hands down some of the best guys we’ve ever hired, would hire or recommend in a heartbeat.