ELLENDALE HEATING & AIR-CONDITIONING

I have contracted with Ellendale Mechanical for yearly servicing of some of my 4 business properties and for as needed maintenance on the others as well as my home. They provide top notch and honest service.

Al services went well. They arrived when they said they would And performed the service.

Tech came out promptly - very knowledgeable. Got me up and running in about 30 minutes. Highly recommend.

The damper motor was not functioning properly. Had issues with how old it was. Ellendale researched a compatible motor to function with our system. This maintenance was completed in time for us to respond to buyers 10 day dead line for repairs found during inspection. Excellent experience.

I would highly recommend Ellendale Heating and Air! I called them Wednesday around 4:00 pm and they had a technician at the property by 9:00 am Thursday. Jim was very knowledgeable and professional.

Excellent communication and customer service and a very professional, well-done job. Spencer was wonderful to work with and his team did a fantastic job and they were very polite and cleaned up well after themselves and answered all of my questions.

Happy with the price and service. Our AC went out again and I knew it was time to replace it. Spencer came by and gave me a quote for several options. I shopped around for a few weeks and their prices were lower than 3 other companies that came out. I called Ellendale Services on Friday to schedule the install and they were at my door by 8am Monday and completed the install by lunch. Outstanding!

They were very helpful and went the extra mile to accommodate my budget.

When will Memphis contractors realize how unprofessional and disrespectful noncommunication is? I called this company early on a Saturday morning because my mother didn’t heating. They said they’d call and let me know if and when they could come out - “We’ll call you right back.” Four hours later, I called again...nothing...and nothing the rest of the day. I don’t care if you walk on water and can heal a heating unit just by touching it, not calling back (or showing up hours late) means you don’t know how to handle your business. Even if you can’t show up, calling to say you can’t schedule the business is the least you can do.

The technician was not knowledgeable. I talked to someone in the office and they took care of no charge for service call. Yes, I would use them again. We have used this company to install ac when building and they did a fine job.

Required two trips but was completed well.

Some years back I used Ellendale Heating & Air Conditioning when they were one of my choices with American Home Shield. I liked them and thought they were honest and did good work. They are no longer connected with American Home Shield but if they were...they would be my first choice. I paid my copay with American Home Shield of $75 at the time. I have no idea what the total cost was. I don't remember the actual date so date given is just a guess. I just remember being impressed with them.

Installed as agreed, but installation not up to code. Very disappointed

Good. My screws are missing on the panel box. When I open it the door comes off.

They did a fine job, easy to work with, happy to do business with them. I actually had them do both of my AC Units, and they were able to honor that same price for both of the units, which was a discount over their regular rate. I would definitely use them again. Good company to work with, highly recommend. The workers were very courteous, polite and respectful, just everything you would want. They were prompt and courteous and seemed like they would be a trustworthy group.

Great service. Technician took is time and also provided helpful tips.

ABOVE EXCELLENT; EXTREMELY PROFESSIONAL

They did not follow through on schedule. They had to be called several times to ensure follow through and they never apologized for missing appointments.

Great! They were so much better than any other heating/air condition company that I have used in the past. Very trustworthy. Very knowledgeable, very punctual, overall fantastic service.

Excellent customer service would hire again

Dennis came out to give us an estimate on a new HVAC unit. He was very professional and such a nice man. Their estimate was less expensive than the other three companies we contacted.

Angie's wrote me and told me since they have not responded that I should choose another company. why should I have to do the Dirty Work of playing secretary isn't that the point of the mediator?

on time owner was very friendly as was service tech

Initially I was skeptical because no one showed up on the agreed date. I called again, they came out the next day and did excellent work and the owner even called and also came out to make sure everything was correct.

The gentleman who came was very nice and did an excellent job. My only issue came in getting it scheduled. Once it was scheduled without anyone letting me know. It had to be cancelled once due to weather. The day service was provided was originally scheduled between 4:00 p.m.- 6:00 p.m. so I wouldn't have to miss much work. They moved it up and arrived around 3:00 p.m. Other than the scheduling, I have no complaints.