Cannon Brothers A/C & Heating Inc

We've been pleased.

Solved the problem very quickly

Its $135 a year. They check the furnace and clean that. Then they change the filter. Then outside they wash out the compressor area, they clean that up. Then they check the freon levels. If there is something wrong with it they check it and they fix it. There is an extra fee for that. I have been using them for more than 5 years.

They do everything fine. I am impressed with the people they send out. They seem professional. They do their work. They clean up nicely, and they leave. They are reasonable. I think its an good price. I haven't compared it to anyone else. I have been with them for years, and it seems fair. I'm not complaining. I don't want to go into the attic. Its working for me not doing it, the price is fine. I couldn't fault them on quality. They clean it out, and its running good. I don't go around and check them. I don't go up in the attic to see how it is. No reason to doubt the quality. When they say they are coming, they come.

They do everything fine. I am impressed with the people they send out. They seem professional. They do their work. They clean up nicely, and they leave. They are reasonable. I think its an good price. I haven't compared it to anyone else. I have been with them for years, and it seems fair. I'm not complaining. I don't want to go into the attic. Its working for me not doing it, the price is fine. I couldn't fault them on quality. They clean it out, and its running good. I don't go around and check them. I don't go up in the attic to see how it is. No reason to doubt the quality. When they say they are coming, they come.

Great. Very happy.

They were efficient. They figured it out quickly and took care of it quickly. The workers were very professional.

The work was on warranty.

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The service went okay. They checked the AC unit. They recommended some additional service, but I declined. Scheduling was very easy. I feel like the deal was more to get customers to purchase additional services.

Professional and punctual. I was able to easily schedule an appointment. The technician thoroughly inspected and cleaned the unit. He also explained what he did and let me know that everything seems to be in good shape. Great experience from, what I believe to be, a very reputable company

Provided a quote to replace a hvac system.

I was having trouble with my digital thermostat. First, they said it was a fried control panel on an ac unit and that I needed to replace it, which they did. This cost 483.00. A month later I was having the same trouble. I specifically asked that the service technician look at the wiring on the ac unit before replacing any thermostats since that was the problem last time. But, instead of checking the wiring on ac unit, the service tech replaced the thermostat first and THEN when the problem wasn't fixed went and checked the wiring which, indeed, was the problem. They still charged me for 2hrs labor AND a new thermostat. When I called to complain, the representative from Cannon brothers was rude and tried to bully me for almost 30 min. I explained that I did not want to pay for the thermostat, since it was not the problem. He said that he was going to come and take back the new thermostat and give me my old one back. I still had to pay for the 2hrs of labor. So, I ended up paying another 190.00 on top of the 483.00 I had paid from the first visit. It was a waste of time and money.

I researched companies under Angie's list and I chose them because they had like an A or something from you all. Anyway I totally disagree with that grade. I would not use these people again. Number one, I teach school, so I told the receptionist when I could get there. The repair man can early and then I was charged for his time that he got there even though I told the receptionist I can not get there, do not get out of school until 3:30, I can not get there until 4. Well he got here at maybe twenty minutes early or something, anyway I was charged for the time that he got he early. I thought that was unfair. The technician tended to be be a real, he was trying to impress me with his intellect, not his air conditioning ability but how much he knew about other things. I was just getting interested in getting my air conditioner fixed. In the end, just a few weeks ago, I had completely replaced, their repairs did not work. I feel like I kissed $700 good bye. I would not use this company again, never. I was totally dissatisfied, I did call them and complain, I just I will not use them. I played with the idea of calling them, I don't know where they got an A from, but I would not give them an A. I wish that I had called because the company that I ended up being referred to that ended up fixing my unit and getting it all fixed up, I would never use Cannon again, never.

Came out and found that my unit was bad and arranged to install the next morning since I had no cooling in the house. They were very professional and by noon I had a cool house.

I called Cannon Bros. after their office had closed for the day (4:30), but a technician on a service call returned my call after 10 minutes and offered to come that night, if necessary. He noted that it sounded like I had a bad blower motor and that he would be on overtime. I said that someone could come the next day. David Cannon left a message at 6:55 the next morning. I called back at 9, and they had a technician to my house at 9:45. Luckily, it was just bad capacitor on the blower motor, not the motor itself ($18 vs. @$160). The service call was $90. Overall, I was very pleased, and plan to call Cannon Brothers in the spring to check out my A/C unit.

AC was not performing properly (low on freon). Scheduled a time to come out and troubleshoot same day (I called early). Technician was professional and troubleshot the AC unit (low on freon and the A coil was the source of the leak). Refilled promptly and did not leave a mess in the house or where he was working. A little pricey for 2lbs of freon but great service. Would recommend.

After they left and we turned on the air conditioner we heard a really loud noise. We called and one of the brothers came in and did something to it. He said he was going to have to order a new part and they would call us when the part came in. The noise had pretty much stopped, but they never called to replace the part. Whether or not they plan to call or whether or not they don't is a problem because they haven't let us know. They don't need to replace the part now because whatever adjustments they made has taken care of the problem. There is no communication and I have a problem with that. I know it has been hot here and I'm sure they are busy, but our biggest issue is that they are not communicating. It took them a while to come out and do the original installation and we even paid them before we were billed, so the fact that they are not getting back to us troubles me.

overall the service call and service was excellent. i would not hesitate to use them again . the service man was very prompt and knowledgeable on the problem and it was corrected in short order.

The service was excellent in quality, speed, price, and customer service. I can't give a higher recommendation than to the Canon Brothers. They are an excellent company demonstrating the true value of integrity. We were in dire straits in the middle of a Memphis summer without air conditioning. Some companies gave price quotes and time quotes that were obviously trying to take advantage of our situation, but the Canon Brothers gave quotes were they could make a reasonable profit and where we would be happy with the price, quality, warranty, and speed of service. Actually, we were more than happy with the entire transaction with the Canon Brothers from beginning to end. If you have any questions feel free to contact me. I don't think you can go wrong with hiring this company for your next heating/air service.

It turned out wonderful. Everything is working fine. They showed up when they said they would, and came back when they said they would. It was a really good experience both times that I dealt with them. He is a very nice young man. The quoted price was exactly what it turned out to be. They were honest, up front, and very timely. They were there within 3 hours of me making the appointment.

excellent repair and customer service treatment for a fair price.

I have used Cannon Bros in the past, and they are always responsive, whether there is a scheduled service call during the week, or an emergency call on the weekend. In this instance, I called on an emergency basis, as the furnace was kicking out frequently and it was well below freezing outside. The technician was sent to the house within two hours of my call. He diagnosed the issue and took sometime showing me and explaining all issues to me. He made some recommendations on replacement units. He referred me to the office personnel to schedule a replacement. I called the office personnel about 10 minutes after the technician left, and someone (Lisa) was already working on it. Within 2 hours she called me back with a couple of options, including one name brand that was quite pricey and a relatively unknown brand, much lower cost. She recommended the lower cost brand. It was delivered and installed by 10 am next day.