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ACCESS CONTROL INTEGRATION INC

2.0(
1
)

Home Security Systems

About us

ADDITIONAL CONTACT: MATT.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

INTRUSION DETECTION, CARD ACCESS, CCTV, INTERCOMS, VEHICLE CONTROL, GUARDHOUSE, FENCE PROTECTION, AND ACCESS CONTROL SYSTEMS.

Amenities

Emergency Services
Yes

Accepted payment methods

Discover
MasterCard
Visa

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Write a review
Showing 1-1 of 1 reviews
Julie L.
02/2008
2.0
home security systems
  + -1 more
The installation went fine, however the system (in particular, the remote control devices) has not worked correctly since the installation. The customer service and follow up has been substandard. They have come out in the past when we call them to report another problem and have always "adjusted" something, but it never completely solves the problem. I called the company one Friday afternoon and the phone rang without response..no answer, no voice mail, no answering service, nothing. They are making an attempt to support us, but it requires multiple phone calls with no follow up to find out how the system is working. Customer service needs a great deal of work.
Description of Work: The company installed a remote-controlled access lock system for our business.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$2,000
Response from ACCESS CONTROL INTEGRATION INC
I OWN THE COMPANY THAT THE MEMBER HAS RATED. IN RESPONSE TO THE RATING: PRICE - WE PERFORM ONLY COMMERCIAL INSTALLATIONS & THIS PRICING SHOULD BE VERY CLOSE TO MARKET LEVEL; QUALITY - MY PARTNER WAS ON HER SITE 2 TO 3 TIMES TO INSPECT THE INSTALLATION, HE HAS 22+ YRS. EXP. IN ACCESS CONTROL, IT IS A "TIGHT & CLEAN INSTALL"; RESPONSIVENESS - I CANNOT DETERMINE IF THE PHONE JUST RANG ON & ON AS SHE INDICATES, BUT I HAVE DISPATCHED SERVICE STAFF MYSELF (INCLUDING MY PARTNER) TO REPAIR THE REMOTE CONTROL PROBLEM. PART OF THE ISSUE IS, & ITS NO FAULT TO ANYONE, WHEN WE GET A PROBLEM DESCRIPTION FROM DIFFERENT PEOPLE, IT COULD BE THE SAME PROBLEM, BUT A DIFFERENT DESCRIPTION. ALSO, THE PROBLEM WOULD NOT EXIST EVERYTIME WE GOT TO THE SITE. IT WAS AN INTERMITTENT ISSUE AT BEST - DIFFERENT TIMES OF DAY WITH DIFFERENT PEOPLE. PUNCTUALITY: SOMETIMES WE WERE THERE VERY FAST. OTHER TIMES NOT AS FAST. ITS AN ISSUE OF MULTIPLE REPAIR CREWS BEING AT OTHER LOCATIONS NOT CLOSE TO HER SITE. PROFESSIONALISM: I DON'T KNOW HER DEFINITION. WE INSTALLED, CLEANED OUR SITE, TRIED TO NOT DISRUPT HER BUSINESS & DID RESPOND TO THE SERVICE REQUESTS - NOT EXACTLY SURE ON THIS ONE. I CAN TELL YOU THAT WE DID (YES, AFTER MULTIPLE VISITS TO THE SITE & NO I'M NOT SURE WAY WE COULDN'T REPAIR IT THE FIRST TIME) FIND THE PROBLEM & REPAIRED A DOOR STRIKE THAT WOULD, EVERY NOW & THEN, NOT LET THE DOOR RELEASE WHEN ACTIVATED. WE KEPT LOOKING AT THE REMOTE CONTROL AS THE PROBLEM; WE WERE WRONG. MARK; OWNER ACI

    Contact information

    1010 STAGE AVE, Memphis, TN 38127

    www.myaccesscontrol.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home Security Systems

    FAQ

    ACCESS CONTROL INTEGRATION INC is currently rated 2 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    ACCESS CONTROL INTEGRATION INC accepts the following forms of payment: Discover,MasterCard,Visa
    No, ACCESS CONTROL INTEGRATION INC does not offer free project estimates.
    No, ACCESS CONTROL INTEGRATION INC does not offer eco-friendly accreditations.
    No, ACCESS CONTROL INTEGRATION INC does not offer a senior discount.
    Yes, ACCESS CONTROL INTEGRATION INC offers emergency services.
    No, ACCESS CONTROL INTEGRATION INC does not offer warranties.
    ACCESS CONTROL INTEGRATION INC offers the following services: INTRUSION DETECTION, CARD ACCESS, CCTV, INTERCOMS, VEHICLE CONTROL, GUARDHOUSE, FENCE PROTECTION, AND ACCESS CONTROL SYSTEMS.

    Contact information

    1010 STAGE AVE, Memphis, TN 38127

    www.myaccesscontrol.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM