American Home Shield

They did great.

They are good and easy to call with.

Signing up for American Home Shield was a horrible mistake. In my experience, they are unprofessional, work with shady service providers who will still charge you for doing ABSOLUTELY nothing, and will not fix/compensate their customers for American Home Shield’s mistakes. We had two service providers come to our condo to fix our plumbing and our dryer (the owner before us did not have their vents cleaned and a ton of lint was blocking any air from ventilating). The first person American Home Shield connected us to wanted to do a video chat first to see if they can diagnose/guide us on fixing the problem over zoom. All this service provider did was charge us to tell us something we already knew…the dryer would not turn on because there was no ventilation. He said something along the lines of he’s not sure how he would be able to fix it because he’s not sure how to access the vents so he told us to find another company to come fix it. HE STILL CHARGED US for doing absolutely nothing. It was a complete waste of our time and money. When we talked to American Home Shield to try to get a refund, they said the service provider would not waive the fee because he “diagnosed” the problem…the guy didn’t tell us anything we didn’t already know…no new information came to light. Though this service provider was complete garbage, I chalked it up to bad luck…maybe future experiences would be better. Oh, how wrong I was! The very next service provider we called was the plumber through American Home Shield. Lo and behold, American Home Shield forgot to put our unit number on our contract and until they amended the contract to include the unit number, the plumbers told us they could not come into our house. So we called American Home Shield to let them know that the plumber can’t come in until our unit number is included in our contract. My wife asked the customer service representative if we would be charged the $100 service fee and the service provider said “no”. However, when I checked our statements, we were definitely charged for that too…this shady plumbing service supposedly marked “complete” on the work order and ended up charging us anyways. So again, we call American Home Shield to dispute this charge, and again they say they can’t refund us….I explained how this was completely AHS’s fault for not including our unit number on the contract and demanded that they reimburse us. The best they came up with is that they would return half of our service charge (50 out of 100 dollars). I told them I’m not fine with it and that I wanted my full $100 back. The customer service representative stated that they will escalate this to their managers and that we would receive a call from their managers within the next 24 hours. That was over two days ago…still have not received a call back. Any company that won’t reimburse a customer for their own error is not a company that should still be in business. American Home Shield, in my humble opinion, is a horrible company to work with. They do not fix their mistakes and work with a bunch of shady service providers. Save your money and DO NOT spend money on this home warranty. I also think it’s worth noting that the two times we called service providers that were outside of this crappy warranty, if the service providers weren’t able to fix the problem, they didn’t charge us. There are definitely decent, honest service providers out there. American Home Shield and their network (at least the two we have worked with) were completely shady and unprofessional. DON’T WASTE YOUR MONEY.

My wife and I are seniors retirees and I am a cancer patient as well as a 100% disabled military veteran. We therefore reside on a moderate, fixed income and can ill afford any unnecessary burdens on our already strained financial situation. Unfortunately as a first time homeowner (and lifetime apartment dweller) I had been oblivious to the predatory practices of these home warranty companies. That having been said, here’s our experience with this company. After years of saving, the Mrs. and I secured a VA loan and purchased a newly constructed home where we will probably live out our days. After residing in the house for about four years we decided to contact AHS and get their advertised repair insurance. We secured a contract with the company and paid the monthly fees on time every time. A few months later our toilet became inoperable so we contacted AHS in regards to the problem. They advised us that they would first need to send a repairmen out to assess the situation but we will need to shell out a $125.00 “service” fee. Ohhh-kayyyy… The service technician arrived, closed the door to the john, then grunted ‘n’ groaned around in there for bit. He eventually emerges informing us that the toilet is still busted and to complete the repairs he’ll need to use a camera to locate a potential obstruction. He then relates that this procedure will cost an additional $600 and our AHS won’t cover it. We were of course hesitant at which he coaxed that he would give us his special “these look like two stupid old people” senior discount (but just for us.) Long story short, we got a guy off of Craigslist to fix our commode for $200. After a review of our agreement with AHS (which we should have done in the first place) we discovered that they really don’t cover much of anything. We then decided to cancel the remaining contract but were informed by AHS that we would need to pay a $25 “administration fee”. We did so and were guaranteed that this would end our financial obligations to the company. Shortly after the cancellation date we received a phone call from this corporation’s billing department advising us that we were over 60 days delinquent on our installments. Assuming this must be a mistake I protested that we had terminated our contract some time ago. The phone rep (who rudely snickered under her breath to her coworkers who, judging by their muffled laughter, also found humor in my predicament ) replied what we were in fact on the hook for the balance. Nothing more “American” than sticking it to a disabled vet who still suffers from injuries related to protecting snot-noses like her and her boiler room pals! American Home Shysters is nothing more than an overpriced referral service for overpriced repairmen. If upon the rare occasion they DO cover ANYTHING they will stick you with a “service” fee. You’re basically allowing another unscrupulous corporation (which shares management with foreign investors so again with the whole “American” thing) that has no concern for you other than to gouge your bank account for zip, zilch, nada in return. You’re better off saving up your money or using a credit card so don’t make the mistake of getting involved with these crooks.