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ADT Security Services, Inc

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

150 years of trusted experience
Emergency Services Offered

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.665 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
5%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 26-50 of 65 reviews

09/2006
5.0
home security systems
  + -1 more
It was a very cost efficient job. They showed up at the scheduled time as well. They were very respectful and were careful around my house. They have really good customer service. They take care of all of our security needs. I am very pleased with them.
Description of Work: They installed our home security system. I pay them on a yearly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

SUSAN M W.
09/2006
5.0
home security systems
  + -1 more
I have been having good luck with Brinks for a while now and I am pleased. I have not had any issues with them since they have installed the system. I feel very safe because they monitor the system every so often so that they know everything is still in good standing and functioning properly. I have no reason to switch companies.
Description of Work: Brink's provides my monthly alarm services to help keep my family safe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

09/2006
5.0
home security systems
  + -1 more
I was very satisfied with the package that I chose. The sales associate came to my house to go over all of the different packages that they offer. I wanted something that would set off the alarm if someone broke a window to get in as well as trying to get into the doors. I was very glad to see that they offered inside and outside motion detectors. The installation didn't take long at all; the guy had everything installed in the same day. He made sure I knew how to operate everything before he left. He also gave me a number that I could call 24hrs a day if I had any questions or problems. I really feel safe with the 24 hour a day monitoring they do on my home. The entire system is kind of pricey, but believe me it is worth the money. I do like the fact that they offer monthly and yearly installments on your payments.
Description of Work: I decided to go with ADT Security Systems to install a home security system with window sensors and inside and outside motion detectors in my home. I live in an area with a pretty high crime rate. It is not necessarily my neighborhood but the city that I reside in. I went with ADA Security systems because they are a very reputable and nationally known.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

09/2006
5.0
home security systems
  + -1 more
We have had this system for years and we have not had to use their services as of yet. We feel that their services are nothing short of top notch and we appreciate them as of this time.
Description of Work: They installed the system and monitor our home and charged us quarterly for their services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

09/2006
4.0
home security systems
  + -1 more
ADT does a pretty good job providing me with their services. They seem to keep my system up to date and offer periodic system checks from time to time. I have never had any issues with the company besides being on hold when it is technical. Other than that, I would see no reason not to recommend them.
Description of Work: ADT provides my monthly alarm service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

09/2006
5.0
home security systems
  + -1 more
ADT Security Services does a great job of monitoring our home for theft, fir, and medical emergencies. They are linked to all of our local emergency departments to make sure that they have really fast response times.
Description of Work: ADT Security Services does the monitoring of our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
We called ADT since they are a nationally known company with offices right in Memphis, Tennessee. They offered a lot of different services, security plans and home packages. We found the right one for our needs and wants and had them install it. The guy who did the installation really took no time at all and had it done within a few hours. We were very pleased with how well he went over how to work the control panel and what everything does. I like the motion detectors because even if someone gets in, the motion detectors inside the house will get them. I love the fact that they have 24 hour monitoring and it really makes you feel safe. The whole entire system cost about nine hundred dollars, but it is worth every penny.
Description of Work: ADT Home Security Systems installed their system in our home with inside and outside motion detectors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

09/2006
5.0
home security systems
  + -1 more
They came out to install the alarm at a flat yearly rate. They did a good job and they were also polite. They explained everything about the system before they left. We have not had any problems with it.
Description of Work: They installed a burglar alarm with monitoring system. The price was a yearly charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

09/2006
3.0
home security systems
  + -1 more
We were not very excited with the work that was done by this company. We had to call them back two times until they got the work right. The wiring was off and we were not getting the right sensor. I would use this company again only because we really have no choice as it would cost to switch to another provider.
Description of Work: There was an alarm system that was already in our home so we had this company convert the services into their company. They actually had to rewire the whole system when they came due to a remodel and install a new box. We had to pay 800 for the installation and we pay a monthly cost as well.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$60

09/2006
5.0
home security systems
  + -1 more
We've used ADT for seven years and they've done a good job. Once, when there was a dead battery, they came and replaced it for free. They also do an annual inspection to make sure that everything is working properly.
Description of Work: ADT monitors our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Lynne B.
09/2006
5.0
home security systems
  + -1 more
They make us feel safe in our home and are a trustworthy company. This company did a great job and I was pleased with the service. I would recommend them to anyone because they are friendly when they come to your home and they do detailed work when installing a system which is important to me. I am pleased with the service.
Description of Work: We needed to upgrade our system so this company came and did the work for us. There was no cost for the work but there was a fifty dollar fee for the appointment. We pay a yearly cost for the actual service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

09/2006
5.0
home security systems
  + -1 more
I am a truck driver so I am gone a lot. I had to find a good company that would monitor my home. I feel like ADT is the best around. It is very easy to set the alarm and once it is set I don t have to worry about it. They were quick to respond, for instance just last month we triggered the alarm and they called within seconds. This makes us feel comfortable.
Description of Work: They monitor our one story, 3 bedroom home for fires and crimes against the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

09/2006
5.0
home security systems
  + -1 more
We have been using Brinks Home Security to monitor our home alarm for three years and we have never had a break in. We are really happy with the service that they give us and we are so thankful for the peace of mind we get from having a quality alarm system.
Description of Work: Brinks Home Security monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

09/2006
4.0
home security systems
  + -1 more
ADT does a pretty satisfactory job keeping me safe. I would not say they are the best. I never had any issues with them but sometimes I wonder if they are still keeping tabs on me or what. I do not hear from them much at all. Hopefully, they are keeping me safe and I hope to hear from them in an emergency situation.
Description of Work: ADT provides me with a monthly security system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$25

Louise K.
09/2006
5.0
home security systems
  + -1 more
We've used ADT for the past seven years and they do a good job. Once, lightening struck our house and knocked out the alarm system. They responded quickly. I also check it monthly to make sure it's working.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
I have been satisfied with ADT's home monitoring here. I wouldn t have stuck with them if I didn t think they were reliable and effective. The system was here already and we decided to keep it up and its turned out fine. I think my wife would say they were pretty good too and that were happy with them.
Description of Work: They monitor my home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
The workers were very friendly and made sure to explain everything to us very well. I was pleased with the overall work and experience. You really have no choice but to be pleased because the company makes you as comfortable with the whole process. They don't want you to have to worry about anything. They are excellent.
Description of Work: There was already a system in my home that had to be switched over to ADT. They installed a new monitor box and did not have to replace any wires. The install fee was about $130. We now pay a monthly cost since then.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

JO ANN S.
08/2006
5.0
home security systems
  + -1 more
Brinks do a good job of monitoring our home alarm system. They are linked to all of our local emergency departments which are really nice. The only problem we have is that any in home maintenance is an additional charge. We have never had any false alarms.
Description of Work: They monitor our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

08/2006
5.0
home security systems
  + -1 more
ADT does a good job of monitoring our home alarm system. We have never had any false alarms and we have been using them for about four years now. They are linked to all of our local emergency departments which is a nice feature.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

SUSAN L.
08/2006
5.0
home security systems
  + -1 more
Brinks do a great job of monitoring our home alarm system. We have been using them for about five years and have never had a false alarm. Their customer service is also very good. Home maintenance is not included in the cost of monitoring, although we haven't needed any. Brinks is linked to all of the local emergency departments.
Description of Work: Brinks monitor our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

08/2006
5.0
home security systems
  + -1 more
I thought that due to the move this company made me feel very comfortable. We used this company in our old house and needed the system installed in the new house. Besides the great quality of work I knew that they would come and do the work and besides that just make me feel safe in my home. I am very pleased with the service and professionalism of this company.
Description of Work: We had the company install a new monitoring service in our new home. They had to install a new monitor system but did not need to install any wiring. They monitor the system for us, too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

FIONA W.
08/2006
5.0
home security systems
  + -1 more
ADT is a great company to use for home alarm systems. We have been using ADT for about six years and have not had even one false alarm. They are linked to all of our local emergency departments for fast response times as well.
Description of Work: ADT provides monitoring for our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

08/2006
5.0
home security systems
  + -1 more
I am very satisfied with Brinks, especially after seeing how super fast their response time is. They really proved themselves by contacting us while we were on vacation. Thank goodness it was family members. I am not comfortable saying how much we pay for their services.
Description of Work: They installed and monitor our security system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SHAWN H.
08/2006
4.0
home security systems
  + -1 more
We have used ADT for six and a half years and haven't had any false alarms. I do monthly check-ups from here to make sure that the system is working well. They're doing a good job from their end. They are also quite professional.
Description of Work: ADT monitors our security system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26

ANN M.
08/2006
3.0
home security systems
  + -1 more
I think that ADT Security Services respond according to the area you live in. I know that they have a super reputation for quality service and great response time, but when I accidentally set off my alarm they responded very slowly and didn't even call.
Description of Work: They installed their system in our house for a special price of $99. They now provide monthly monitoring of it.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$35
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    • 2(current)
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Contact information

1725 N Shelby Oaks Dr Ste 103, Memphis, TN 38134

www.adt.com/media/home-security?ecid=nafresi00043

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services, Inc is currently rated 4.6 overall out of 5.
ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services, Inc offers free project estimates.
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
Yes, ADT Security Services, Inc offers emergency services.
Yes, ADT Security Services, Inc offers warranties.
ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Contact information

1725 N Shelby Oaks Dr Ste 103, Memphis, TN 38134

www.adt.com/media/home-security?ecid=nafresi00043