AllMySons - Memphis, TN

I am writing only in the hopes of saving others from enduring the extreme stress and financial loss that I suffered as a result of hiring this company for my out of state move. AllMySons was hired to move my belongings from TN to FL recently. At the start of the process, they were extremely accommodating and informative during the walkthrough and quote process. All interactions subsequent to this, however, were beyond a nightmare. On the day of my move, the movers rushed through the move and did not pack in accordance to what we were told, including wrapping a television in my clean bed coverings for protection (rather than using a cardboard tv holder as described during the walkthrough). All of this was done without my permission. The worst occurred when they dropped a large dresser down my staircase, breaking and damaging stair treads along the way and crashing into my new front door – leaving a hole in the door and other scratches and dents. They also wedged the front door under another adjoining door frame scraping and damaging the door frame and transferring red paint from the front door onto my newly painted moulding. Once the furniture was delivered, I began noticing damages to the vast majority of my furniture, including corners chipped off of my headboards, coffee tables, and the interior frame broken in my fairly new $800 living room chair. These damages, some of which were minor – especially considering the long distance move, were only the beginning. A large portion of my belongings were delivered to a storage unit. The movers purposely left the moving blankets on several items (including nice new dining room buffet table) and stored them in a location within the unit making it difficult for me to completely inspect while they were unloading. When I went back a few days later to properly uncover the items, I noticed that my buffet table had a huge dent and hole in the top, damage so severe that I’m certain it cannot be repaired. Also, all of the corners were chipped off my large dining table and my smaller dining table. Additionally, I had one dining chair whose frame was split on the side and numerous other dents, scratches, and scuffs (many of which will be noticeable even if they can be repaired). When I contacted AllMySons and their claims department, I was told that the claims process typically takes 30 days, so I began taking photos and writing detailed descriptions and submitted all with my claim. In the meantime, I had to pay for the home damages out of pocket so that I could put my house on the market. This caused me a delay of about a month with listing my home – a situation which my realtor informed me put us out of the peak market time, and is likely why my home has not sold months later (especially given that the repairs are noticeable – replaced stair treads could not be matched, etc.) and may cost me even more money down the line. When my claim was finally processed, AllMySons offered me only a little over $300 for all of the damages – with only a little over a $100 relating to the damages done to my home. After considering that I made a payment to them of almost $9,000 for the move, endured thousands of dollars of damages to my home and property, and likely will lose thousands more due to the delay in listing my home and potential additional repairs to my staircase, I was not happy. When I called the claims department about the amount, I was told my only recourse was to submit more details on the home damage (repairs invoices) and that a committee would review and may pay an additional amount, however, they specifically said that they would not pay the full price of the home repairs regardless. The property damage for the items being moved is one thing, but I’m not sure how they believe it’s fair to cause severe damage to my home and not be responsible to fully reimburse me. With all of this being said, on principle, I am refusing the $300, and will not sign and have notarized their paperwork confirming that this amount is sufficient. It is more important to me at this point that no one else endure what I went through with this company. Please, if you’re looking for local movers, choose a different alternative or have friends assist you with the move (even if it’s cross country). I have lost all of my nice belongings in this process and could buy a new car with the money I have spent and will spend to replace everything.