AMERICAN TILE COMPANY INC

Here is a letter that I wrote to the owner of the company which came back with an error saying that email address doesnt exist! Dear Sir/Madam, I was in the market for Granite counter tops and I had requested Granite and Marble services to help with that project. When I mentioned about this project to a friend and colleague of mine, Mark Myers at St. Jude, he insisted that I give your company a call to check on the job before I proceed with the other company. He mentioned that you installed several counter tops at his house in the past, you did a good job and that he had referred you to several others. So, David Chandler had come out to my place on 06/03/2014, Tuesday and measured my counter tops. I showed him my proposed contract from Granite and Marble Services to double check the measurements and he requested for a copy of that. He mentioned that he was going to be able to do a better deal than them. He mentioned that my job required two full slabs for the kitchen and master bath, which I would need to pick out and that I could use remnants for my powder room, laundry room and a guest bath. So we marked a bunch of slabs including the one attached with this email as the ones we were interested in. I got pictures of those slabs and my wife and I agreed that the slab in the attached picture would be the best fit for our powder/guest bath/laundry. I called David the next day and told him that we wanted that particular remnant. He said that he will work out a price for the remnant and send a list of granite slabs that I could select to work with the price he would give me. He called back and said that if I wanted that particular remnant slab, then the price would be $100 higher than the quote from the other installer. I agreed to the deal, mentioning very clearly that I am willing to pay $100 more because of that granite that we liked. I had to request him multiple times to send me the list of stone places and the names of the granite that would work with that price, to use for my kitchen and master bath. After two days, I received the information from him and we started going out to the stone places to pick slabs for my kitchen and master bath. Meanwhile, I had also talked to David about stopping by and picking out the sinks for my vanities. He mentioned that Tuesday, 06/10/2014 would be a good day to meet him around noon. He called on the morning of 06/10/2014 and left me a message saying that the remnant piece we had selected and, very specifically, he agreed to use and because of which the price was $100 higher, was no longer available. When I called him about that, he mentioned that he had to use the remnant slab we picked, on another job because they had wrongly measured a slab for them. When I reminded him about our agreement, his response was that he no longer had the slab available and I can pick out something else or go back to Granite and Marble services. Also, he mentioned that nothing was agreed on paper. He also mentioned that there are several slabs with my name on it and he wouldn't know what I wanted. Please note the following: 1. At all times during this one week period I had displayed every intention to move forward and get the job done with American Tile. That David mentioned that nothing was agreed on paper seems to mean that whatever your company agrees upon, does not hold good faith. Also, he never mentioned that I needed to sign a contract paper to get started and secure the stone. I was following through on each step that he had asked me to complete and this was not one of them! He had mentioned that I needed to pay before he tore out my counter tops for measurement and that is it. 2. It was abundantly clear to both parties that the price was $100 higher because we were going to use the remnant slab. So, him saying that there were several pieces with my name on them and that he did not know what I wanted is clearly untrue. 3. He is using a piece of granite that he agreed to sell to me, for someone else and he wants me to buy another slab if I needed that particular granite and that the price is going to change significantly. This clearly is discrimination. 4. Based on our agreement, last week, I had called up Granite and Marble Services and told them I did not need their services because I was going to work with American Tile. Now, if I go back to them and tell them that I need their services back it is totally unprofessional and unfair. Please note that David mentioned that their price was very competitive which underlines the fact that they had the best intentions at heart. The reason I decided to go with your company was because Mark and Tina Myers had recommended you highly and I was ready to pay $100 higher for a granite piece we liked. I mentioned about this incident to Mark and Tina Myers and they felt really sorry that they referred me to your company. They mentioned that they were not going to refer anyone to your company anymore and that they will discourage anyone from using your company. I would do the same thing based on the discriminatory and unfair treatment I had received as well. Trying to cut corners and using bait-and-switch tactics may work in the short term. But it is only those businesses that work in the best interest of their customers, that last longer. I wanted to spend time and write this email because I hope that your company will at least be aware of how you are affecting people around you. Well and truly sorry that I decided to work with your company. Thanks, Kas

They did a good job and the work was done with quality and precision. I would recommend this company to anyone that needs to have this kind of work done. The employees were friendly and on time. They made sure to clean up all the work and answer all of the questions that we had regarding the work.