Doug's Automotive

Badly. Use to go there only for repair work they had a lady at the desk that really knew her stuff. That was a couple of years ago. Then she was gone and they put a new guy to tell you prices. Asked the price to change my transmission fluid. He said over 700 dollars. I couldnt believe it he went and talked to Doug and got it down to over 300 dollars. I just passed on it. Went to a transmission place got it done for less then 200 dollars. I think they just didn't need my business anymore. I have to say before that they always did good work. Hey things change lol

Picture this: You pull into the lot and see vehicles of all types. Except for the customer parking, the lot seems nearly full. You pull in, park, and walk through the front door. To your right, you see the waiting room, with big couches and recliners, backed by vending machines. Windows encircle the room. It is simply decorated, but clean-smelling. You turn to your left, and you hear a friendly voice on the phone. His name is Phil, and even though he's explaining something to a customer, he still nods your way with a welcoming smile. As soon as he's off the phone, he greets you by name if you've been there before, and wants to know your name if you haven't. He is busy, but not to busy to chat with you or even trade jokes while he works. You explain your need, Phil writes it down, and gives you the low down before your job even gets to a mechanic. You immediately feel like he runs a competent shop -- but he's not the guy in charge. He's just the first face. The guy in charge, Doug himself, strolls quickly into the room, explaining something complicated to a customer while he snatches up the next work order. he calls something back to one of his mechanics in the back, but you don't hear more than a muffled answer. He, too, greets you by name, if he knows you, and always asks what you need as if he is eager to get to work, and regardless of whether your request is simple or complex, it doesn't change his expression. Your vehicle is in good hands.

I was told that they would shave the heads to get my car running. During the time they had my car I was called multiple times to be informed that additional work needed to be completed. I was told by another mechanic that they do not go into the engine or install any new parts. No new gaskets or anything. The car continues to make sounds from the engine and is not running properly.