Comcast

Overall I have a complaint about their customer service. It is not great. They had scheduled 3 separate appointments for me this past week and didn't show for any of them. When I called back to customer service to report it, it was a long, drawn out process where even the supervisors said I made up a ticket number to report their services. I work from home and they setup to repair my service line that ran outside, during the night and I told them that that was unacceptable. Someone showedup randomly today to install the new line. But I got no call, no confirmation or anything. I have to call Comcast to find out if they are legit. My last conversation with them was to schedule a service on June 9th where someone would come to my house between 8am and 8pm. But someone came to my door today. Its been a poor experience with customer service.

unknown

The provider did not show up for the appointment. Originally I was told the appointment was from 8-10. When I called at 10:30, I was told, no, the appointment was from 10-12 and to call back if they weren't there by 12. I called again at 1 and was told, no, I was mistaken and the appointment was for another day. I missed an entire day of work for nothing.

Leah is a very responsive representative! She stays late and works hard. I recommend her as a representative for the service.