Empire Today®

I had an installation scheduled with empire today. I picked the umber old town and signed a contract for them to install that. I picked this color because it closely matches the hardwood I have installed. The previous flooring has been discontinued, and I trusted they would do their job. The installers showed me what they were installed on but not the box. I thought, sure, I'm getting hardwood. Welp, they put in the wrong floor. I asked for the box when they were done. He said this one is better than what you requested. Why would anyone purposely install something you didn't sign a contract for? I contacted empire today, and they say that it is my fault because I didn't check and make sure their professional contractors were doing the right thing. I can have someone come out and allow me to pick another floor, and because the contractors did work, I owed them for labor. I told them I was planning on selling my house. The manager stated well; the new owner will probably want to install a different floor anyway. Won't be dealing with this company again.

Their prices are high. They came to my house to give me a quote on vinyl floors. I don't want vinyl floors. I want wooden tile. I give them good customer service but I did not like the price. I think they still took a percentage off, I think it is still too high. When I can go and buy my own materials and do it way more easily than that. I know they have to pay their people around and that is why they have to price it like that. Good Customer service but as far as the pay and stuff, no. They really did not have the selection that I was looking for without going to the warehouse. They responded. They do it based on square footage and this was based on vinyl tile.

In order to prepare our entire upstairs and upstairs closets for carpet installation, my husband and I worked for 4 days packing books, lamps, items from shelves, desktops, floor, etc. We were told that the installers would move all of the furniture and would break down beds. On the day of the installation, I was called by the installation manager who had been called by our installers and was told that the beds had to be broken down. He said that the sales rep (who was very nice and professional) had misinformed me and that I must break the beds down myself. I am a small woman over 60 years old (my husband was at work). There were 3 young men present to install the carpet. I had to break down a queen-size bed and a full-size bed by myself. Thankfully, the young men agreed to break down our grandchildren's bunk beds. I was pleased with the final result. The carpet looks very nice, and the installers did a good job. In the end, they were helpful. But...I will not use this company again. The customer service from the installation manager was poor and unprofessional.

The person who came to the house to sell me the service was great, but severely misquoted the price and ability of this company to perform the work. Things started out ok as the guys came to put in the wood flooring. They did a good job but upon leaving left all of the old carpet and garbage piled on the street out in front of the house. The guy who was supposed to do the vinyl in the bathrooms just never showed up! The guys also didn't put down transition pieces because the bathrooms were not done. I called to complain and they said they would send someone by to get the pile of refuse out front and see about the vinyl (which was delivered with the wood but now just rolled up on my living room floor). A day or two later another contracted installer (they don't have anyone who really works for them doing the actual work) came by and looked at the bathrooms and informed me that the sales person was wrong and that they couldn't do what I specifically made sure (asking the sales person repeatedly) they could before agreeing to the price. By the way, their HUGE SALES are not any good as their HUGE SALE price is everyone else's regular price! DO NOT FALL FOR THE COMMERCIAL! I cannot really remember what happened when the guy told me he couldn't do what I was quoted a price for... AND that it would cost MORE than that just to do what they could.... but I told them it was a rip off what they were doing and could they please collect the uninstalled vinyl and leave my house and that I just wanted a refund of the undone part of the job. I was never a jerk or impolite with anyone at the company, and their people were never jerks or impolite with me. But their price, value, and workmanship is not any good. In my opinion its a material sales company that sublets the work with anyone who tells them they can do it. I called up Tim Hogan's flooring in Lakeland who came out with samples for the bathrooms and quoted me a MUCH better price to do it. I was upset I didn't get multiple quotes as EMPIRE TODAY snowed me with their "nobody can beat our price" sales pitch.

It went very well. They were very punctual. They came in and the guy that they sent got it done all in one day.

I saw it on an advertisement on the TV. They were awesome. They took all the chairs out and other furniture first and took off the carpet and the flooring. They were thorough and cleaned up completely. It was great. The price was competitive.