Bryko Heating & Air

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They always get out on an ASAP basis, even if I tell them it is not urgent, they will get someone out that day or the next day early. I thin they are just the best ...courteous, informative , prompt and polite...besides not having to come back on the same problem !

See description.

They were good and I would work with them again.

Fine.

They had to replace a compressor for a unit and I called, they came during the busy season and had it cooling by supper time!

Bryko had a live person answer the phone and immediately responded to my inquiry by dispatching a technician within one hour. He performed logical troubleshooting procedures and successfully resolved the problem. Unfortunately, homeowner routine maintenance could have avoided this service call. Nevertheless, Bryko accurately identified the problem and resolved the system failure.

Our A/C quit working on Sun 6/27/10. Since it is still under the manufacturer warranty, we went to the Bryant website to look for authorized repair companies since the contractor who installed it in 2007 has since gone out of business. First thing Mon morning we called Cordova Heating and A/C service and the soonest they could come was Wed. On Wed morning the repairman arrived. He proceeded to disassemble the inside air handler by removing the panel and filters. He also worked on the outside condenser unit and though he didn't disassemble it, he did remove the plug and used a hose to spray through the louvers to clean it. After 3 hours he came and reported he could not repair it and left. He didn't call Bryant for tech support or put the unit back together - he just left. We then called Bryant and spoke to customer service, explaining that the repairman just abandoned the job. Bryant wasn't much help, they just said he should have called tech support for assistance and suggested we call another company listed on their website. So we then called Bryko, also on the website list of authorized repair dealers. Bryko said they would try to get out Wed afternoon or Thu morning. They didn't call to update us on their arrival, so we called Thu a.m. and they said a Technician would be there that day; he arrived around 1:00 PM. He got right to work and inspected the upstairs unit and asked about it being disassembled. He looked at the condenser and saw the plug had been pulled. He said the other company's tech may have been intimidated because there are not many homes in Memphis with the Bryant Evolution zone system (allows you to separately control heat/air in multiple "zones" using one unit). Fortunately, he did say he had been trained to repair it. The Bryko technician was able to troubleshoot the system and diagnose the problem in less than an hour. He didn't have the exact part needed on his truck, but went ahead and put in a similar part until the replacement he ordered arrived the next day. We also had him go ahead and do the annual maintenance on the unit. He disassembled the condenser and thoroughly cleaned it with a cleaning solution and hose. He put it all back together and had the house cooling in about 2 hours. He returned the next day with the factory replacement parts and had them installed in about 30 min. The entire repair (starts when the Tech is dispatched) took 3.5 hrs at $89.00 per hour (one hour was for routine maintenance, not repair). There was no charge for the parts (except freon added for maintenance) since the system is under warranty. We were pleased with the Technician's service and knowlege of the system. He worked promptly and got us cooled down - a big relief after more than 4 days w/o air! The only reason for less than a straight A rating is because they didn't keep us apprised of when they would arrive, so we stuck around our uncooled house to be sure we didn't miss them. Otherwise, the service and repair were very good.

They checked the A/C and fixed the leak in it. Then they charged it with the right amount of gas. They have a reasonable price range for various services. They do a good job.

They completely checked my air ducts. They required a thorough cleaning. I liked their way of working. The resulting air flow was fresher.

Excellent. They were very prompt. They did what they were supposed to, and did it right the first time. What a treat!!

Bryko Heating and Air Conditioning did a really good job on our air conditioner. They are a wonderful company to work with. The technician was very polite. They are willing to come back if we have any problems. I was very pleased with their service. I would recommend them to others.

We were pretty pleased with Bryko Heating And Air conditioning service. They gave us a good up to date report on how the unit was running. They didn't try to sell us anything that we didn't need. They left no mess at all. I have been dealing with them for about thirty years now and have had no complaints.

They come on a regular basis and maintain our system. We have used them for years are we are always satisfied with the service, they provide. The technician does a thorough job with the inspection each time he comes. When we have a set appointment with the company, they are great at keeping it.